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3.8 out of 5

"The rooms were well furnished, but spoilt by being extremely hot and the fans available being too underpowered to make any difference and/or too noisy ... " More

By a verified traveller on Tue 16 Jul 2019

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Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£133* Per night/room 10 Aug - 11 Aug

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Pilgrim Inn. During your stay, you'll be close to Southampton Cruise Terminal. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This 4.5-star hotel has 14 rooms. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer flat-screen TVs, room service and coffee makers
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include free newspapers in reception and a terrace
  • Guests have good things to say about the accommodation for the comfy beds and spaciousness
  • 5 minutes by car from New Forest Wildlife Park and 10 minutes from Paultons Family Theme Park - Home of Peppa Pig World
  • Dogs welcome for a fee (restrictions apply)

The Pilgrim Inn ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Pilgrim Inn

Everyone (3) Couples (1) Family (1)
5 out of 5

Posted by on 2 Aug 2019

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3 out of 5
The rooms were well furnished, but spoilt by being extremely hot and the fans available being too underpowered to make any difference and/or too noisy to use. A very noisy road runs right behind the hotel, so having the windows open (essential) resulted in very poor sleep. We had requested a room with a bath, but none are available - instead a quite useless "double shower". A waste of a good sized bathroom!!

Posted by on 16 Jul 2019

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5 out of 5
Excellent location, beautiful rooms with nice touches: complimentary first drinks, homemade biscuits, tea pigs etc very poor cleaning service though, no vacuuming during our stay , bed not made properly and we had to ask for toiletries . However excellent food and drinks ( needs more vegetarian options/ no vegan )and such a beautiful location. Would definitely visit again.

Posted by , from London on 25 Oct 2018

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Comment from Hotel Management

31 Oct 2018 by Chris G

thank you very much for the review and the feedback. we are glad that you enjoyed your overall stay, and will review your points raised. we hope as a team to see you again in the near future!

2 out of 5

Near to the Forest. No scenery from the hotel.

Pros: The accommodation building which is separate from bar/restaurant.
Cons: Dining efficiency. Tables not cleared or wiped. Food not good and absolutely no presentation style. Overpriced and limited menu.
Location: Set in residential area. Close to busy road but very efficient glazing. Ample parking. Easy drive to access the Forest and main roads.
Accommodation unit very good. Bar and restaurant not so good and could benefit from a deep clean.

Posted by , from surrey on 25 Nov 2017

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Comment from Hotel Management

4 Dec 2017 by Chris Garrett

Im sorry to hear your stay was not up to standard, and I hope from our conversations, we have restored your faith enough to come try us again. We really look forward to welcoming you back. Kind Regards Chris Garrett General Manager

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The luxury The Pilgrim Inn also features a terrace, a garden, and complimentary newspapers in the lobby. Self parking is free. This 4.5-star Southampton hotel is smoke free.

  • 14 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Front desk (limited hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Southampton (SOU) (20.4 km / 12.6 mi)
  • Train station: Southampton Ashurst New Forest Station (7.2 km / 4.5 mi)
  • Parking: Free self parking

Room Amenities

The Pilgrim Inn offers 14 forms of accommodation with complimentary bottles of water and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers. This Southampton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom

Food & Drink

On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 9:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 9:30 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 9:30 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.

Pet Policy

  • Pets: GBP 15 per accommodation, per night
  • Only dogs are allowed
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless checkout is available.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 15 per accommodation, per night
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pilgrim Inn House Southampton
  • Pilgrim Inn Southampton
  • Pilgrim Inn
  • Pilgrim Southampton
  • The Pilgrim Inn Hotel
  • The Pilgrim Inn Southampton
  • The Pilgrim Inn Hotel Southampton

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.