4.2 out of 5

"Very good, the position of the hotel is very good and the rooms are comfortable. " More

By Maureen B. on Mon 09 Mar 2015

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Hotel Description

A family-friendly stay in Clarke Quay awaits you at Swissotel Merchant Court. Within just a 10-minute stroll, you'll find popular attractions like Chinatown Heritage Center and Boat Quay. Highlights at this hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

All 476 rooms feature free WiFi, free wired Internet, and cable TV. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Additionally, coffee/tea makers, in-room childcare, and free newspapers are available.

The buffet restaurant, Ellenborough Market Cafe, is open for breakfast, lunch, and dinner. Crossroads Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the health club, spa tub, and sauna as well as access to yoga classes. Business travelers can take advantage of conference space, a business centre, and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and massage/treatment rooms. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

Within a 15-minute walk of this 4.5-star Downtown Singapore hotel, attractions include Raffles Place and Peranakan Museum.

Swissotel Merchant Court ratings based on 38 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
1 out of 5

Ruined by renovations

We stayed at the Swisshotel for 3 nights for a wedding so a very quick fly by trip from Europe. We arrived Thurs night and had quite a late night with friends and then was awoken by extremely loud drilling and construction work at 9am on Friday morning!! Whilst they advised at check in, there would be construction on a lower floor, I did not think it would be that loud. The hotel staff provided some earplugs after calling them but they did nothing to block the noise. I had to go down to reception to complain and they provided a room which was on the executive floor on level 12. My annoyance is why they did not offer this room to me when I checked in and only after complaining??? I was not made aware at the time of booking there would be construction so could not make an informed choice. It appears hotel management were hoping guests would be out of their rooms before 9am. The noise was extremely loud and you could not comfortably stay in your room beyond that time. Frustratingly, I had already unpacked on Thursday night and not wanting someone to touch my clothes and belongings, I had to repack all my belongings and move the suitcase up to level 12. The room was smaller than the initial room and the construction could still be slightly heard - the hotel staff suggested i turn on the TV to drown it out!! Fairly absurd suggestion! Apart from that, the hotel is close to Clarke Quay and across from a shopping centre which is not worth visiting. The hotel staff also suggested we go to some hawker centre nearby when we wanted to go to Maxwell. It seemed like the hotel staff had a vested interest in this other centre as he tried to convince us it Maxwell would be very busy however when we arrive, it was anything but. Overall, the level of service is adequate to poor and I would suggest staying at a different hotel if quality service is what you are after. Also there are better placed locations if you want drinks, food and ease of getting taxis.

Posted by on 8 Jul 2015

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4 out of 5

Stopover

Very good, the position of the hotel is very good and the rooms are comfortable.

Posted by on 9 Mar 2015

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5 out of 5

great location

Excellent stay, upgraded to club room with access to lounge and 2 hours drinks and light buffet each night. Friendly staff and 2 mins to met.

Posted by on 28 Feb 2015

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4 out of 5

Great Hotel

Great hotel in superb location by Singapore River. Rooms looking a bit tired but well maintained. Friendly staff. have stayed here many times.

Posted by on 27 Feb 2014

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4 out of 5

Fantastic location & wonderful staff

Location is great, right on Clarke Quay & near Metro station &. Bus stops. Also shopping centre over road for breakfast etc. We were upgraded for free & the free Internet in our room was wonderful as our first Grandson had just been born! All the staff were extremely attentive ,helpful & friendly & couldn't do enough for you. As we had a late flight the use of all amenities & especially the shower s near the gym were most welcome. I would really recommend this hotel.

Posted by on 20 Dec 2012

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5 out of 5

I want to go back

From the moment I check to the moment I left I felt like I was at home. I do not know how this is not 5 star. Everyone was so friendly and the service was excellent. The room was so comfortable and great views of Singapore. I couldn't find fault with anything and I will definitely be back there next time I stay in Singapore. Every member of staff I dealt with were so friendly and anything I asked they went out of their way to help. Location was great and everything you could walk to. Thanks for a great stay and my 2 great night sleep.

Posted by on 28 Nov 2012

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4 out of 5

Stopover/Short Break

Loved the location of this hotel .. out the door and Clarke Quay was there and China Town and Marine Bay a short walk. Would have liked to been allowed to stay late in room as had a midnight flight but they did provide luggage storage and shower facilities if needed.

Posted by on 21 Oct 2011

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4 out of 5

Hieno hotelli hyvällä paikalla

Hyvä perushuone, tilava kylppäri, loistava henkilökunta. Sijainti hyvä; kaikki kävelyetäisyydellä. Metroasema kadun toisella puolella. Miinuksina mikroaaltouunin ja parvekkeen puute. Kalliin aamupalan voi korvata viereisen ostarin palveluilla. Uima-allasalue ja kuntosali hyviä hotellin toisessa kerroksessa. Uima-allas oli käytettävissä vielä huoneesta lähdön jälkeen odotellessa Finskin iltalentoa. Ensi kerralla tähän hotelliin ehdottomasti!

Posted by , from Vantaa on 14 Mar 2018

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Comment from Hotel Management

16 Mar 2018 by General Manager

Dear Hessu Thank you for sharing your review with us. It is heart-warming to know that your stay with us was a pleasant one. We are glad to know that you were impressed with our room, bathroom, location, hospitality, resort-style pool and 24-hour refreshed fitness centre. We would like to share that our Swiss Select Clarke Quay Room and Executive Suite are equipped with private balconies and you may like to consider staying in either of the rooms during your next trip to Singapore. We have also noted your comments on the buffet breakfast and are in the midst of reviewing our pricing. It would be a pleasure to welcome you back for another lovely stay and to experience our Swiss hospitality once again. Warm Regards, Rainer Tenius - General Manager

4 out of 5

Hyvä hotelli optimaalisella sijainnilla

Ainoa miinus aamupalan toimivuudesta, kahvin odottelu tuskastutti asiakkaita... aamusta toiseen. Kannattaisi laittaa noutopiste kahville niin homma toimisi.

Posted by , from Turku on 25 Feb 2018

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Comment from Hotel Management

26 Feb 2018 by General Manager

Dear Mika Thank you for sharing your experience with us. It is good to know that your stay was a pleasant one overall. We have noted your feedback on setting up a coffee pick up station and have conveyed your comments to the relevant department. We look forward to welcoming you back again for another lovely stay soon. Warm Regards, Rainer Tenius - General Manager

4 out of 5

Hyvä sijainti

Aamupala ei vastannut hotellin muuta tasoa. Hotellin sijainti erinomainen. Uima-allas hyvä ja viihtyisä.

Posted by on 22 Feb 2018

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Comment from Hotel Management

22 Feb 2018 by General Manager

Dear Guest Thank you for taking the time to share your review with us. It is a pleasure to know that you liked our location and our pool. We have taken note of your feedback on our breakfast and are reviewing our buffet offerings. We look forward to welcoming you back again soon. Warm Regards, Rainer Tenius - General Manager

About the Swissotel Merchant Court

Location 20 Merchant Road, Singapore, 058281

Property Features

Swissotel Merchant Court offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include A business centre and a limo/town car service. A hot tub, a sauna, and multilingual staff are also featured at the family-friendly Swissotel Merchant Court. Limited free parking is available on a first-come, first-served basis. A complete renovation of Swissotel Merchant Court was completed in September 2016. This 4.5-star Clarke Quay hotel is smoke free.

  • 476 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Singapore (SIN-Changi) (20.6 km / 12.8 mi)
  • Metro station: Clarke Quay Station (0.2 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

Swissotel Merchant Court offers 476 forms of air-conditioned accommodation with minibars and a safe. A pillow menu is available. Televisions come with cable channels and pay-per-view films. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Ellenborough Market Cafe – This buffet restaurant serves breakfast, lunch and dinner. Open daily.

Blue Potato – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Crossroads Bar – This lobby lounge only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Yoga classes/instruction on site

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 80.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SGD100.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD42.40 for adults and SGD21.20 for children (approximately)
  • Rollaway bed fee: SGD80.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swissotel Merchant Court Hotel Singapore
  • Swissotel Merchant Court Hotel
  • Swissotel Merchant Court Singapore
  • Swissotel Merchant Court

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

Handy Phone

Book a stay in any room or rate category and receive a complimentary Handy Phone to use for the duration of your stay. The phone allows unlimited local calls, unlimited complimentary IDD calls to 10 countries, unlimited data access, and can be used island-wide.


Full details at check-in. Offer subject to availability. Taxes and gratuity may not be included. IDD calls to countries not on the list will incur a fee. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.