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4.0 out of 5

"Good location . Very close to train station and bus station. Great staff. Good enough breakfast. " More

By a verified traveller on Sat 28 Dec 2019

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Comfort Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
£33* Per night/room 28 Jan - 29 Jan

Standard Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Superior Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Hotel Description

Best Western Terminus Hotel's good location gets good marks from our customers. During your stay, you'll be within walking distance of National Archaeological Museum. Enjoy features like free breakfast, free WiFi in public areas and a free manager's reception. Built in 2007, this 4-star hotel has 53 rooms over 8 floors. Enjoy your stay with amenities like free WiFi and a pillowtop bed in each room.

  • Air-conditioned rooms with pillowtop beds, sofa beds and Smart TVs
  • Free full breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • Guests speak favourably about the central location and the helpful staff
  • Just a 2-minute drive from Church of St. George and a few minutes from Ivan Vazov National Theatre
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)

Best Western Terminus Hotel ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Terminus Hotel

Everyone (2)
5 out of 5
Good location . Very close to train station and bus station. Great staff. Good enough breakfast.

Posted by on 28 Dec 2019

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Comment from Hotel Management

28 Dec 2019 by Plamen Vyagov General Manager

Dear valued guest, thank you for choosing us to be your host during your time in Sofia. Thank you also for taking the time to share your super positive review. Your kind words are not only encouraging, but also very motivating. We appreciate highly every single one of them. For us will be great pleasure to welcome you again. Best regards,

2 out of 5
I had been in contact with the manager about early check-in, Plamen very kindly told allowed me to check-in earlier for a fee on the day of my arrival. Unfortunately, the staff on shift that morning did not have any notes and came across as quite unwelcoming. In the end I was given a room but had to pay more, the bathroom was dirty and had the previous guest's hairs in the shower. Reception kindly arranged for the room to be cleaned later that day. The second day the cleaners forgot to clean my room, when I made reception aware they moved me to another room which I appreciated. However, the air conditioning in the new room and the TV did not work (I believe the batteries needed changing in the remotes). The worse thing was that at 3am I noticed a bug across my bed and then found 8 of them running around the window and wall. I was way too tired to change rooms as I had to leave early that morning. All these issues ruined my experience with this hotel, but I have to say most of the staff at the front desk gave great customer service and were very helpful.

Posted by on 27 Oct 2019

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Comment from Hotel Management

29 Oct 2019 by Plamen Vyagov General Manager

Dear valued guest, thank you for choosing Best Western Terminus Hotel for your recent trip to Sofia. Thank you also for taking the time to share your review. We are very disappointing that we couldn't provide you with the service you expected. We will work hard on your constructive feedback, in order to avoid such negative experience in the future and became better. We hope that you will give us another chance, where we will be able to try our best to meet and exceed your expectations. Best regards,

5 out of 5
Hieno ja erittäin siisti hotelli. Lähellä keskusbussiasemaa. Kiertelin maassa 10 päivää. Siksi sijaintikin palveli minua hyvin. Kaikkein parasta oli mitä hienoin palvelu henkilökunnalta. Sain kaiken mahdollisen avun, mitä tarvitsin. Monia asioita, joihin paljon matkustavana tarvitsin apua ja kontaktinottoja eri tahoille, sain. Erittäin ystävällistä ja palvelunhaluista henkilökuntaa. Heille suuri kiitos. Jos tulen uudelleen Sofiaan, tulen varmasti juuri tänne. Olin täällä ensin 4 päivää ja vielä vajaa viikko myöhemmin yhden päivän.

Posted by on 26 Sep 2019

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Comment from Hotel Management

23 Oct 2019 by Plamen Vyagov General Manager

Dear valued guest, thank you for choosing Best Western Terminus Hotel for your trip to Sofia. Thank you also for taking the time to share your super positive review. Your feedback is amazing gift for our efforts. We appreciate highly every word of yours. For us will be great pleasure to welcome you again. Best regards,

About the Best Western Terminus Hotel

Location 154 Hristo Botev Blvd, Sofia, 1000

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. An airport shuttle (available 24 hours) is available for a fee. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Best Western Terminus Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Best Western Terminus Hotel was completed in June 2019. This 4-star Sofia hotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 8 levels
  • Built in 2007
  • Full breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Sofa bed
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Sofia Central Station (0.7 km / 0.4 mi)
  • Metro station: Central Bus Station - Sofia (0.4 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Terminus Hotel offers 53 forms of accommodation with laptop-compatible safes and coffee/tea makers. This individually decorated and furnished accommodation includes sofa beds. Pillowtop beds feature premium bedding. 39-inch Smart televisions come with cable channels and Netflix. Bathrooms include a shower, slippers and hairdryers. This Sofia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Pillowtop beds
  • Pull-out sofa bed
  • Smart television
  • Cable channels
  • Netflix
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Slippers
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Breakfast Restaurant – This restaurant only serves breakfast.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: BGN 10 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 11 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards, debit cards and cash

Long-term renters welcome

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: BGN 0.88 per person, per night
  • Deposit is payable by bank transfer and is due within 48 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: BGN 30 per person (one-way)
  • Self-parking fee: BGN 4 per day
  • Pet fee: BGN 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sofia Plaza
  • Sofia Plaza
  • Best Terminus Hotel Sofia
  • Best Western Terminus Hotel Hotel
  • Best Western Terminus Hotel Sofia
  • Best Western Terminus Hotel Hotel Sofia

You should know

  • Best Western Terminus Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.