"Booked especially for the Pool & Spa but left pretty disappointed. The Jacuzzi was not working, no shower facilities near the pool, the Steam and Saun ... " More
24 May 2023 by Team
Dear Paul,Thank you for taking the time to leave the hotel a review.Please do come back and see us again.Best Wishes,Joseph KellyGuest Relations Manager
26 Oct 2019 by Lorita Ilieva Guest Relations Manager
Dear Anonymous, Thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us! I am glad to read that you enjoyed your stay in our hotel and you rated us 3/5. Please be assured that we are continuously working on improving our services to provide you with even better experience next time. Once again, thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and we hope to have the pleasure of welcoming you back in the nearby future. Kind Regards, Lorita Ilieva Guest Relations Manager
25 Sep 2019 by Lorita Ilieva Guest Relations Manager
Dear Anonymous, Thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us! I am delighted to read that you enjoyed your stay in our hotel and our team members went above and beyond and impressed you. I will be sharing your feedback with the team as positive feedback serves as a positive motivator. Please be assured that we are continuously working on improving our services to provide you with even better experience next time. Once again, thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and we hope to have the pleasure of welcoming you back in the nearby future. Kind Regards, Lorita Ilieva Guest Relations Manager
9 Sep 2019 by Lorita Ilieva, Guest Relations Manager
Dear Anonymous, Thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us! I am delighted to read that you enjoyed your stay in our hotel and you rated us 5/5. Please be assured that we are continuously working on improving our services to provide you with even better experience next time. Once again, thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and we hope to have the pleasure of welcoming you back in the nearby future. Kind Regards, Lorita Ilieva Guest Relations Manager
10 Jul 2019 by Maciej Piwowarski, Front Office Manager
Dear Guest, Thank you for staying at the Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us. I am glad to hear that you have enjoyed your stay in our hotel. However, please be assured that we are continuously working on improving our services to provide you with an excellent guest experience. We always aim to learn from our guests’ feedback and we appreciate bringing to our attention areas that still can be improved. Once again, thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and I am certain that should we have the pleasure of welcoming you back at our hotel, your experience will be much improved. Kind Regards, Maciej Piwowarski, Front Office Manager
30 Jul 2022 by Team
Dear Inkeri, Thank you for taking time to write your review of our hotel. I do apologise for the chemical smell and that you were not pleased with the bed, I have passed this onto our housekeeping team to look into. Kind regards, Molly Roberts Guest Relations Manager
Leonardo Royal Southampton Grand Harbour offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 11484 square feet (1067 square metres) and includes conference rooms. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Leonardo Royal Southampton Grand Harbour. This 4-star Southampton hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Parking (limited spaces)
Leonardo Royal Southampton Grand Harbour offers 173 accommodations with espresso makers and a safe. 32-inch plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.
For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7 AM to 11 AM.
Leonardo Royal Southampton Grand Harbour has a restaurant on site.
Leo's – Overlooking the garden, this bar specialises in local cuisine and only serves light fare. Open daily.
Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Children aged under 16 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, JCB International, Barclaycard and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast, lunch and dinner.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
