4.5 out of 5

"An amazing hotel for the first part of our honeymoon. The hotel room is very comfortable and modern. Breakfast is amazing. Really close to MRT station ... " More

By a verified traveller on Mon 13 Aug 2018

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Hotel Description

Our customers tell us that they enjoy the nightlife around Pan Pacific Singapore. During your stay, you'll be connected to the convention centre and just a quick walk from Singapore Flyer. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 5 restaurants. Built in 1986, this 5-star hotel has 790 rooms over 35 floors. All rooms offer free WiFi and LCD TVs.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi and wired Internet
  • Enjoy Singaporean cuisine while dining at Edge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to aromatherapy, Thai massages or body treatments at St Gregory Spa
  • Services include supervised activities for kids, dry cleaning/laundry and concierge services
  • On-site recreation includes tennis courts, a 24-hour health club and a steam room
  • Guests have good things to say about the accommodation for the overall comfort and nice bathrooms
  • Steps from Marina Square and 8 minutes on foot from Singapore Flyer

Deluxe Room, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max
£153* Per night/room 1 Sep - 2 Sep

Studio (Harbour Studio)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Panoramic Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pacific Harbour Studio (No Extra Beds)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

City Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pan Pacific Singapore ratings based on 48 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pan Pacific Singapore

Everyone (17) Couples (21) Business (1) Family (3) Other (2) Friends (2)
5 out of 5
Stayed at the 34th floor with an amazing view of the Marina, probably one of the best in town. Great location to walk around. We paid a little extra for the club pacific facilities and was definitely worth it

Posted by on 25 Apr 2019

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Comment from Hotel Management

26 Apr 2019 by Pan Pacific Singapore Team

Thank you for sharing your feedback with us, we are delighted to know that you enjoyed the comfort of your room with an amazing view of the city skyline, as well as your pacific club experience. We hope to welcome you back soon.

4 out of 5
Very nice hotel and close to many interesting places that you would visit in Singapore. Room view was fantastic. The view from the 38th floor is also very nice.

Posted by on 23 Dec 2018

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Comment from Hotel Management

4 Jan 2019 by Pan Pacific Singapore Team

Thank you for taking the time to share your positive experience. We certainly look forward to welcoming you back for another wonderful experience.

5 out of 5
An amazing hotel for the first part of our honeymoon. The hotel room is very comfortable and modern. Breakfast is amazing. Really close to MRT station. Stay you will not be disappointed!!

Posted by , from London on 13 Aug 2018

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Comment from Hotel Management

23 Aug 2018 by Pan Pacific Singapore Team

Thank you for your review, we are delighted that you had an overall positive experience and we hope to welcome you back in the near future.

1 out of 5

Pan Pacific

Would not recommend. The reception staff were awful. Went to check in and the gentleman behind the counter attempted to upgrade our room and charge us extra. Felt like he was a sales person and on selling targets of aome sorts. I informed him we came from a very long flight, after we stated no to the upgrade he replied you must wait 4 hours. After approx 40 minutes i again approached the counter and this time magically a room came free and they simply gave us a key. Nothing else was said, no breakfast times, no advice on sites, no advise on how to use the lift system etc. Also with this hotel i found that you cannot use the sky lounge on the top floors as you have to be a club member or pay a very high fee. It really felt we were being charged for everything and booked this hotel for the view and we did not even get this. Plus when we acessed our room the safe was not working, wallpaper was torn and peeling off and electric curtain blind was torn too. Do not waste your money. Pictures seems great but the service is awful.

Posted by , from London on 21 Jul 2017

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Comment from Hotel Management

26 Jul 2017 by Pan Pacific Singapore

Thank you for your feedback which allows us to continually improve our facilities and service standards to ensure our guests enjoy positive and memorable hotel experience. Your feedback regarding our associates has been noted and we will immediately look into addressing this issue. At Pan Pacific Singapore, we strive to provide positive and memorable experiences for our guests and will continue to conduct the necessary training to achieve this. We appreciate your time in sharing this review and have shared your feedback with the relevant departments to look it and hope you will give us another chance to recover your impression of the hotel.

4 out of 5

Fancy hotel, good price. Long lift waits.

Very dramatic interior and easy to find since it is a landmark. 10 dollar espressos. Long waits for lift so get a low floor if you don't like waiting. Nice rooms. Good wifi. I would stay again.

Posted by , from los Angeles on 4 Jun 2017

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Comment from Hotel Management

5 Jun 2017 by Pan Pacific Singapore

Thank you for sharing this review with us on TripAdvisor. Our lifts are programmed to run at a reduced speed as they were designed as observation platforms for our guests to experience a more comfortable ride and we are sorry that the waiting time for the lifts was longer than expected. We hope to have the opportunity to welcome you back soon.

4 out of 5
Good quality hotel with very good service and facilities. Ideal location for easy access to Gardens By The Bay and the Marina Bay Sands complex.

Posted by , from Woking, UK on 30 Oct 2016

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Comment from Hotel Management

30 Nov 2016 by Pan Pacific Singapore

Thank you for taking the time to share your positive experience. We certainly look forward to welcoming you back for another wonderful experience.

5 out of 5
Excellent hotel - very comfortable. Breakfast was a little pricey though and there were cafes on the ground floor serving a la carter breakfast for much cheaper

Posted by on 10 Oct 2016

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Comment from Hotel Management

30 Nov 2016 by Pan Pacific Singapore

Thank you for sharing your feedback with us, we hope to have the opportunity to welcome you back.

5 out of 5

Memory Making.

Stayed here with my husband from 19th - 26th November. Beautiful hotel. Highly attentive staff. We arrived early morning and check-in was not until 3pm, however we were offered a freshen up shower and were able to change our clothes and go and explore whilst the hotel were happy storing our luggage. Buffet breakfast was quite pricey so if you find a booking deal that offers it as complimentary then that is worth doing. We ate mainly at hawker markets which were very cheap. Lovely pool and bars were popular, though don't expect a cheap drink. Access to the rooms are via stairs or lifts, the lifts are glass and floors 1-22 lifts are inside the building, floors 1-37 are outside glass lifts that run up the outside of the building, not great if you have a nervous disposition. Housekeeping service was excellent, rooms were immaculate, though I think maybe extra milk/tea/sugar could have been left. Concierge was very informative and happy to help you, as was the doorman. Check out time is 12 noon, but again no problem storing your luggage and using the facilities to freshen up prior to your return flight. This was a special birthday treat holiday as I was born in Singapore in 1965 so it is my 50th and also Singapore's 50th. We flew Singapore Airlines, also fantastic. Highly recommend this hotel for location and price.

Posted by on 28 Nov 2015

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5 out of 5

Very enjoyable stay

Great hotel in a very good location to get to see as much as possible of Singapore in a few days. Rooms are very spacious and the hotel has been beautifully designed. The window lifts enabled you to appreciate the views of the inside of the hotel.

Posted by on 26 Sep 2015

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5 out of 5

Stopover

Had a 3 night stopover in Singapore and really loved this hotel, got a free upgrade because we were on honeymoon :-)

Posted by on 19 Aug 2015

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Property Features

Pan Pacific Singapore offers its guests a full-service spa, 2 the outdoor swimming pools, a 24-hour health club, and a steam room. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour business centre and a limo/town car service are available. A kid's pool, spa services, and multilingual staff are also featured at the luxury Pan Pacific Singapore. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Singapore hotel.

  • 1 building
  • 790 guestrooms or units
  • 35 levels
  • 5 dining venues
  • Built in 1986
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Supervised kids' activities (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Singapore (SIN-Changi) (19.5 km / 12.1 mi)
  • Metro station: Promena Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pan Pacific Singapore offers 790 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Edge – This restaurant specialises in Singaporean cuisine and serves breakfast, lunch and dinner.

Hai Tien Lo – This restaurant specialises in Asian cuisine and serves lunch and dinner.

Keyaki – This restaurant specialises in Japanese cuisine and serves lunch and dinner.

Rang Mahal – This fine-dining restaurant specialises in Indian cuisine and serves lunch and dinner.

Pacific Marketplace – This café specialises in international cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour health club and a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Tennis lessons on site

Spa Services

St Gregory Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

This property offers airport limousine service (surcharge). Guests must contact this property in advance to reserve the service. Contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for SGD 1500 per stay.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property enforces a smart, elegant dress code for guests accessing the Pacific Club. Guests above the age of 12 are welcome. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Union Pay
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 48 per person (approximately)
  • Self-parking fee: SGD 15 per day
  • Nearby parking fee: SGD 1.10 per hour
  • Rollaway bed fee: SGD 1500 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Pan
  • Pacific Pan Singapore
  • Pacific Singapore
  • Pan Pacific Hotel Singapore
  • Pan Pacific Singapore
  • Pan Singapore
  • Singapore Pacific
  • Singapore Pan
  • Singapore Pan Pacific
  • Pan Pacific Singapore Hotel Singapore
  • Pan Pacific Singapore Hotel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.