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4.6 out of 5

"Excellent hotel, very good service. Gym and large swimming pool. " More

By a verified traveller on Sun 01 Dec 2019

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Swiss, Executive Twin Room, 2 Single Beds, Business Lounge Access, Executive Level

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Business Room, 1 King Bed, Business Lounge Access, Executive Level

Bed Count 1 King Bed Maximum Occupancy 3 Max

Business Studio, 1 King Bed, Pool View (Swiss)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed, Balcony, Executive Level

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at Swissotel Merchant Court (SG Clean). During your stay, you're just a quick walk from Clarke Quay Central. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants. This 4.5-star hotel has 476 rooms over 12 floors. All rooms offer free WiFi and LED TVs.

  • Air-conditioned rooms with 24-hour room service, LED TVs and minibars
  • Free WiFi and wired Internet
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre, a steam room and a sauna
  • Guests really like the accommodation for the overall comfort and comfy beds
  • Steps from Clarke Quay Central and 11 minutes on foot from Raffles Place
  • Airport shuttle service available for a fee

Swissotel Merchant Court (SG Clean) ratings based on 9 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swissotel Merchant Court (SG Clean)

Everyone (6) Couples (1) Family (1)
5 out of 5

Posted by on 9 Feb 2020

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Comment from Hotel Management

11 Feb 2020 by General Manager

Dear Valued Guest, Thank you for sharing this stellar review with us. It is always a pleasure receiving favourable feedback from valued guests like yourself and your positive comments will motivate us to work even harder to exceed the expectations of our guests. We look forward to welcoming you back for another lovely stay and to delight you with our fine Swiss hospitality once again. Warm Regards, Rainer Tenius - General Manager

5 out of 5
Excellent hotel, very good service. Gym and large swimming pool.

Posted by on 1 Dec 2019

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Comment from Hotel Management

10 Dec 2019 by General Manager

Dear Guest, Thank you for reviewing your stay. It is heartening to know you had a lovely stay with us, and especially enoyed the resort-style pool complete with water slides, our 24-hour gym facilities and the warm service provided by our dedicated team members. It would be a great pleasure to welcome you back with another superb stay in the near future. Warm Regards, Rainer Tenius - General Manager

5 out of 5

Posted by on 6 May 2019

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Comment from Hotel Management

6 May 2019 by General Manager

Dear Guest Thank you for your review. We are delighted that you had a pleasant experience with us and look forward to welcoming you back for another wonderful stay soon. Warm Regards, Rainer Tenius - General Manager

4 out of 5
Super location, v helpful friendly staff,would stay here again

Posted by on 22 Mar 2019

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Comment from Hotel Management

25 Mar 2019 by General Manager

Dear Guest Thank you for taking the time to review our hotel. It is great to know that you had a pleasant stay and were pleased with our location and amicable team members. We would love to welcome you back for another splendid experience soon. Warm Regards, Rainer Tenius - General Manager

5 out of 5
Henkilökunta loistavaa, allas-alue ja sijainti mahtavat.

Posted by on 12 Mar 2020

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Comment from Hotel Management

13 Mar 2020 by General Manager

Dear Valued Guest,Greetings from Swissôtel Merchant Court, Singapore. Thank you for your great review! We look forward to welcoming you back in the near future. Warm regards, Rainer Tenius- General Manager

4 out of 5
Je vais à chaque fois dans cet hotel... si quelque chose ne vous plait pas, la reception est à l'écoute et peut vous changer de chambre. J'ai toujours des petites adaptations à chaque fois, mais on s'arrange toujourspour satisfaire le client. Rapide, simple efficace. Petit dej magnifique et pas cher comme certains osent le dire...

Posted by on 10 Feb 2020

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Comment from Hotel Management

11 Feb 2020 by We look forward to having you back with us for an

Dear Valued Guest, Our team's heartfelt Thank You for this wonderful and detailed review of your most recent stay with us at Swissôtel Merchant Court, Singapore. We are always delighted to hear from returning guests, and it is especially heartwarming to learn that you feel at home and very comfortable thanks to our team members' attentive and highly-efficient service. Our culinary team at Ellenborough market Café is also thrilled to receive compliments on the abundant breakfast selection at Ellenborough Market Café.

4 out of 5

Posted by on 3 Jan 2020

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Comment from Hotel Management

7 Jan 2020 by General Manager

Dear Valued Guest, Thank you for taking the time to review our hotel. It is a delight to know you had a comfortable stay and an overall pleasant experience. We look forward to the pleasure of welcoming you back again soon. Warm Regards, Rainer Tenius - General Manager

5 out of 5
Hotel Tres bien situe, et tres comfortable. Nous avons beaucoup aime

Posted by , from Geneve on 16 Oct 2018

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Comment from Hotel Management

16 Oct 2018 by General Manager

Dear Ydo Thank you for sharing such a fantastic review with us. It is a pleasure to hear that your stay was a comfortable one and you were pleased with our hotel's central location, offering easy access to main attractions in the city. We look forward to welcoming you back for another superb experience the next time you visit Singapore. Warm Regards, Rainer Tenius - General Manager

4 out of 5

Posted by on 29 Sep 2018

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Comment from Hotel Management

1 Oct 2018 by General Manager

Dear Guest Thank you for sharing your review with us. It is always a joy receiving positive feedback from valued guests like yourself. We look forward to welcoming you back for another delightful experience the next time you visit Singapore. Warm Regards, Rainer Tenius- General Manager

About the Swissotel Merchant Court (SG Clean)

Location 20 Merchant Road, Singapore, 058281

Renovations + Closures

This property is closed from 5 May 2021 to 17 August 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Swissotel Merchant Court (SG Clean) offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. A 24-hour fitness centre, a sauna, and a terrace are also featured at the luxury Swissotel Merchant Court (SG Clean). An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of Swissotel Merchant Court (SG Clean) was completed in September 2016. This 4.5-star Singapore hotel is smoke free.

  • 476 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Changi Airport (SIN) (21.5 km / 13.4 mi)
  • Metro station: Clarke Quay Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Swissotel Merchant Court (SG Clean) offers 476 forms of accommodation with minibars and a safe. 43-inch LED televisions come with premium cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Ellenborough Market Cafe – This buffet restaurant serves breakfast, lunch and dinner.

Blue Potato – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Crossroads Bar – This lobby lounge only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site

Spa Services

Pürovel Spa & Sport has massage/treatment rooms. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Steam room in spa
  • Sauna in spa

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 80.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Swissotel Merchant Court (SG Clean)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore) and ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SGD 100.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 42.40 for adults and SGD 21.20 for children (approximately)
  • Airport shuttle fee: SGD 123.05 per vehicle (one-way)
  • Rollaway bed fee: SGD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Merchant Court
  • Merchant Court Swissotel
  • Swissotel Merchant
  • Swissotel Merchant Court
  • Swissotel Merchant Court Hotel
  • Swissotel Merchant Court Hotel Singapore
  • Swissotel Merchant Court Singapore
  • Swissotel Merchant Court
  • Swissotel Merchant Court (SG Clean) Hotel
  • Swissotel Merchant Court (SG Clean) Singapore
  • Swissotel Merchant Court (SG Clean) Hotel Singapore

You should know

  • Swissotel Merchant Court (SG Clean) offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.