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4.2 out of 5

"Hotel was fantastic. Paid for a superior room which gave us excellent views over the harbour and Valletta. Room was very spacious, modern and clean wi ... " More

By a verified traveller on Wed 04 Aug 2021

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Comfort Room (Atrium View)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£130* Per night/room 19 Oct - 20 Oct

Superior Single Room

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Design Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

The spacious rooms at AX │ The Palace get high marks from our customers. During your stay, you're just a quick walk from Bisazza Street. Features include free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 2007, this 5-star hotel has 149 rooms over 9 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with flat-screen TVs, room service and premium bedding
  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at The Tabloid
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests really like the accommodation for the overall comfort and spaciousness
  • Within a 10-minute walk of Bisazza Street and Tower Road

AX │ The Palace ratings based on 37 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for AX │ The Palace

Everyone (21) Couples (9) Family (2)
5 out of 5
Hotel was fantastic. Paid for a superior room which gave us excellent views over the harbour and Valletta. Room was very spacious, modern and clean with more than enough cupboard space to fully unpack. The bed was massive and comfortable and the bathroom clean and a good size. The hotels roof top pool was a massive selling point to this hotel and didn’t disappoint. The pool area itself was fantastic with plenty of sun beds available and there was even a second outdoor pool we were unaware of which was adults only which was good. The staff through out the hotel were very friendly and helpful and the food on offer was very good. The gym and spa area were very good and the indoor pool area would be nice in the cooler months but as it was August when we stayed it was too hot in there to use. The gym was excellent and very well equipped. Also there was a changing room area there which proved really useful as we had a late flight home and were able to change and shower there before leaving as check out is at noon. The hotels location is also fantastic, set back in some quiet back streets, its further enough away from the hustle of the main roads yet only a 5 minute walk to the water front and restaurants in Sliema and the ferry terminals over to Valletta and all the boat tours on offer. It’s also only a 30 minute walk to the much busier and livelier resort of St Julian’s. All in all I couldn’t recommend this hotel enough to anyone wanting to visit Malta.

Posted by on 4 Aug 2021

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Comment from Hotel Management

4 Aug 2021 by L. Schembri

Dear anonymous, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick all your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. We are sure that prospective guests also appreciate the amount of detail on our operation. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards. Ludgarda Schembri Manager – Online Reputation

4 out of 5

Posted by on 20 Oct 2019

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Comment from Hotel Management

21 Oct 2019 by Kevin Callus

Many thanks for submitting your positive review about your stay at The Palace. Looking forward to having you back. Sincerely, Kevin Callus General Manager

3 out of 5
The housekeeping was very good room was spotless. The bed was very comfortable.

Posted by on 13 Oct 2019

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Comment from Hotel Management

15 Oct 2019 by Kevin Callus

The Palace Management and staff would like to thank you for placing your positive comments about your recent stay with us. We look ahead to hosting you during future stays at The Palace Sincerely, Kevin Callus General Manager

5 out of 5
Overall the hotel looked grand and the reception was nice. Staff at check in were polite and attentive and our room was available early. I didn’t eat at the restaurants because the location was pretty much walking distance to plenty of other eateries - but the hotel restaurant prices appeared reasonable and if I had stayed longer I would have tried them out. Breakfast was good with ample selection and space to sit - very clean with food presented well. Only thing was my room had missing tea/coffee facilities and I had to call twice to get someone to restock. I also received a random bill for minibar consumption which I didn’t have.

Posted by , from Manchester on 23 May 2019

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Comment from Hotel Management

23 May 2019 by Kevin Callus

Dear WMT, Thank you very much for taking time to review your stay with us. We are very pleased to see that you enjoyed your stay, especially our breakfast selection, food presentation and friendly staff. Please kindly accept our apologies for the mini bar and tea/coffee facilities. Please kindly note I will discuss this matter with my team. We do hope to see you again at the Palace hotel. Sincerely, Kevin Callus, General Manager

5 out of 5

Posted by on 20 Apr 2019

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Comment from Hotel Management

22 Apr 2019 by Kevin Callus

Dear Dawn, Thank you very much for staying with us and taking a moment to share your positive feedback on your stay with us. We all look ahead to welcome you back at The Palace in the not too distant future. Sincerely, Kevin Callus General Manager

5 out of 5

Posted by on 4 Apr 2019

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Comment from Hotel Management

18 Apr 2019 by Kevin Callus

Dear Anonymous, Thank you very much for taking the time to share your experience with us. We do hope to see you back at The Palace again soon. Sincerely, Kevin Callus General Manager

4 out of 5
Lovely modern room in a great location. Complimentary bottle of wine was a nice touch. Building work was going on in the corridor without any real signage. Not a fan of sticking two single beds together and calling it a double.

Posted by on 1 Mar 2019

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Comment from Hotel Management

6 Mar 2019 by Kevin Callus

Dear Anonymous, Thank you very much for taking the time to share your experience with us. We always aim high when providing a high standard of service to our esteemed clients. Furthermore, please kindly note The Palace is currently in its very final stages of renovation. Therefore once again we would like to apologies for the inconvenience caused by not putting any signage during your stay. Regarding the beds, please kindly note most of the rooms in our hotel have two single beds, however if there is a special request for a double bed we always try to accommodate it. If this caused to you any inconvenience we really do apologize. It was a pleasure to host you at The Palace. Sincerely, Kevin Callus General Manager

1 out of 5

Posted by on 17 Mar 2020

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Comment from Hotel Management

2 Apr 2020 by Kevin Callus

Your feedback regarding your recent stay at The Palace is most appreciated and acknowledged. All comments and suggestions made by our guests are discussed at Management level as this reflects what our guests enjoy and expect from us here at The Palace. We do hope to see you again in the not too distant future. Sincerely, Kevin Callus General Manager

5 out of 5
Wonderful staff with excellent breakfast facilities.

Posted by on 8 Mar 2020

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Comment from Hotel Management

16 Mar 2020 by Kevin Callus

On behalf of the entire team at the The Palace, I would like to thank you for taking the time to share your wonderful feedback regarding your most recent experience with us. We hope to get the opportunity to welcome you back and host you again and provide you with the most enjoyable experience. Sincerely, Kevin Callus, General Manager

5 out of 5
Une élégance sans fastes, un service impeccable, petit déjeuner excellent et des restaurants délicieux. On revient!

Posted by , from Strasbourg, France on 6 Jan 2020

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Comment from Hotel Management

6 Jan 2020 by Kevin Callus

Your feedback regarding your recent stay at The Palace is most appreciated and acknowledged. All comments and suggestions made by our guests are discussed at Management level as this reflects what our guests enjoy and expect from us here at The Palace. We do hope to see you again in the not too distant future. Sincerely, Kevin Callus General Manager

Property Features

AX │ The Palace offers its guests a full-service spa, an indoor pool, and an outdoor pool. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. A health club, a sauna, and a terrace are also featured at the luxury AX │ The Palace. This Art Deco Sliema hotel is smoke free.

  • 1 building
  • 149 guestrooms or units
  • 9 levels
  • Built in 2007
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

AX │ The Palace offers 149 forms of air-conditioned accommodation with a safe and complimentary bathrobes. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers. This Sliema hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Bidet
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

The Tabloid – This restaurant specialises in Mediterranean cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting).

Talk of Town – This café specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

TemptAsian – This poolside restaurant specialises in Asian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Segway rental/tour nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Children under 12 years old are not allowed in the indoor pool after 2 PM.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 25.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

This property accepts Visa, American Express and Eurocard; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa, American Express and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. <

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Staff wear personal protective equipment
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: EUR 0.50 per person, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 12.00 for adults and EUR 12 for children (approximately)
  • Late check-out fee: EUR 50 (subject to availability)
  • Rollaway bed fee: EUR 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Hotel Sliema
  • Palace Sliema
  • The Palace Hotel Sliema
  • The Palace Malta/Sliema
  • AX │ The Palace Hotel
  • AX │ The Palace Sliema
  • AX │ The Palace Hotel Sliema

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green/Sustainable Property
This property participates in Malta Eco-Certified, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.