"Nice sized family rooms. Comfortable beds. However, I had prebooked 2 time slots at the swimming pool a week before the stay which was confirmed, howe ... " More
8 Jan 2023 by Judith
Dear Valentin, Thank you for your feedback.I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for.I apologize for any inconvenience this caused you.Please know that we will be addressing this review with the team so they can learn from it and do better in the future.Thank you for bringing this to our attention.Novotel Southampton
19 Aug 2020 by Josue Poeira, Guest Experience Manager
Dear Frank, Thank you for taking the time to give us feedback in regards to your stay at the Novotel Southampton and for your positive remarks about our staff friendliness, location and Leisure centre. We are sorry that your stay did not meet your expectations. We understand you were disappointed with our room temperature and for not being able to use the swimming pool. Please rest assured we will check for a possible malfunction with your room's air cooling system and address your concerns to stop future issues from happening. Regarding the swimming pool, unfortunately, we had no alternative but to place the swimming pool temporarily out of service on that occasion. This was due to an unexpected and punctual problem that could not be predicted. We will discuss your feedback during our usual meetings so that improvements can be made. We hope that we can have the opportunity to restore your faith in the hotel by welcoming you back in the future. I can assure you that we will do our best to give you the great hotel experience so many of our guests have grown so fond of. Kind regards, Josue Poeira Guest Experience Manager Please accept our apologies for the inconvenience caused and rest assured we will discuss your concerns further during our usual team meetings. We hope that we can have the opportunity to restore your faith in the hotel by welcoming you back in the future. I assure you that we will do our best to give you the great hotel experience so many of our guests have grown so fond of. Kind regards, Josue Poeira Guest Experience Manager
19 Aug 2020 by Josue Poeira, Guest Experience Manager
Dear Melissa, Thank you for taking the time to give us feedback in regards to your stay at the Novotel Southampton. We are sorry that we did not entirely meet your expectations. Please accept our sincerest apologies for your Leisure centre reservations issue and for consequently not being able to use it. Please rest assured we will address the problem with our team to stop future incidents. We hope that we can have the opportunity to welcome you back in the future. Kind regards, Josue Poeira Guest Experience Manager
18 Mar 2020 by iwona kowalczyk
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton
1 Dec 2019 by Iwona Kowalczyk
Dear Guest Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind regards Iwona Kowalczyk Guest relations Novotel Southampton
15 Oct 2019 by Iwona Kowalczyk
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton
3 Sep 2019 by Iwona Kowalczyk
Dear Guest, Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton
7 Sep 2019 by Iwona Kowalczyk
Dear Guest, Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton
27 Aug 2019 by Iwona Kowalczyk
Dear Guest, Thank you for taking the time to leave this review. I am sorry to hear that on this occasion the room and the toilet was not clean up to the High standards we strive to achieve.Please accept my full apology.I do hope we wills see you once again in a near future Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton
17 Jun 2019 by Iwona Kowalczyk
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind Regards Iwona kowalczyk Guest Relations Novotel Southampton
Novotel Southampton offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference rooms. A terrace, multilingual staff, and laundry facilities are also featured at the business-friendly Novotel Southampton. For a fee, parking is available. This 4-star Southampton hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Novotel Southampton offers 121 accommodations with minibars and laptop-compatible safes. This accommodation is furnished with sofa beds and desks. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested.
For a fee, guests can enjoy a to-go breakfast daily.
Elements – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, pool and fitness centre access is limited to a maximum of 30 minutes. Reservation is required (subject to availability).
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitiser; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
