12 Oct 2019 by Cecilie
Dear Anonymous, Thank you for your review - regrettably it seems we have not met your expectations for our restaurants. Our new restaurants have been incredibly popular, and we are now in the process of fine tuning so none of our future guests will experience what you experienced. Best regards, Cecilie Assistant Front Office Manager
12 Oct 2019 by Cecilie
Dear Anonymous, Thank you very much for your review, I hope that we can welcome you back soon! Best regards, Cecilie Assistant Front Office Manager
The following facilities are closed for Christmas Eve and New Year's Eve:
Steigenberger Alsik - Hotel & Spa offers its guests an indoor pool, an outdoor pool, a sauna, and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4004 square feet (372 square metres) and includes conference centres. Spa services, a terrace, and tour or ticket assistance are also featured at the business-friendly Steigenberger Alsik - Hotel & Spa. This 4-star Sønderborg hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Steigenberger Alsik - Hotel & Spa offers 190 air-conditioned accommodations with tablet computers and espresso makers. Flat-screen televisions are featured in guestrooms. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. This Sønderborg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.
Syttende – This fine-dining restaurant only serves dinner. Reservations are required.
Freia – This restaurant only serves dinner. Open selected days.
Alsik – This family restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Room service (during limited hours) is available.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after 2:00 AM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
