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"The hotel staff were collectively the friendliest most help hotel staff I've ever encountered. " More

By a verified traveller on Tue 24 Sep 2019

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Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Leonardo Royal Southampton Grand Harbour. During your stay, you're just a quick walk from WestQuay Shopping Centre. Free WiFi in public areas, a full-service spa and an indoor pool are available. Built in 1994, this 4-star hotel has 173 rooms over 7 floors. Enjoy your stay with amenities like free WiFi and a plasma TV in each room.

  • Air-conditioned rooms with 24-hour room service, plasma TVs and electric kettles
  • Free WiFi
  • Enjoy British cuisine and garden views while dining at MPW Steakhouse & Grill
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to manicures and pedicures, aromatherapy or facials at Serenity Spa
  • Services include dry cleaning/laundry, concierge services and a porter
  • On-site recreation includes a fitness centre and a sauna
  • Guests really like the accommodation for the overall comfort and comfy beds
  • Within a 15-minute walk of WestQuay Shopping Centre and Southampton Solent University

Standard Double and Single Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£75* Per night/room 4 Jul - 5 Jul

Standard Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Triple Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Standard Twin Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room, Sea View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Leonardo Royal Southampton Grand Harbour ratings based on 15 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Leonardo Royal Southampton Grand Harbour

Everyone (12) Couples (1)
4 out of 5

Posted by on 12 Jan 2020

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3 out of 5

Posted by on 23 Oct 2019

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Comment from Hotel Management

26 Oct 2019 by Lorita Ilieva Guest Relations Manager

Dear Anonymous, Thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us! I am glad to read that you enjoyed your stay in our hotel and you rated us 3/5. Please be assured that we are continuously working on improving our services to provide you with even better experience next time. Once again, thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and we hope to have the pleasure of welcoming you back in the nearby future. Kind Regards, Lorita Ilieva Guest Relations Manager

5 out of 5
The hotel staff were collectively the friendliest most help hotel staff I've ever encountered.

Posted by on 24 Sep 2019

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Comment from Hotel Management

25 Sep 2019 by Lorita Ilieva Guest Relations Manager

Dear Anonymous, Thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us! I am delighted to read that you enjoyed your stay in our hotel and our team members went above and beyond and impressed you. I will be sharing your feedback with the team as positive feedback serves as a positive motivator. Please be assured that we are continuously working on improving our services to provide you with even better experience next time. Once again, thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and we hope to have the pleasure of welcoming you back in the nearby future. Kind Regards, Lorita Ilieva Guest Relations Manager

5 out of 5

Posted by on 9 Sep 2019

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Comment from Hotel Management

9 Sep 2019 by Lorita Ilieva, Guest Relations Manager

Dear Anonymous, Thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us! I am delighted to read that you enjoyed your stay in our hotel and you rated us 5/5. Please be assured that we are continuously working on improving our services to provide you with even better experience next time. Once again, thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and we hope to have the pleasure of welcoming you back in the nearby future. Kind Regards, Lorita Ilieva Guest Relations Manager

4 out of 5
Nice area to be in close to the walls of Southampton

Posted by on 8 Jul 2019

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Comment from Hotel Management

10 Jul 2019 by Maciej Piwowarski, Front Office Manager

Dear Guest, Thank you for staying at the Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us. I am glad to hear that you have enjoyed your stay in our hotel. However, please be assured that we are continuously working on improving our services to provide you with an excellent guest experience. We always aim to learn from our guests’ feedback and we appreciate bringing to our attention areas that still can be improved. Once again, thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and I am certain that should we have the pleasure of welcoming you back at our hotel, your experience will be much improved. Kind Regards, Maciej Piwowarski, Front Office Manager

2 out of 5
The aircons was not working in the room or on the top floor. Fridge was not cooling our drinks

Posted by on 4 Jul 2019

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Comment from Hotel Management

10 Jul 2019 by Maciej Piwowarski, Front Office Manager

Dear Guest, Thank you for staying at the Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us. I am sorry to hear that you have not entirely enjoyed your stay in our hotel. Please be assured that we are continuously working on improving our services to provide you with an excellent guest experience. We always aim to learn from our guests’ feedback and we appreciate bringing to our attention areas that still can be improved. Once again, thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and I am certain that should we have the pleasure of welcoming you back at our hotel, your experience will be much improved. Kind Regards, Maciej Piwowarski, Front Office Manager

4 out of 5

Posted by on 1 Feb 2019

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Comment from Hotel Management

1 Apr 2019 by Maciej Piwowarski, Front Office Manager

Dear Guest, Thank you for staying at the Leonardo Royal Hotel Southampton Grand Harbour and for taking your time to share your feedback with us. I am glad to hear that you have enjoyed your stay in our hotel. However, please be assured that we are continuously working on improving our services to provide you with an excellent guest experience. We always aim to learn from our guests’ feedback and we appreciate bringing to our attention areas that still can be improved. Once again, thank you for choosing Leonardo Royal Hotel Southampton Grand Harbour and I am certain that should we have the pleasure of welcoming you back at our hotel, your experience will be much improved. Kind Regards, Maciej Piwowarski, Front Office Manager

5 out of 5
Second time of staying at the Grand Harbour , Great Hotel !! lovely staff all over !! Cant wait to next stay (soon i hope).

Posted by , from Tandragee on 18 May 2018

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1 out of 5
staff need to training, they don't know what they talking and what is there job. car parking very bad.

Posted by , from Ireland on 9 May 2018

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3 out of 5
Pros: Location
Tired/shabby public areas. Staff English not always good but generally friendly.

Posted by on 20 Nov 2017

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About the Leonardo Royal Southampton Grand Harbour

Location West Quay Road, Southampton, England SO15 1AG

Renovations + Closures

This property is closed from 22 March 2020 to 30 June 2020 (dates subject to change).

Property Features

Leonardo Royal Southampton Grand Harbour offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 11484 square feet (1067 square metres) and includes conference rooms. A fitness centre, spa services, and a terrace are also featured at the business-friendly Leonardo Royal Southampton Grand Harbour. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Southampton hotel is smoke free.

  • 1 building
  • 173 guestrooms or units
  • 7 levels
  • 11484 sq ft of conference space
  • 1067 sq. m of conference space
  • Built in 1994
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Southampton (SOU) (18.1 km / 11.3 mi)
  • Train station: Southampton Central Station (2 km / 1.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Leonardo Royal Southampton Grand Harbour offers 173 forms of accommodation with a safe and a hairdryer. 32-inch Plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Southampton hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Electric kettle
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 11 AM.

MPW Steakhouse & Grill – Overlooking the garden, this restaurant specialises in British cuisine and serves breakfast and dinner. A children's menu is available.

The Hamtun Atrium – Overlooking the garden, this bar specialises in local cuisine and only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Boat tours nearby
  • Sailing nearby

Spa Services

Serenity Spa has 4 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Sauna in spa
  • Number of treatment rooms 4
  • Minimum age to access spa is 16
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast, lunch and dinner. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.For traveller safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast, lunch and dinner.

  • One child stays free
  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Debit cards
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 14.95 per person (approximately)
  • Self-parking fee: GBP 14 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Leonardo Royal Hotel Grand Harbour
  • Leonardo Royal Southampton Grand Harbour
  • Grand Harbour Hotel Southampton
  • Grand Harbour Southampton
  • Harbour Grand Hotel
  • Hotel Grand Harbour
  • Hotel Harbour Grand
  • De Vere Grand Harbour Hotel Southampton
  • De Vere Grand Harbour Southampton
  • De Vere Hotel Southampton
  • Leonardo Royal Hotel Grand Harbour
  • Leonardo Royal Southampton Grand Harbour
  • Leonardo Royal Grand Harbour
  • Hotel Leonardo Royal Hotel Southampton Grand Harbour Southampton
  • Southampton Leonardo Royal Hotel Southampton Grand Harbour Hotel
  • Hotel Leonardo Royal Hotel Southampton Grand Harbour
  • Leonardo Royal Hotel Southampton Grand Harbour Southampton
  • Grand Harbour Hotel
  • Leonardo Royal Grand Harbour
  • Leonardo Royal Southampton Grand Harbour Hotel
  • Leonardo Royal Southampton Grand Harbour Southampton
  • Leonardo Royal Southampton Grand Harbour Hotel Southampton

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.