- Liked: Cleanliness, amenities, property conditions & facilities
Staff at breakfast was excellent whereas the evening crew was not. However, Fiona, in management, first cared about our concerns and then took care of us. She is excellent.
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This smoke-free hotel features a full-service spa, a restaurant and an indoor pool. Free full breakfast and free WiFi in public areas are also provided. Other amenities include a fitness centre, a bar/lounge and valet parking. All 46 rooms provide complimentary wireless Internet access, 24-hour room service and flat-screen TVs. Guests will also find coffee/tea makers, hairdryers and showers.
On arrival subjected to a series of questions and uncomfortable statement of banning you from the pool between 3-5pm because there are children: we were yet to see any literature to this restriction. The standard double room was tiny (310) to the extent difficulty getting around the bed and wardrobe. complimentary drinks were old, sedimented and chipped decanter. The bed and pillows had no protectors and were covered in stains. Breakfast restaurant has stunning views, however the staff were loud and one member of staff was being berated by another in front of guests. The cooked breakfast was cold every day, despite asking for it to taken back Several times. It looked like it was cooked early in the morning and by the time you got to breakfast, dried out and cold. Tough cold bacon, cold beans, eggs benedict stay clear of as the chef has no idea had to make this. The view from the room looked out on to guttering (View) and a main road (noise). Over the course of 5 days not once we did we have fresh linen. There were other guests complaining so it seems this whole hotel is like Faulty Towers. not a four star hotel but more like a 2-3 star bed and breakfast. Not worth the price tag.