4.2 out of 5

"Very good, the position of the hotel is very good and the rooms are comfortable. " More

By Maureen B. on Mon 09 Mar 2015

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Hotel Description

A family-friendly stay in Singapore awaits you at Swissotel Merchant Court. Within just a 10-minute stroll, you'll find popular attractions like Chinatown Heritage Center and Boat Quay. Highlights at this hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

All 476 rooms feature free WiFi, free wired Internet, and cable TV. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Additionally, coffee/tea makers, in-room childcare, and free newspapers are available.

The buffet restaurant, Ellenborough Market Cafe, is open for breakfast, lunch, and dinner. Crossroads Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the health club, spa tub, and sauna as well as access to yoga classes. Business travelers can take advantage of conference space, meeting rooms, and a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and massage/treatment rooms. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

Within a 15-minute walk of this 4-star Clarke Quay hotel, attractions include Raffles Place and Peranakan Museum.

Premier Twin Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£132 per night

Swiss Advantage Room, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite, 1 King Bed, Balcony, Executive Level

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Twin Room, 2 Single Beds, Business Lounge Access, Executive Level

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Swiss Studio, 1 King Bed, Business Lounge Access, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swissotel Merchant Court ratings based on 34 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
1 out of 5

Ruined by renovations

We stayed at the Swisshotel for 3 nights for a wedding so a very quick fly by trip from Europe. We arrived Thurs night and had quite a late night with friends and then was awoken by extremely loud drilling and construction work at 9am on Friday morning!! Whilst they advised at check in, there would be construction on a lower floor, I did not think it would be that loud. The hotel staff provided some earplugs after calling them but they did nothing to block the noise. I had to go down to reception to complain and they provided a room which was on the executive floor on level 12. My annoyance is why they did not offer this room to me when I checked in and only after complaining??? I was not made aware at the time of booking there would be construction so could not make an informed choice. It appears hotel management were hoping guests would be out of their rooms before 9am. The noise was extremely loud and you could not comfortably stay in your room beyond that time. Frustratingly, I had already unpacked on Thursday night and not wanting someone to touch my clothes and belongings, I had to repack all my belongings and move the suitcase up to level 12. The room was smaller than the initial room and the construction could still be slightly heard - the hotel staff suggested i turn on the TV to drown it out!! Fairly absurd suggestion! Apart from that, the hotel is close to Clarke Quay and across from a shopping centre which is not worth visiting. The hotel staff also suggested we go to some hawker centre nearby when we wanted to go to Maxwell. It seemed like the hotel staff had a vested interest in this other centre as he tried to convince us it Maxwell would be very busy however when we arrive, it was anything but. Overall, the level of service is adequate to poor and I would suggest staying at a different hotel if quality service is what you are after. Also there are better placed locations if you want drinks, food and ease of getting taxis.

Posted by on 8 Jul 2015

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4 out of 5

Stopover

Very good, the position of the hotel is very good and the rooms are comfortable.

Posted by on 9 Mar 2015

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5 out of 5

great location

Excellent stay, upgraded to club room with access to lounge and 2 hours drinks and light buffet each night. Friendly staff and 2 mins to met.

Posted by on 28 Feb 2015

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4 out of 5

Great Hotel

Great hotel in superb location by Singapore River. Rooms looking a bit tired but well maintained. Friendly staff. have stayed here many times.

Posted by on 27 Feb 2014

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4 out of 5

Fantastic location & wonderful staff

Location is great, right on Clarke Quay & near Metro station &. Bus stops. Also shopping centre over road for breakfast etc. We were upgraded for free & the free Internet in our room was wonderful as our first Grandson had just been born! All the staff were extremely attentive ,helpful & friendly & couldn't do enough for you. As we had a late flight the use of all amenities & especially the shower s near the gym were most welcome. I would really recommend this hotel.

Posted by on 20 Dec 2012

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5 out of 5

I want to go back

From the moment I check to the moment I left I felt like I was at home. I do not know how this is not 5 star. Everyone was so friendly and the service was excellent. The room was so comfortable and great views of Singapore. I couldn't find fault with anything and I will definitely be back there next time I stay in Singapore. Every member of staff I dealt with were so friendly and anything I asked they went out of their way to help. Location was great and everything you could walk to. Thanks for a great stay and my 2 great night sleep.

Posted by on 28 Nov 2012

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4 out of 5

Stopover/Short Break

Loved the location of this hotel .. out the door and Clarke Quay was there and China Town and Marine Bay a short walk. Would have liked to been allowed to stay late in room as had a midnight flight but they did provide luggage storage and shower facilities if needed.

Posted by on 21 Oct 2011

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4 out of 5
Hyvä hotelli! Keskeisellä paikalla, metroaseman lähellä. Palvelut vieressä. Uima-allas loistava bonus!

Posted by on 10 Jul 2017

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Comment from Hotel Management

17 Jul 2017 by General Manager

Dear Guest, Thank you for taking time to review your recent stay. I am glad you found the hotel well located with Clarke Quay MRT and a range of food and entertainment options nearby along Singapore River. It is delightful to know that you had some time to enjoy our resort style pool and I hope you also had the chance to use the complimentary Handy smartphone, which comes pre-loaded with travel guides and allows for free phone calls to local numbers as well as to 10 pre-determined countries. Warm Regards, Rainer Tenius – General Manager

4 out of 5

Zentrales Hotel mit Superblick auf den Clarke Quai

Pros: Der Balkon mit herrlichem Ausblick auf den Clarke Quai und den River. Nespresso Maschine im Zimmer. (und auch Tee) Frühstück im Freien, beim Fluss.
Cons: Die Klimaanlage kühlt auch bei Einstellung auf 26° noch etwas zu stark.
Location: Super zentrale Lage direkt neben der Metrostation Clarke Quai. Downtown, Chinatown, Marina Bay Sands alles zu Fuss erreichbar.
Wir haben wunderbare Tage in Singapur verbracht und die Stadt zu Fuss und mit der Metro erkundet. Und natürlich habe wir auch die verschiedenen Zoo's besucht. Am späten Abend gemütlich auf dem Balkon sitzen, die Füsse hochlagern und bei einem Nespresso dem Treiben auf dem Fluss und dem Clarke Quai zuschauen war der perfekte Ausklang des Tages.

Posted by , from Schweiz on 3 Apr 2017

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4 out of 5

Super gelegenes Hotel

Pros: Die Lage
Location: Am Fluss, chinatown besuchen, spatziergang am Fluss, gut essen
Das Personal war Zuvorkommend, freundliches Personal, super Lage, gute Restaurants in der nähe, schöne Aussicht vom Hotelzimmer aus

Posted by on 7 Jan 2017

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About the Swissotel Merchant Court

Location 20 Merchant Road, Singapore, 058281

Property Features

Swissotel Merchant Court offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. A business center, limo/town car service, and meeting rooms are available. A spa tub, a sauna, and multilingual staff are also featured at the family-friendly Swissotel Merchant Court. Limited free parking is available on a first-come, first-served basis. A complete renovation of Swissotel Merchant Court was completed in September 2016. This 4-star Singapore hotel is smoke free.

  • 476 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Singapore (SIN-Changi) (20.6 km / 12.8 mi)
  • Parking: Free self parking

Room Amenities

Swissotel Merchant Court offers 476 air-conditioned accommodations with minibars and safes. A pillow menu is available. Televisions come with cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Ellenborough Market Cafe - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Blue Potato - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Crossroads Bar - This lobby lounge serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

Swissotel Merchant Court features a freeform swimming pool amid landscaped surroundings. The hotel's Purovel Spa and Sport houses a two-level fitness center, an aerobics studio, and nine treatment rooms.

A nine-hole golf course and driving range is about 2 km (1.5 miles) from the hotel.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Yoga classes/instruction on site

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Smoking is not permitted in any guest rooms at Swissotel Merchant Court. Guests who smoke in rooms will be charged a penalty fee of S$275 per incident.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 42.40 for adults and SGD 21.20 for children (approximately)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Merchant Court
  • Merchant Court Swissotel
  • Swissotel Merchant
  • Swissotel Merchant Court
  • Swissotel Merchant Court Hotel
  • Swissotel Merchant Court Hotel Singapore
  • Swissotel Merchant Court Singapore

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

Handy Phone

Book a stay in any room or rate category and receive a complimentary Handy Phone to use for the duration of your stay. The phone allows unlimited local calls, unlimited complimentary IDD calls to 10 countries, unlimited data access, and can be used island-wide.


Full details at check-in. Offer subject to availability. Taxes and gratuity may not be included. IDD calls to countries not on the list will incur a fee. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.