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4.3 out of 5

"Staff were friendly and helpful. They had a good rapport with customers " More

By a verified traveller on Sun 04 Aug 2019

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Superior Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Superior Room, Multiple Beds, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Room, 1 Double Bed, Non Smoking (Converts to 2 Twin Beds)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Monterey Hotel, Sure Hotel Collection by Best Western. During your stay, you're just a quick walk from Springfield Stadium. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool. This 3-star hotel has 73 rooms. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer flat-screen TVs, room service (during limited hours) and electric kettles
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine while dining at Gordinis
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the spa tub
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre and a steam room
  • Guests like the bar and restaurant
  • Just a 4-minute walk from Springfield Stadium and 9 minutes on foot from Jersey Arts Centre

The Monterey Hotel, Sure Hotel Collection by Best Western ratings based on 8 verified reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Monterey Hotel, Sure Hotel Collection by Best Western

Everyone (7)
5 out of 5
Staff were friendly and helpful. They had a good rapport with customers

Posted by on 4 Aug 2019

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4 out of 5
Very good, excellent position for walking into centre. Only thing was breakfast is too expensive unless your appetite is enormous. We had breakfast out each day.

Posted by , from Dorset on 13 Oct 2018

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4 out of 5
The Hotel is situated on St. Saviour's Road, bus routes 13 and 23 and about a 15 minute walk from the bus station Stayed in a double room with en suite which was small, clean and suited our needs, good size bed, dressing table, small television, chair and tea and coffee making facility The breakfast buffet is very good, plenty to choose from shame the staff were not very attentive we had to wait for glasses and breakfast bowls on two occasions, every morning we had to find someone to request more toast,tea and coffee, and the toast needs to stay in the toaster longer it was bordering on stale bread, other than that whinge every else was pleasing.

Posted by , from Warwickshire on 19 Apr 2018

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3 out of 5

Nice place to stay .own cap park. Close to bus sto

Nice places to visit. We walked everywhere. Caught bus occasionally.. people very polite stoped to allow you to cross roads. One down side not every road had paths

Posted by , from Gravesend Kent on 1 Oct 2017

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4 out of 5

Very welcoming and friendly hotel

I stayed at this hotel a couple of weeks ago with my elderly mother. The staff were excelent, they always had a warm smile and friendly attitude and could not do enough to for you and would take time to have a chat with you. Although the decor in our room was a little dated the hotel was spotlessly clean everywhere including the indoor and outdoor pools and gym. Although we didn't eat there every evening, when we did the food was good. The hotel is on outskirts of St.Helier wirh approx a 15 mins walk into the centre of town.

Posted by , from West Yorkshire on 26 Sep 2017

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5 out of 5

Birthday break

Pros: location,food clean hotel.., everything first class.. best of all are the staff anything they can do for you is never too much trouble in fact 10/10
Cons: nothing needs changing for us
Location: Hotel 10 mins easy walk to center .plenty of trips to do reception can book for you so you don't have to book in town
Stayed here once before was so impressed came back again for my wife's birthday .. and was not disappointed had a marvelous stay will definately be back again

Posted by , from Manchester uk on 11 Sep 2017

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5 out of 5

Good quality first class service.

Pros: The hotel was very clean in all areas, the staff were very helpful, the food was well cooked.
Cons: I am unable to find anything to complain about, good food helpful staff.
Location: The hotel is about 20min walk from the town centre, very quiet at night if you use a taxi its about 5min drive, plenty to do around the sea front area

Posted by , from uk on 5 Oct 2016

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4 out of 5

Bien situé pour visiter l île

L hôtel est proche de tout... l île est petite mais pleine d histoire Nous adorons se côté « kitch » so british avec de la moquette partout, des cuivres nettoyés tous les jours, cette ambiance au bar de vieux pub anglais, des serveurs en tenu de serveurs, pas habillé comme tout le monde, et très agréable ... L hôtel est bien équipé piscine, jaccuzy, sauna sans supplément avec prêt de serviette! Des menus uniques chaque jour... Seul bemol : l odeur de friture ou de « bouffe » dans la salle de bain et peu de choix sur le buffet au petit déjeuner mais tout y est quand même ...

Posted by , from livry sur seine on 22 Aug 2018

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About the The Monterey Hotel, Sure Hotel Collection by Best Western

Location St Saviours Road, St. Saviour, Jersey JE2 7LA

Renovations + Closures

This property is closed from 30 March 2020 to 12 February 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

The Monterey Hotel, Sure Hotel Collection by Best Western offers its guests an indoor pool, a seasonal outdoor pool, a spa tub, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. A fitness centre, a terrace, and tour or ticket assistance are also featured at the eco-friendly The Monterey Hotel, Sure Hotel Collection by Best Western. Free self parking is available. This 3-star St. Saviour hotel is smoke free.

  • 73 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Jersey (JER) (8.9 km / 5.5 mi)
  • Parking: Free self parking

Room Amenities

The Monterey Hotel, Sure Hotel Collection by Best Western offers 73 forms of accommodation with a hairdryer and free toiletries. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Electric kettle
  • Bathtub or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:00 AM.

Gordinis – This restaurant specialises in local and international cuisine and serves breakfast and dinner.

Late-night fare is available from room service (during limited hours).

Nearby Activities

An indoor pool, a seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a steam room and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Deposit is payable by credit card and is due 7 days prior to check-in. The property will contact guests 7 days prior to arrival to collect payment.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed

Safety features at this property include carbon monoxide detector, a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes carbon monoxide detector, a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities. Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of We're Good To Go (UK) and We Care Clean (Best Western) guidelines.

  • Service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorisation
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Masks are not compulsory at the property
  • Temperature checks are not available to guests
  • Contactless food service / room service is available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Reservation might be required for some facilities on site
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Number of children who can stay for free – 2
  • gap period enforced between guest stays 24 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 14.50 for adults and GBP 7.75 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Monterey Hotel St. Helier
  • Monterey St. Helier
  • Monterey Hotel
  • The Monterey Hotel Sure Hotel Collection by Best Western
  • The Monterey Hotel, Sure Hotel Collection by Best Western Hotel

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 7:30 AM to 9:00 PM

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.