"Room OK clean and comfortable. Bar staff very friendly as was reception staff. House keeping could of smiled?.the only thing I have to say is that the ... " More

By a verified traveller on Tue 29 Aug 2017

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Hotel Description

Our customers tell us that they enjoy the spacious rooms at Novotel Southampton. During your stay, you're just a quick walk from Southampton Cruise Terminal. Features include free WiFi in public areas, plus an indoor pool and a restaurant. This 4-star hotel has 121 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and a sofa bed in each room.

  • All rooms offer sofa beds, 24-hour room service and LCD TVs
  • Free WiFi
  • Enjoy international cuisine while dining at Elements
  • Buffet breakfast offered for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a fitness centre and a sauna
  • Guests have good things to say about the accommodation for the spaciousness and overall comfort
  • Within a 15-minute walk of Southampton Cruise Terminal and Mayflower Theatre
  • Pets welcome for a fee

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
£55 per night

Executive Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Novotel Southampton ratings based on 17 verified reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Southampton

Everyone (10) Couples (4) Business (2) Other (1)
4 out of 5
Basic amenities but met requirements for our overnight stay

Posted by on 16 Jun 2019

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Comment from Hotel Management

17 Jun 2019 by Iwona Kowalczyk

Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind Regards Iwona kowalczyk Guest Relations Novotel Southampton

4 out of 5
Nice hotel, great facilities, good location. Would stay here again.

Posted by on 15 Dec 2018

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Comment from Hotel Management

15 Dec 2018 by General Manager

Dear Peachy, Thank you very much for your stay. I am glad to see you happy with your stay and hope to see you once again in a near future. Kind regards, Patrick Le Henaff General Manager

5 out of 5
Contrast to the reviews the pool is great and empty off peak. The breakfast is great... Love the vegetarian sausages. Standard room is OK though. Sofa bed is just bearable but could be better. Recommend staying in at least the next room up if staying with kids. Staff are excellent

Posted by , from London on 31 Oct 2018

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Comment from Hotel Management

1 Nov 2018 by Iwona Kowalczyk

Dear Guest Thank you for your kind comments. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards Iwona Kowalczyk Guest Relations Novotel Southampton

3 out of 5
Nothing special; room was clean enough although several trays of half eaten room service left in the corridoor. Generally good size. Categories on offer were confusing - standard/executive/superior which were all priced the same and seemingly all the same effectively anyway. As with many hotels now, you get slapped with a suprise parking charge (£10) which you should factor into your overnight cost comparisons. Breakfast selection was good but room full of ucontrolled kids

Posted by on 17 Aug 2018

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Comment from Hotel Management

21 Aug 2018 by Iwona Kowalczyk

Dear Guest, Thank you for your stay. I am extremely sorry to see you not satisfied with your visit and I want to present you my apologies. Your comments are important to us. We hope to see you again, Kind Regards, Iwona Kowalczyk Guest Relations Novotel Southampton

2 out of 5

Clean and comfortable but it was so loud.

The room and staff were great. Having to pay for the parking wasn't great but the worst thing by far was the noise. Not only did we have 4 girls in the next room playing music really loud and then returning at 530am arguing about who has the key and that one of them had brought a guy back but there must have been something going on in one of the conference rooms downstairs because the relentless pounding of dance music kept me awake for about 2 hours. Somewhat tarnished a night off from the kids with the wife.

Posted by , from west Sussex on 29 Jan 2018

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Comment from Hotel Management

3 Feb 2018 by General Manager

Dear Tom, Thank you very much for your stay. I am extremely sorry to see that guests behavior from the room next to your was not right. Also noise coming from the conference creates noise issue. Please accept my apologies. Kind regards, Patrick Le Henaff General Manager Novotel Southampton

3 out of 5

Close to the train station and shops

Room OK clean and comfortable. Bar staff very friendly as was reception staff. House keeping could of smiled?.the only thing I have to say is that there was no cash machine in the hotel? I find that strange as its walking distance to all the shop outlets. But enjoyed my stay. Thankyou.

Posted by , from Guernsey on 29 Aug 2017

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Comment from Hotel Management

12 Sep 2017 by Marta

Dear Tracy, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the future. Kind regards, Marta Koman Food and Beverage Manager Novotel Southampton

3 out of 5

Overpriced premier inn level

I think it was overpriced for what it was, I think it was at the same level as the premier inn , the gym is small and the snowing pool is tiny

Posted by on 24 Jun 2017

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Comment from Hotel Management

26 Jun 2017 by General Manager

Dear Guests, Thank you very much for your stay. I am sorry if your stay was not a nice one. Please accept my apologies. Patrick Le Henaff General ,Manager Novotel Southampton

5 out of 5

Excellent location

Great for a relaxing weekend away. Walking distance to the theatre & West Quay & old town. Good leisure facilities and a lovely breakfast. Rooms are spacious. Definitely recommend. Hotel has parking or you can cross the road to the train station. This is the second time we've stayed at this hotel for a theatre break. Had a nice drink from the hotel bar which we took upto our room, fairly reasonable for hotel prices, less than £10 for two drinks.

Posted by , from Dorset on 19 May 2017

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Comment from Hotel Management

22 May 2017 by Marta

Dear Kerri, Thank you very much for your comments. I am so pleased that you choose to revisit us and had an enjoyable time during your stay with us. I will pass your comments on to the team. Again thank you for your kind words and we are looking forward to your next stay with us. Sincerely, Marta Koman Food and Beverage Manager Novotel Southampton

2 out of 5

Dated hotel close to shops and Theatre

I booked a superior room. There is no wardrobe or hanging space. A seperate toilet that didn't flush very well. When people in other rooms bathed or showered the water gurgled loudly in our bathroom. I checked with reception if I was in the right room. Whole room seriously need redecorating. Restaurant is good and staff very polite.

Posted by , from Isle of Wight on 2 May 2017

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Comment from Hotel Management

6 May 2017 by General Manager

Dear Penny, Thank you very much for your stay and your constructive comments. I am sorry about the gurgle noise from the other room. I do hope you can gain back your trust and we will see you again in the future. Patrick Le Henaff General Manager Novotel Southampton

5 out of 5

Overnight stay

Excellent service from Reception staff. Very efficient check in and check out by a very polite, friendly young man. He gave individualised service, referring to my husband and I by name and asking if we had a room preference. He gave us excellent recommendations and guidance for where we could go for an evening meal, booked a taxi for us, giving us the taxi company's number for us to use for our return journey. He even gave us a second taxi number in case the first one was unavailable when we called. Premier rooms very comfortable, lovely bed, immaculately clean, good facilities. Lovely breakfast and excellent service again.

Posted by on 31 Oct 2015

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Property Features

Novotel Southampton offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and a meeting room are available. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference rooms. The business-friendly Novotel Southampton also features multilingual staff, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 4-star Southampton hotel is smoke free.

  • 1 building
  • 121 guestrooms or units
  • 5 levels
  • 5382 sq ft of conference space
  • 500 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Southampton (SOU) (7.4 km / 4.6 mi)
  • Train station: Southampton Central Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Southampton offers 121 forms of accommodation with minibars and laptop-compatible safes. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Electric kettle
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Elements – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: GBP 10.00 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Additional policies and fees may apply when booking more than 7 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 13.95 per person (approximately)
  • Self-parking fee: GBP 10 per night (in/out privileges)
  • Pet fee: GBP 10.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Southampton Hotel
  • Novotel Southampton
  • Novotel Southampton Hotel Southampton
  • Southampton Novotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.