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3.6 out of 5

"Unfortunately the pool closed when we checked in and was closed for the whole day on New Years Day. Couldn’t connect phone to television and YouTube d ... " More

By a verified traveller on Wed 02 Jan 2019

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Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£94* Per night/room 4 Sep - 5 Sep

Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Family Room, 3 Single Beds, Connecting Rooms

Bed Count 3 Single Beds Maximum Occupancy 4 Max

Deluxe Suite, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

The comfortable rooms at Hilton London Heathrow Airport Terminal 5 get high marks from our customers. During your stay, you'll be close to Windsor Castle. Features include free WiFi in public areas, plus 2 restaurants and 2 bars. Built in 2011, this 4-star hotel has 350 rooms over 4 floors. All rooms offer free WiFi and sofa beds.

  • Air-conditioned rooms with sofa beds, 24-hour room service and LCD TVs
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with deep-tissue massages, facials or manicures and pedicures at Imagine Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests speak favourably about the proximity to the airport and the helpful staff
  • 5.3 mi (8.5 km) from Windsor Castle and 6.8 mi (10.9 km) from Thorpe Park
  • Airport shuttle service available for a fee

Hilton London Heathrow Airport Terminal 5 ratings based on 5 verified reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton London Heathrow Airport Terminal 5

Everyone (3) Couples (1) Family (1)
5 out of 5

Posted by on 7 Jul 2019

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5 out of 5
Unfortunately the pool closed when we checked in and was closed for the whole day on New Years Day. Couldn’t connect phone to television and YouTube doesn’t work however receptionist was able to upgrade our room to executive room which was Great with access to executive lounge. Room was bigger and better and felt more comfortable and exciting for New Year’s Eve. Food at the gallery was nice, had lunch and dinner there. Staff great and good food, manager offered us free desserts which was the best dessert.

Posted by on 2 Jan 2019

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3 out of 5
Bed hard and couldn't get HOT water to shower with, only tepid. Otherwise staff friendly and polite. Pleasant room.

Posted by , from Ipswich on 23 Sep 2018

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2 out of 5

Disappointing stay

Stayed at T5 for a special occasion- wanted to make use of the bars and restaurants. Enjoyed drinks at the river bar- quite expensive but nice ambiance. Limited bar service, had to wait around a fair bit. Then went on to Todiwalas which had been prebooked. At no point were we told that it was a set menu- quite expensive and not what we would have chosen. After complaining we were told by the Manager they would 'help us out'. Not the right attitude at all. Food was not good- very disappointing as usually both food and service is of a high standard. Noone really interested in our complaints. We were also then charged for items we had not ordered- we didn't want desert so the manager said he would bring us out something to try anyway- which we were subsequently charged for. Ruined the entire occassion for us. Next day on checkout issues with the bill as apparently we had not paid for the room when they had been paid for. Painful 40 min check out process, no fault of our own. No sense of customer service and definitely won't visit again. Shame that Cyrus Todiwalas name is associated with the service here.

Posted by on 1 Mar 2016

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3 out of 5

Good hotel and very friendly staff let down by bed and pillows

Fantastic Spa, staff all around the hotel are very friendly. Prices are far to expensive; over £4 for a standard coffee! Bed was not great although was a super king. Pillows did let it down. It's a bit further away from the airport than I expected and is NOT at terminal 5 like the name suggests. Would stay again if the price was right.

Posted by on 6 Nov 2014

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About the Hilton London Heathrow Airport Terminal 5

Location Poyle Road, Slough, England SL3 0FF

Renovations + Closures

This property is closed from 23 March 2020 to 30 August 2020 (dates subject to change).

Property Features

Hilton London Heathrow Airport Terminal 5 offers its guests a full-service spa, a sauna, and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There's an onsite business centre. Event space at this hotel measures 9149 square feet (850 square metres) and includes conference rooms. Spa services, a terrace, and tour or ticket assistance are also featured at the business-friendly Hilton London Heathrow Airport Terminal 5. An airport shuttle (available at scheduled times) is available for a fee. Parking is available for a fee. This 4-star Slough hotel is smoke free.

  • 1 building
  • 350 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • 9149 sq ft of conference space
  • 850 sq. m of conference space
  • Built in 2011
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (6.5 km / 4 mi)
  • Train station: Wraysbury Station (3.4 km / 2.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton London Heathrow Airport Terminal 5 offers 350 forms of air-conditioned accommodation with minibars and laptop-compatible safes. 37-inch LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 9:00 AM.

The Gallery – On-site restaurant.

Mr Todiwalas Kitchen – This fine-dining restaurant only serves dinner. Open daily.

Musettis Coffee Shop – This coffee shop serves lunch and light fare. Open daily.

River Bar – On-site bar. Open daily.

Gallery Bar – On-site bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Imagine Spa. Services include deep-tissue massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Deep tissue massage
  • Swedish massage
  • Minimum age to access spa is 16
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Airport shuttle service is available at scheduled times from 4:30 AM to 11:30 PM. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival.

Airport transport is offered at scheduled times from 4:30 AM to 11:30 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks and gloves, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests

Contactless check-out is available

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service

Each guestroom is kept vacant for a minimum of 24 hours between bookings

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 20.95 per person (approximately)
  • Airport shuttle fee: GBP 5.00 per person (one-way)
  • Self-parking fee: GBP 16.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton London Heathrow Airport Terminal
  • Hilton London Heathrow Airport Terminal 5
  • Hilton London Terminal 5
  • Hilton London Terminal 5 Hotel
  • Hilton London Terminal 5 Hotel Heathrow Airport
  • Hilton Terminal 5
  • Hilton Terminal 5 Heathrow Airport
  • Hilton Terminal 5 London
  • London Heathrow Airport Terminal 5 Hilton
  • Terminal 5 Hilton
  • Hilton London Heathrow Airport Terminal 5 Hotel Slough
  • Hilton London Heathrow Airport Terminal 5 Hotel
  • Hilton London Heathrow Airport Terminal 5 Slough
  • Hilton London Heathrow Termin
  • Hilton London Heathrow Airport Terminal 5 Hotel
  • Hilton London Heathrow Airport Terminal 5 Slough
  • Hilton London Heathrow Airport Terminal 5 Hotel Slough

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.