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4.2 out of 5
Very good!
See all 41 ebookers Reviews

"Hotel was fantastic. Paid for a superior room which gave us excellent views over the harbour and Valletta. Room was very spacious, modern and clean wi ... " More

By a verified traveller on Wed 04 Aug 2021

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Comfort Room (Atrium View)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£74* Per night/room 30 Mar - 31 Mar

Superior Single Room

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Design Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

AX The Palace ratings based on 41 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for AX The Palace

Everyone (23) Couples (11) Family (2)
5 out of 5
Hotel was fantastic. Paid for a superior room which gave us excellent views over the harbour and Valletta. Room was very spacious, modern and clean with more than enough cupboard space to fully unpack. The bed was massive and comfortable and the bathroom clean and a good size. The hotels roof top pool was a massive selling point to this hotel and didn’t disappoint. The pool area itself was fantastic with plenty of sun beds available and there was even a second outdoor pool we were unaware of which was adults only which was good. The staff through out the hotel were very friendly and helpful and the food on offer was very good. The gym and spa area were very good and the indoor pool area would be nice in the cooler months but as it was August when we stayed it was too hot in there to use. The gym was excellent and very well equipped. Also there was a changing room area there which proved really useful as we had a late flight home and were able to change and shower there before leaving as check out is at noon. The hotels location is also fantastic, set back in some quiet back streets, its further enough away from the hustle of the main roads yet only a 5 minute walk to the water front and restaurants in Sliema and the ferry terminals over to Valletta and all the boat tours on offer. It’s also only a 30 minute walk to the much busier and livelier resort of St Julian’s. All in all I couldn’t recommend this hotel enough to anyone wanting to visit Malta.

Posted by on 4 Aug 2021

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Comment from Hotel Management

4 Aug 2021 by L. Schembri

Dear anonymous, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick all your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. We are sure that prospective guests also appreciate the amount of detail on our operation. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards. Ludgarda Schembri Manager – Online Reputation

4 out of 5

Posted by on 20 Oct 2019

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Comment from Hotel Management

21 Oct 2019 by Kevin Callus

Many thanks for submitting your positive review about your stay at The Palace. Looking forward to having you back. Sincerely, Kevin Callus General Manager

3 out of 5
The housekeeping was very good room was spotless. The bed was very comfortable.

Posted by on 13 Oct 2019

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Comment from Hotel Management

15 Oct 2019 by Kevin Callus

The Palace Management and staff would like to thank you for placing your positive comments about your recent stay with us. We look ahead to hosting you during future stays at The Palace Sincerely, Kevin Callus General Manager

5 out of 5
Overall the hotel looked grand and the reception was nice. Staff at check in were polite and attentive and our room was available early. I didn’t eat at the restaurants because the location was pretty much walking distance to plenty of other eateries - but the hotel restaurant prices appeared reasonable and if I had stayed longer I would have tried them out. Breakfast was good with ample selection and space to sit - very clean with food presented well. Only thing was my room had missing tea/coffee facilities and I had to call twice to get someone to restock. I also received a random bill for minibar consumption which I didn’t have.

Posted by , from Manchester on 23 May 2019

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Comment from Hotel Management

23 May 2019 by Kevin Callus

Dear WMT, Thank you very much for taking time to review your stay with us. We are very pleased to see that you enjoyed your stay, especially our breakfast selection, food presentation and friendly staff. Please kindly accept our apologies for the mini bar and tea/coffee facilities. Please kindly note I will discuss this matter with my team. We do hope to see you again at the Palace hotel. Sincerely, Kevin Callus, General Manager

5 out of 5

Posted by on 20 Apr 2019

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Comment from Hotel Management

22 Apr 2019 by Kevin Callus

Dear Dawn, Thank you very much for staying with us and taking a moment to share your positive feedback on your stay with us. We all look ahead to welcome you back at The Palace in the not too distant future. Sincerely, Kevin Callus General Manager

5 out of 5

Posted by on 4 Apr 2019

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Comment from Hotel Management

18 Apr 2019 by Kevin Callus

Dear Anonymous, Thank you very much for taking the time to share your experience with us. We do hope to see you back at The Palace again soon. Sincerely, Kevin Callus General Manager

4 out of 5
Lovely modern room in a great location. Complimentary bottle of wine was a nice touch. Building work was going on in the corridor without any real signage. Not a fan of sticking two single beds together and calling it a double.

Posted by on 1 Mar 2019

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Comment from Hotel Management

6 Mar 2019 by Kevin Callus

Dear Anonymous, Thank you very much for taking the time to share your experience with us. We always aim high when providing a high standard of service to our esteemed clients. Furthermore, please kindly note The Palace is currently in its very final stages of renovation. Therefore once again we would like to apologies for the inconvenience caused by not putting any signage during your stay. Regarding the beds, please kindly note most of the rooms in our hotel have two single beds, however if there is a special request for a double bed we always try to accommodate it. If this caused to you any inconvenience we really do apologize. It was a pleasure to host you at The Palace. Sincerely, Kevin Callus General Manager

4 out of 5

Posted by on 11 May 2022

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5 out of 5

Posted by on 8 May 2022

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5 out of 5
Je conseille fortement le restaurant asiatique au 9eme étage 😋😋 un régale

Posted by on 22 Apr 2022

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Comment from Hotel Management

11 May 2022 by L. Schembri

Dear Yann LE, A big MERCI for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our fusion Asian restaurant are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.