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"Central location with parking available(at an extra cost). Staff pleasant, & room very adequate( although carpet could do with updating).Buffet breakf ... " More

By a verified traveller on Mon 06 May 2019

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Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£45* Per night/room 27 Jun - 28 Jun

Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

The clean rooms at ibis Southampton Centre get good marks from our customers. During your stay, you're just a quick walk from Grosvenor Casino. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This 3-star hotel has 93 rooms over 3 floors. Free WiFi and cable TV channels are available in all rooms.

  • All rooms offer cable TV, coffee makers and phones
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front-desk safe and 4 meeting rooms
  • Guests speak favourably about the proximity to shopping and the location
  • Within a 15-minute walk of Southampton Cruise Terminal and Mayflower Theatre
  • Pets welcome for a fee

ibis Southampton Centre ratings based on 6 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for ibis Southampton Centre

Everyone (4) Couples (1) Family (2)
2 out of 5

Posted by on 5 Nov 2020

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Comment from Hotel Management

16 Nov 2020 by Sara

Dear Guest, I am really sorry to hear that you did not enjoy your stay with us in this occasion and would like to apologise for any issues encountered. We hope that we can restore your faith in the hotel by welcome you again in the future! Wishes of all the best, Sara - Multitask Team Leader

1 out of 5
£10 parking?!! I book this place because it was showing breakfast included till i get at the hotel and they ask me to pay more. I'll get free parking and breakfast at other hotels..NEVER again

Posted by , from Southampton on 12 Feb 2020

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4 out of 5
Central location with parking available(at an extra cost). Staff pleasant, & room very adequate( although carpet could do with updating).Buffet breakfast adequate.

Posted by on 6 May 2019

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Comment from Hotel Management

11 May 2019 by Hannelore

Dear guest, thank you for staying with us and taking some time to give your positive feedback. Looking forward to welcome you again soon. Regards,

4 out of 5
Handy for Rail station and cruise terminal. Room was showing signs of age but was clean and confortable

Posted by on 23 Mar 2018

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Comment from Hotel Management

21 Nov 2018 by Radoslaw

Dear Anonymous, We very much appreciate your comments regarding your stay at the ibis Southampton Centre. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Radoslaw Golebiewski Assistant General Manager

1 out of 5

Severe lack of sleep due to party goers

Pros: Very little, felt like I wasted my money when I could have just sat in the Ferry Terminal and got more sleep.
Cons: Have a quiet floor, actually act on guests complaints
I booked the hotel because I had to be away early and I live on the Isle of Wight. Unfortunately I was put on a floor with a number of rooms full of young adults obviously going on a night out. At half 9 I felt like I was in the middle of a nightclub with music blasting from both next door and the room opposite me. I called reception and they said they would get security to deal with it. An hour later the music, shouting and banging doors continued. I wasn't expecting them to be silent but to be allowed to have the music up so loud with nothing being said to them wasn't fair. Went back to reception to be told that Security don't start until 11pm - Not everyone staying in a hotel is going out, some people have to be up early or have kids but it really felt that this hotel didn't care about that. Once the last 'party goers' finally went out at gone 11pm I thought I could finally get some sleep. That was until they started coming back from 2am onwards, shouting, slamming doors, laughing, the normal drunk behavior. This went on until 4am when I had finally had enough and went out to ask them to be quiet, I had to be up at 5am. Not really sure what Security do in that hotel but certainly wasn't making sure everyone was quiet. Why doesn't the hotel separate guests on different floor depending on what they are there for (late night / early rising)like other hotel chains do? I would never stay there again as felt once they had your money they didn't care if you only got 3 hours sleep

Posted by , from Isle of Wight on 19 Mar 2018

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Comment from Hotel Management

21 Nov 2018 by Radoslaw

Dear Liana, Thank you for taking the time to tell us about your experience at the ibis Southampton Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Radoslaw Golebiewski Assistant General Manager

3 out of 5

Nice Central Hotel

Great central hotel with easy access to West Quay and all it has to offer.

Posted by on 5 Aug 2016

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Comment from Hotel Management

21 Nov 2018 by Radoslaw

Dear D, We very much appreciate your comments regarding your stay at the ibis Southampton Centre. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Radoslaw Golebiewski Assistant General Manager

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 968 square feet (90 square metres) and includes conference rooms. The eco-friendly ibis Southampton Centre also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 3-star Southampton hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 3 levels
  • 968 sq ft of conference space
  • 90 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Jersey (JER) (272.1 km / 169.1 mi)
  • Train station: Southampton Central Station (1.4 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ibis Southampton Centre offers 93 forms of accommodation with a safe and coffee/tea makers. Cable televisions are provided. Bathrooms include baths or showers and hairdryers. This Southampton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Television
  • Cable channels
  • Coffee maker
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily from 6:00 AM to 11:00 AM.

The Cafe – This café only serves dinner. Guests can enjoy drinks at the bar.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 10 per pet, per night
  • Maximum 1 per roomService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is not available for guests
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 6.95 per person (approximately)
  • Self-parking fee: GBP 10 per day (in/out privileges)
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis Hotel Southampton Centre
  • ibis Southampton Centre
  • ibis Southampton Centre Hotel
  • ibis Southampton Centre Hotel
  • Accor Hotel Southampton Centre
  • ibis Southampton Centre Southampton
  • ibis Southampton Centre Hotel Southampton

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.