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"Nice sized family rooms. Comfortable beds. However, I had prebooked 2 time slots at the swimming pool a week before the stay which was confirmed, howe ... " More

By a verified traveller on Sun 02 Aug 2020

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Standard Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
£51* Per night/room 27 Apr - 28 Apr

Executive Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they enjoy Novotel Southampton's good location. During your stay, you're just a quick walk from Southampton Cruise Terminal. Free WiFi in public areas, an indoor pool and a restaurant are available. This 4-star hotel has 121 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and a sofa bed in each room.

  • All rooms offer sofa beds, 24-hour room service and LCD TVs
  • Free WiFi
  • Enjoy international cuisine while dining at Elements
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a fitness centre
  • Guests speak favourably about the area's walkability and the proximity to shopping
  • Within a 15-minute walk of Southampton Cruise Terminal and Mayflower Theatre
  • Pets welcome for a fee

Novotel Southampton ratings based on 18 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Southampton

Everyone (14) Couples (1) Family (1)
2 out of 5
On the plus side, the staff were friendly and helpful, the pool was lovely and the location is great for shopping. On the downside, the rooms were boiling hot. While queuing at reception on the second evening, the four sets of people ahead of me were all complaining about their rooms being too hot. Even with a fan it was dreadful. The weather was cool outside so really inexplicable. The “air cooling” system they advertise is pointless and is certainly not air conditioning. The pool was also out of order on day two, which was quite disappointing given that was my main reason for choosing the hotel. Ultimately for me, I need to be able to sleep at a hotel, so the heat of the rooms really outweighed the positives.

Posted by on 16 Aug 2020

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Comment from Hotel Management

19 Aug 2020 by Josue Poeira, Guest Experience Manager

Dear Frank, Thank you for taking the time to give us feedback in regards to your stay at the Novotel Southampton and for your positive remarks about our staff friendliness, location and Leisure centre. We are sorry that your stay did not meet your expectations. We understand you were disappointed with our room temperature and for not being able to use the swimming pool. Please rest assured we will check for a possible malfunction with your room's air cooling system and address your concerns to stop future issues from happening. Regarding the swimming pool, unfortunately, we had no alternative but to place the swimming pool temporarily out of service on that occasion. This was due to an unexpected and punctual problem that could not be predicted. We will discuss your feedback during our usual meetings so that improvements can be made. We hope that we can have the opportunity to restore your faith in the hotel by welcoming you back in the future. I can assure you that we will do our best to give you the great hotel experience so many of our guests have grown so fond of. Kind regards, Josue Poeira Guest Experience Manager Please accept our apologies for the inconvenience caused and rest assured we will discuss your concerns further during our usual team meetings. We hope that we can have the opportunity to restore your faith in the hotel by welcoming you back in the future. I assure you that we will do our best to give you the great hotel experience so many of our guests have grown so fond of. Kind regards, Josue Poeira Guest Experience Manager

3 out of 5
Nice sized family rooms. Comfortable beds. However, I had prebooked 2 time slots at the swimming pool a week before the stay which was confirmed, however when we got there they had no booking for us - disappointing to say the least to say we chose the hotel for the leisure facilities in particular. Reception was helpful, but didnt get both slots nor at the time wanted.

Posted by , from Oldham on 2 Aug 2020

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Comment from Hotel Management

19 Aug 2020 by Josue Poeira, Guest Experience Manager

Dear Melissa, Thank you for taking the time to give us feedback in regards to your stay at the Novotel Southampton. We are sorry that we did not entirely meet your expectations. Please accept our sincerest apologies for your Leisure centre reservations issue and for consequently not being able to use it. Please rest assured we will address the problem with our team to stop future incidents. We hope that we can have the opportunity to welcome you back in the future. Kind regards, Josue Poeira Guest Experience Manager

3 out of 5

Posted by on 17 Mar 2020

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Comment from Hotel Management

18 Mar 2020 by iwona kowalczyk

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

4 out of 5

Posted by on 30 Nov 2019

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Comment from Hotel Management

1 Dec 2019 by Iwona Kowalczyk

Dear Guest Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind regards Iwona Kowalczyk Guest relations Novotel Southampton

2 out of 5

Posted by on 14 Oct 2019

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Comment from Hotel Management

15 Oct 2019 by Iwona Kowalczyk

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

5 out of 5

Posted by on 30 Aug 2019

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Comment from Hotel Management

3 Sep 2019 by Iwona Kowalczyk

Dear Guest, Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

4 out of 5
Small swimming pool but kids loved it, the have a play area with toys and games including an Xbox. Rooms nice but toilet room is separate to bathroom where the hand basin was. Need to pay for parking which is expensive at £10/day for hotel guests. Overall nice stay. Location excellent for New Forest and other surrounding areas, Very close to restaurants

Posted by on 30 Aug 2019

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Comment from Hotel Management

7 Sep 2019 by Iwona Kowalczyk

Dear Guest, Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

1 out of 5
room was dirty. especially the toilet room could have done with a better clean

Posted by on 27 Aug 2019

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Comment from Hotel Management

27 Aug 2019 by Iwona Kowalczyk

Dear Guest, Thank you for taking the time to leave this review. I am sorry to hear that on this occasion the room and the toilet was not clean up to the High standards we strive to achieve.Please accept my full apology.I do hope we wills see you once again in a near future Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

4 out of 5
Basic amenities but met requirements for our overnight stay

Posted by on 16 Jun 2019

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Comment from Hotel Management

17 Jun 2019 by Iwona Kowalczyk

Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind Regards Iwona kowalczyk Guest Relations Novotel Southampton

4 out of 5
Nice hotel, great facilities, good location. Would stay here again.

Posted by on 15 Dec 2018

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Comment from Hotel Management

15 Dec 2018 by General Manager

Dear Peachy, Thank you very much for your stay. I am glad to see you happy with your stay and hope to see you once again in a near future. Kind regards, Patrick Le Henaff General Manager

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Novotel Southampton offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference rooms. The eco-friendly Novotel Southampton also features multilingual staff, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 4-star Southampton hotel is smoke free.

  • 1 building
  • 121 guestrooms or units
  • 5 levels
  • 5382 sq ft of conference space
  • 500 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Heathrow Airport (LHR) (107.7 km / 66.9 mi)
  • Train station: Southampton Central Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Southampton offers 121 forms of accommodation with minibars and laptop-compatible safes. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers. This Southampton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Electric kettle
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily from 6:30 AM to noon.

Elements – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, pool and fitness centre access is limited to a maximum of 30 minutes. Reservation is required (subject to availability).

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 10.00 per pet, per nightService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitiser; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 12.0 per person (approximately)
  • Self-parking fee: GBP 10 per night (in/out privileges)
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Hotel Southampton
  • Novotel Southampton
  • Southampton Novotel
  • Novotel Southampton Hotel Southampton
  • Novotel Southampton Hotel
  • Accor Southampton
  • Novotel Southampton Hotel
  • Novotel Southampton Southampton
  • Novotel Southampton Hotel Southampton

You should know

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.