All-inclusive Details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
- All buffet and à la carte meals, snacks and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
Activities and facilities/equipment
Water activities
Land activities
Entertainment
- On-site entertainment and activities
Not included
- Kayaking included
- All available drinks included
- Minibar (all drinks included)
- 24-hour room service
- Buffet-style meals included
- Onsite entertainment and activities included
- A la carte dining included
- Kids club included
- Service charge not included
- All meals included
- Snorkelling included
Property Features
Hotel Xcaret Mexico - All Parks / All Fun Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers its guests a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 14 bars/lounges. Free breakfast is served daily. A business centre and meeting rooms are available. A kids' pool, a 24-hour fitness centre, and a sauna are also featured at the luxury Hotel Xcaret Mexico - All Parks / All Fun Inclusive. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Playa del Carmen property.
- 900 guestrooms or units
- 6 levels
- 6 buildings
- 11 dining venues
- 2 bars by the pool
- 2 swim-up bars
- 14 bars or lounges
- Conference rooms
- Built in 2017
- Full breakfast (free)
- Deli
- Supervised kids' activities (surcharge)
- Towels for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- Business facilities
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Staff members are multilingual
- Storage area for luggage
- Front desk safe
- Tour and ticket information
- Concierge
- Wedding services available
- Games room or arcade
- Pool or billiards table
- Terrace
- Garden
- Gift shop
- Beauty salon
- Newspapers in lobby (free)
- Television in lobby
- ATM
- On-site shopping
- Bellhop
- Lift
- Smoking in designated areas
- Coffee shop
Family Friendly Amenities
- Family property
- Number of outdoor pools - 10
- Children's pool
- Waterslide
- Separate living room
- Free WiFi
- Outdoor tennis courts - 1
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Parking (limited spaces)
Transport
-
Property shuttles: Free airport shuttle
-
Parking: Free self parking
Room Amenities
Hotel Xcaret Mexico - All Parks / All Fun Inclusive offers 900 air-conditioned accommodations with free minibar items and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and hairdryers. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.
- Separate bedroom
- Pillowtop beds
- Stocked minibar (free)
- In-room dining (24 hours)
- Flat-screen television
- Digital channels
- Espresso maker
- Egyptian cotton linens
- Pillow options
- Shower
- Rainfall showerhead
- Housekeeping (daily)
- Nightly turndown service
- Newspapers (free)
- Hairdryer
- Laptop safe
- Dressing gowns
- Slippers
- Telephone
- Iron and ironing board
- Blackout curtains
- Sound-insulated rooms
- Air conditioning
- Ensuite bathroom
Food & Drink
Guests are served a free full breakfast daily from 7:00 AM to noon.
CHIBALI – Overlooking the pool, this family restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. A children's menu is available.
LA CANTINA – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
XIN GAO – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
LA TRAJINERA – This beachfront restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
24-hour room service is available.
Nearby Activities
An outdoor tennis court and complimentary bicycles are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
- Free bicycles on site
- Fishing on site
- Water skiing nearby
- Snorkelling nearby
- Parasailing nearby
- Hiking/biking trails on site
- Surfing/bodyboarding nearby
- Cave exploring/spelunking nearby
- Kayaking on site
- Yoga classes/instruction on site
- Ziplining nearby
- Playground on site
- Ecotours nearby
- Rowing or canoeing on site
- Fitness classes on site
- Hiking/biking trails nearby
- Scuba diving nearby
Spa Services
Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
- Massages on beach
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Hydrotherapy treatments
- Ayurvedic treatments
- Mud bath in spa
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Spa tub in spa
- Steam room in spa
- Minimum age to access spa is 18
- Reflexology
- Sports massage
- Detoxification wrap
- Massages
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
- Check-in time starts at 3:00 PM
- Check-in time ends at anytime
- Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Payment types
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
Pet Policy
- Pets: MXN 3000 per pet, per stay
- Only dogs are allowed
- Weight limit: 22 lb per pet Service animals are exempt from fees.
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Contactless check-in and contactless check-out are available.
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Property follows sanitisation practices of Safe Travels (WTTC - Global)
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitiser
- Staffed front desk
- Social distancing measures are in place
- Contactless check-in is available
- No rollaway/extra beds available
- Property confirms they are implementing enhanced cleaning measures
- Smoke detector
- Individually-wrapped food options are available
- Individually-wrapped food options are available through room service
- Debit cards
- Gap period enforced between guest stays - 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Pet fee: MXN 3000 per pet, per stay
- Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
- Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
- Xcaret Mexico All Parks Tours All Fun Inclusive
- Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
- Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
- Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
- Xcaret Mexico All Parks Tours All Fun Inclusive
- Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
- Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
- Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
You should know
- Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Awards & Affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
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