18 Feb 2020 by SENGM
Dear guest, Thank you for taking time to share your stay experience with us. Your valuable feedback is appreciated by the team, and it is with feedback like yours that we learn from and use to improve. I sincerely hope to have the opportunity to be of service to you again. Yours sincerely, Gavin Weightman General Manager
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
Shangri-La Rasa Sentosa, Singapore (SG Clean) offers its guests a full-service spa, 2 outdoor swimming pools, a waterslide, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this resort measures 11980 square feet (1113 square metres) and includes conference rooms. A children's pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury Shangri-La Rasa Sentosa, Singapore (SG Clean). Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Singapore resort.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Shangri-La Rasa Sentosa, Singapore (SG Clean) offers 454 forms of accommodation with DVD players and a safe. A pillow menu is available. 40-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Silver Shell Cafe – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Casserole – This family restaurant specialises in Moroccan cuisine and only serves dinner. Open daily.
8 Noodles – This restaurant specialises in Asian cuisine and serves lunch, dinner and light fare. Open daily.
Bubble Bar – On-site bar. Open daily.
Trapizza – This beachfront family restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. A children's menu is available. Open daily.
24-hour room service is available.
2 outdoor swimming pools are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include a waterslide, a spa tub and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Chi, The Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub and a steam room.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Shangri-La's Rasa Sentosa Resort & Spa (SG Clean) advises that they will automatically enroll guests, with check-in from January 1, 2021, to December 31, 2021, into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests who are not citizens of Singapore must contact the property to verify their Safe Travel Lanes traveler status at least 3 days before check-in. The property will email guests with detailed instructions after booking.
Due to COVID-19, access to the pool/fitness center/spa facility/spa tub is available by reservation only.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The resort advises that children who use the pool must be supervised by an adult at all times. The resort pool is not suitable for small children.
The listed child breakfast fee applies to guests age 11 and younger.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. Noise-free guestrooms cannot be guaranteed.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Individually wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.