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4.2 out of 5

"Very good, the position of the hotel is very good and the rooms are comfortable. " More

By Maureen B. on Mon 09 Mar 2015

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Hotel Description

The comfortable rooms at Swissotel Merchant Court get high marks from our customers. During your stay, you're just a quick walk from Singapore River. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants. This 4.5-star hotel has 476 rooms over 12 floors. All rooms offer free WiFi and LED TVs.

  • Air-conditioned rooms with LED TVs, minibars and coffee/tea makers
  • Free WiFi and wired Internet
  • Free self-parking
  • The 2 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Indulge in a treatment at the full-service spa
  • Services include concierge services, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour fitness centre, a steam room and a sauna
  • Guests have great things to say about the central location and the proximity to public transport
  • Steps from Singapore River and Clarke Quay Central
  • Airport shuttle service available for a fee

Premier Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
£94* Per night/room 19 Jan - 20 Jan

Executive Twin Room, 2 Single Beds, Business Lounge Access, Executive Level

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Business Lounge Access, Executive Level

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss Studio, 1 King Bed, Business Lounge Access, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed, Balcony, Executive Level

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swissotel Merchant Court ratings based on 44 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Swissotel Merchant Court

Everyone (9) Couples (17) Business (2) Family (1) Friends (7) Other (4)
5 out of 5
Excellent hotel, very good service. Gym and large swimming pool.

Posted by on 1 Dec 2019

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Comment from Hotel Management

10 Dec 2019 by General Manager

Dear Guest, Thank you for reviewing your stay. It is heartening to know you had a lovely stay with us, and especially enoyed the resort-style pool complete with water slides, our 24-hour gym facilities and the warm service provided by our dedicated team members. It would be a great pleasure to welcome you back with another superb stay in the near future. Warm Regards, Rainer Tenius - General Manager

5 out of 5

Posted by on 6 May 2019

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Comment from Hotel Management

6 May 2019 by General Manager

Dear Guest Thank you for your review. We are delighted that you had a pleasant experience with us and look forward to welcoming you back for another wonderful stay soon. Warm Regards, Rainer Tenius - General Manager

4 out of 5
Super location, v helpful friendly staff,would stay here again

Posted by on 22 Mar 2019

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Comment from Hotel Management

25 Mar 2019 by General Manager

Dear Guest Thank you for taking the time to review our hotel. It is great to know that you had a pleasant stay and were pleased with our location and amicable team members. We would love to welcome you back for another splendid experience soon. Warm Regards, Rainer Tenius - General Manager

1 out of 5

Ruined by renovations

We stayed at the Swisshotel for 3 nights for a wedding so a very quick fly by trip from Europe. We arrived Thurs night and had quite a late night with friends and then was awoken by extremely loud drilling and construction work at 9am on Friday morning!! Whilst they advised at check in, there would be construction on a lower floor, I did not think it would be that loud. The hotel staff provided some earplugs after calling them but they did nothing to block the noise. I had to go down to reception to complain and they provided a room which was on the executive floor on level 12. My annoyance is why they did not offer this room to me when I checked in and only after complaining??? I was not made aware at the time of booking there would be construction so could not make an informed choice. It appears hotel management were hoping guests would be out of their rooms before 9am. The noise was extremely loud and you could not comfortably stay in your room beyond that time. Frustratingly, I had already unpacked on Thursday night and not wanting someone to touch my clothes and belongings, I had to repack all my belongings and move the suitcase up to level 12. The room was smaller than the initial room and the construction could still be slightly heard - the hotel staff suggested i turn on the TV to drown it out!! Fairly absurd suggestion! Apart from that, the hotel is close to Clarke Quay and across from a shopping centre which is not worth visiting. The hotel staff also suggested we go to some hawker centre nearby when we wanted to go to Maxwell. It seemed like the hotel staff had a vested interest in this other centre as he tried to convince us it Maxwell would be very busy however when we arrive, it was anything but. Overall, the level of service is adequate to poor and I would suggest staying at a different hotel if quality service is what you are after. Also there are better placed locations if you want drinks, food and ease of getting taxis.

Posted by on 8 Jul 2015

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4 out of 5

Stopover

Very good, the position of the hotel is very good and the rooms are comfortable.

Posted by on 9 Mar 2015

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5 out of 5

great location

Excellent stay, upgraded to club room with access to lounge and 2 hours drinks and light buffet each night. Friendly staff and 2 mins to met.

Posted by on 28 Feb 2015

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4 out of 5

Great Hotel

Great hotel in superb location by Singapore River. Rooms looking a bit tired but well maintained. Friendly staff. have stayed here many times.

Posted by on 27 Feb 2014

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4 out of 5

Fantastic location & wonderful staff

Location is great, right on Clarke Quay & near Metro station &. Bus stops. Also shopping centre over road for breakfast etc. We were upgraded for free & the free Internet in our room was wonderful as our first Grandson had just been born! All the staff were extremely attentive ,helpful & friendly & couldn't do enough for you. As we had a late flight the use of all amenities & especially the shower s near the gym were most welcome. I would really recommend this hotel.

Posted by on 20 Dec 2012

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5 out of 5

I want to go back

From the moment I check to the moment I left I felt like I was at home. I do not know how this is not 5 star. Everyone was so friendly and the service was excellent. The room was so comfortable and great views of Singapore. I couldn't find fault with anything and I will definitely be back there next time I stay in Singapore. Every member of staff I dealt with were so friendly and anything I asked they went out of their way to help. Location was great and everything you could walk to. Thanks for a great stay and my 2 great night sleep.

Posted by on 28 Nov 2012

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4 out of 5

Stopover/Short Break

Loved the location of this hotel .. out the door and Clarke Quay was there and China Town and Marine Bay a short walk. Would have liked to been allowed to stay late in room as had a midnight flight but they did provide luggage storage and shower facilities if needed.

Posted by on 21 Oct 2011

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About the Swissotel Merchant Court

Location 20 Merchant Road, Singapore, 058281

Property Features

Swissotel Merchant Court offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi and wired Internet are free in public spaces. A 24-hour fitness centre, a sauna, and a terrace are also featured at the luxury Swissotel Merchant Court. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of Swissotel Merchant Court was completed in September 2016. This 4.5-star Singapore hotel is smoke free.

  • 476 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Singapore (SIN-Changi) (21 km / 13.1 mi)
  • Metro station: Clarke Quay Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Swissotel Merchant Court offers 476 forms of air-conditioned accommodation with minibars and a safe. 43-inch LED televisions come with cable channels. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

  • Minibar
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Ellenborough Market Cafe – This buffet restaurant serves breakfast, lunch and dinner.

Blue Potato – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Crossroads Bar – This lobby lounge only serves light fare. Open daily.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site

Spa Services

Pürovel Spa & Sport has massage/treatment rooms. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Sauna in spa
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 80.0 per night.
  • Free cots (infant beds)!

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • One child stays free
  • UnionPay
  • Cash or credit card deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SGD 100.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 42.40 for adults and SGD 21.20 for children (approximately)
  • Airport shuttle fee: SGD 123.05 per vehicle (one-way)
  • Rollaway bed fee: SGD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Merchant Court
  • Merchant Court Swissotel
  • Swissotel Merchant
  • Swissotel Merchant Court
  • Swissotel Merchant Court Hotel
  • Swissotel Merchant Court Hotel Singapore
  • Swissotel Merchant Court Singapore
  • Swissotel Merchant Court Hotel
  • Swissotel Merchant Court Singapore
  • Swissotel Merchant Court Hotel Singapore

You should know

  • Swissotel Merchant Court offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.