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Tregenna Castle Resort

3-star property
Tregenna Castle Estate, St Ives, England 020 3788 4841
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3.8 out of 5
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See all 10 Ebookers Reviews

"Plus point - very good for facilities like spa and golf. Minus point - Room maintenance (Rm 53) I feel is not good enough for a top hotel. 1. Bath ... " More

By a verified traveller on Mon 09 Sep 2019

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Hotel Description

Our customers tell us that they can't get enough of the pool at Tregenna Castle Resort. During your stay, you'll be within walking distance of Porthminster Beach. Features include free self-parking, plus 2 bars and a golf course. Enjoy your stay with amenities like cable TV channels and a coffee maker in each room.

  • All rooms offer cable TV, room service (during limited hours) and coffee/tea makers
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/café
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Treat yourself to manicures and pedicures, massages or reflexology at Castle Beauty
  • Amenities include free newspapers in reception, a front-desk safe and a meeting room
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a fitness centre
  • Guests have great things to say about the pool and the location
  • 6 minutes by car from St Ives Harbour and 13 minutes from Porthminster Beach

Superior Double Room, 1 Double Bed, Sea View

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed with Sofa bed

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Exclusive Apartment, 2 Bedrooms, Balcony, Partial Sea View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Exclusive Apartment, 2 Bedrooms, Patio, Garden Area

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Apartment, 1 Bedroom

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Deluxe Apartment

Bed Count 1 Double Bed Maximum Occupancy 6 Max

Tregenna Castle Resort ratings based on 10 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Tregenna Castle Resort

Everyone (8) Couples (1) Family (1)
4 out of 5
Plus point - very good for facilities like spa and golf. Minus point - Room maintenance (Rm 53) I feel is not good enough for a top hotel. 1. Bath near plug hole is going rusty. 2. The seal for the bath glass door has worn allowing water to escape under it. 3. The sink tapes are loose and the cold tap runs slowly. 4. Toilet roll holder is loose. 5. The bedroom cupboard doors do not close properly.

Posted by on 9 Sep 2019

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3 out of 5
Our sea view room was very disappointing for the price. Our room was small and not like any of the advertised rooms. The small window had the curtain jammed half way across the window, We were there on a special offer living social for 2 nights with a standard room with no outside window so when we paid for an additional 2 nights in a better standard room with a sea view, the room was no nicer or bigger, we just had half a view until I asked them to fix it the curtain. I stayed at this hotel about 3 years ago for a wedding and we had a lovely room.

Posted by on 23 Oct 2018

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5 out of 5
Great view from room. Lovely walk through gardens to town.

Posted by on 6 May 2018

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Comment from Hotel Management

28 Jun 2018 by Paul

Thank you for your kind review, we hope to welcome you back to Tregenna soon. Have a lovely Summer!

4 out of 5

Beautiful location, stunning grounds.

Stunning location, lovely food. The staff were friendly and accommodating. The only criticism we had was that our hotel room was far too hot, even with the radiator turned off. You could only open the window a small amount so we barely had any ventilation. However, the staff were great and provided us with a fan on request.

Posted by on 13 Apr 2018

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Comment from Hotel Management

17 Apr 2018 by Paul

Hi, Thank you for your kind feedback. It's certainly great to hear that the staff were good. Please accept our apologies regarding the temperature of your room. We have tried to provide a balance over a period of both cold and warm weather. We hope that we can welcome you back to Tregenna soon. Regards Paul

3 out of 5

Nice hotel, but not the best I've seen

Pros: Personnel, gardens, haven't used the swimming pool, but it looks nice.
Cons: Room cleaning and mattress
Location: Walk around St. Ives, taste pasties and have dinner at the Mermaid restaurant in Fish Street.
I spent in Tregenna two nights. The hotel is really nice and personnel is really really kind and helpful. You can also have nice walks in the gardens. But in my room the bathroom was not cleaned, just the towels have been probably changed and the mattress is not comfortable, even if I realise this could be a subjective comment. Again, is not a disaster, but in my opinion needs improvements.

Posted by on 11 Apr 2018

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Comment from Hotel Management

19 Apr 2018 by Paul

Hi, Thank you for your feedback. Please accept our apologies that your room was not serviced during your stay. This is something that should have happened and we will make sure that this doesn't happen again. Would it be possible for you to provide your details so that we can investigate further? We hope that we can welcome you back to Tregenna soon. Regards Paul

4 out of 5

Great location with stunning sea views

Pros: We had a great stay as we enjoyed the views and the grounds, but disappointed with the hotel itself for the reasons above.
Cons: it needs a comfortable /quiet lounge and a larger dining room for the evenings.
Location: Fantastic!
The location, facilities and grounds make up for the lack of comfort in the hotel. The restaurant in the evening is very busy as it is too small for a hotel of this size. Menu is ok but less than I would expect form a 4 star hotel. The bar was poorly stocked as they had run out of some spirits. It lacks a comfortable lounge to have a pre dinner drink in, it uses the main entrance hall which is very busy.

Posted by , from Devon on 18 Aug 2017

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5 out of 5

Amazing!

Pros: Everything!
Location: Location is great and it's about 20 min stroll down into St Ives centre with some great views on the way. Stroll around Tate & Barbara Hepworth House.
Fantastic stay at Treganna Resort in one of the apartments which came with breakfast. Staff are out of this world and will do anything to make sure your stay is perfect. I will be coming back in the summer!

Posted by on 18 Apr 2017

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Comment from Hotel Management

7 May 2017 by .

Thank you for your great hotel review. We are delighted you had a fantastic stay in your apartment which had breakfast included and that our location was great. We are thrilled you will definitely return to visit us again.

4 out of 5

Good hotel walkable to st ives

Hotel was clean and tidy staff very helpful grounds including golf course very well presented indoor pool was warm

Posted by , from not applicable on 13 Dec 2016

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Comment from Hotel Management

22 Dec 2016 by Hospitality Manager

Thank you for your kind comments regarding our clean resort and very helpful staff.

3 out of 5

Nice hotel with good facilities

Location: Levant Mine was fascinating. Tate was closed. Take a proper set of waterproofs!
Apart from the fact the hotel is at the top of the hill above St Ives town, (not mentioned in the blurb but we should have guessed since castles are usually on hills), we had a pleasant stay. The staff were excellent. The room was OK although the shower was exciting and my wife did not find the bed comfortable. I do wonder if the people who plan and construct hotel rooms ever stay for a night in their own designs to see what does not work properly. Buffet breakfast was OK but neither the plates nor the food were hot. Price was average.

Posted by on 30 Oct 2016

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Comment from Hotel Management

8 Nov 2016 by Hospitality Manager

We are pleased you enjoyed a pleasant stay and that you found our staff to be excellent. Our hotel is 242 years old and I am convinced the designers are no longer able to stay to consider what it is like for our guests.

3 out of 5

Aussen top, innen enttäuschend

Tolle Lage, schönes Gebäude, Ruhe, viel Platz, gratis PP, nette Receptionisten, Fussweg ins Städtchen In die Jahre gekommen, überall Mängel sichtbar, Frühstück: keine frischen Croissants, Innenleben enttäuschend

Posted by , from Schweiz on 2 May 2018

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Comment from Hotel Management

30 Jun 2018 by Paul

Danke für Ihre freundliche Bewertung. Wir haben ein fortlaufendes Programm von Arbeiten, um das Eigentum zu aktualisieren, das hoffentlich das Problem des Müdigkeitsgefühls anspricht. Entschuldigung für den Mangel an frischen Croissants, wurde dies mit dem Personal zu der Zeit angesprochen? In diesem Sinne hoffen wir, Sie bald wieder in Tregenna begrüßen zu dürfen. Schönen Sommer!

About the Tregenna Castle Resort

Location Tregenna Castle Estate, St Ives, England TR26 2DE

Property Features

Tregenna Castle Resort offers its guests a golf course, outdoor tennis courts, and a fitness centre. There's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. A kids' pool, a seasonal outdoor pool, and spa services are also featured at Tregenna Castle Resort. Self parking is free. This 3-star St Ives resort is smoke free.

  • 2 bars or lounges
  • Coffee shop
  • 1 conference room
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts -2
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: St Ives Station (1.6 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Guest accommodation at Tregenna Castle Resort offers a safe and coffee/tea makers. Televisions come with cable channels.

  • In-room dining (limited hours)
  • Cable channels
  • Coffee maker
  • Hairdryer available
  • Safe
  • Toiletries (free)
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10 AM.

On-site venue – This restaurant only serves breakfast.

On-site venue No. 2 – This restaurant only serves dinner.

On-site venue No. 3 – This bar only serves lunch.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Racquetball/squash on site

Spa Services

  • Hot stone massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 12.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tregenna Castle Estate
  • Tregenna Castle Estate Hotel
  • Tregenna Castle Estate Hotel St Ives
  • Tregenna Castle Estate St Ives
  • Tregenna Estate
  • Tregenna Castle Hotel St Ives
  • Tregenna Castle Hotel
  • Tregenna Castle St Ives
  • Tregenna Castle
  • Tregenna Castle Resort St Ives
  • Tregenna Castle Resort
  • Tregenna Castle Resort St Ives, Cornwall
  • Tregenna Castle Resort Resort
  • Tregenna Castle Resort St Ives
  • Tregenna Castle Resort Resort St Ives

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.