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"Given the Covid situation this hotel was excellent. The bedrooms are a little tired but apart from that there’s no issues " More

By a verified traveller on Fri 11 Sep 2020

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Superior Double Room, 1 Double Bed, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Exclusive Apartment, 2 Bedrooms, Balcony, Partial Sea View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Exclusive Apartment, 2 Bedrooms, Patio, Garden Area

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Apartment

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Design Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the pool at Tregenna Castle Resort. During your stay, you'll be within walking distance of Porthminster Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 bars. This 3-star resort has 81 rooms. Enjoy your stay with amenities like free WiFi and cable TV channels in each room.

  • All rooms offer cable TV, room service and coffee makers
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a coffee shop and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Treat yourself to reflexology, massages or facials at Castle Beauty
  • Amenities include free newspapers in reception, a front-desk safe and a meeting room
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a fitness centre
  • Guests have great things to say about the pool and the size of the guestrooms
  • 11 minutes by foot from Porthminster Beach and a 3-minute drive from St Ives Harbour

Tregenna Castle Resort ratings based on 11 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Tregenna Castle Resort

Everyone (8) Couples (2) Family (1)
4 out of 5
Given the Covid situation this hotel was excellent. The bedrooms are a little tired but apart from that there’s no issues

Posted by on 11 Sep 2020

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Comment from Hotel Management

22 Oct 2020 by Reception

Thank you for your rating, we hope you enjoyed your stay and look forward to welcoming you back in the future.

4 out of 5
Plus point - very good for facilities like spa and golf. Minus point - Room maintenance (Rm 53) I feel is not good enough for a top hotel. 1. Bath near plug hole is going rusty. 2. The seal for the bath glass door has worn allowing water to escape under it. 3. The sink tapes are loose and the cold tap runs slowly. 4. Toilet roll holder is loose. 5. The bedroom cupboard doors do not close properly.

Posted by on 9 Sep 2019

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3 out of 5
Our sea view room was very disappointing for the price. Our room was small and not like any of the advertised rooms. The small window had the curtain jammed half way across the window, We were there on a special offer living social for 2 nights with a standard room with no outside window so when we paid for an additional 2 nights in a better standard room with a sea view, the room was no nicer or bigger, we just had half a view until I asked them to fix it the curtain. I stayed at this hotel about 3 years ago for a wedding and we had a lovely room.

Posted by on 23 Oct 2018

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5 out of 5
Great view from room. Lovely walk through gardens to town.

Posted by on 6 May 2018

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Comment from Hotel Management

28 Jun 2018 by Paul

Thank you for your kind review, we hope to welcome you back to Tregenna soon. Have a lovely Summer!

4 out of 5

Beautiful location, stunning grounds.

Stunning location, lovely food. The staff were friendly and accommodating. The only criticism we had was that our hotel room was far too hot, even with the radiator turned off. You could only open the window a small amount so we barely had any ventilation. However, the staff were great and provided us with a fan on request.

Posted by on 13 Apr 2018

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Comment from Hotel Management

17 Apr 2018 by Paul

Hi, Thank you for your kind feedback. It's certainly great to hear that the staff were good. Please accept our apologies regarding the temperature of your room. We have tried to provide a balance over a period of both cold and warm weather. We hope that we can welcome you back to Tregenna soon. Regards Paul

3 out of 5

Nice hotel, but not the best I've seen

Pros: Personnel, gardens, haven't used the swimming pool, but it looks nice.
Cons: Room cleaning and mattress
Location: Walk around St. Ives, taste pasties and have dinner at the Mermaid restaurant in Fish Street.
I spent in Tregenna two nights. The hotel is really nice and personnel is really really kind and helpful. You can also have nice walks in the gardens. But in my room the bathroom was not cleaned, just the towels have been probably changed and the mattress is not comfortable, even if I realise this could be a subjective comment. Again, is not a disaster, but in my opinion needs improvements.

Posted by on 11 Apr 2018

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Comment from Hotel Management

19 Apr 2018 by Paul

Hi, Thank you for your feedback. Please accept our apologies that your room was not serviced during your stay. This is something that should have happened and we will make sure that this doesn't happen again. Would it be possible for you to provide your details so that we can investigate further? We hope that we can welcome you back to Tregenna soon. Regards Paul

4 out of 5

Great location with stunning sea views

Pros: We had a great stay as we enjoyed the views and the grounds, but disappointed with the hotel itself for the reasons above.
Cons: it needs a comfortable /quiet lounge and a larger dining room for the evenings.
Location: Fantastic!
The location, facilities and grounds make up for the lack of comfort in the hotel. The restaurant in the evening is very busy as it is too small for a hotel of this size. Menu is ok but less than I would expect form a 4 star hotel. The bar was poorly stocked as they had run out of some spirits. It lacks a comfortable lounge to have a pre dinner drink in, it uses the main entrance hall which is very busy.

Posted by , from Devon on 18 Aug 2017

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5 out of 5

Amazing!

Pros: Everything!
Location: Location is great and it's about 20 min stroll down into St Ives centre with some great views on the way. Stroll around Tate & Barbara Hepworth House.
Fantastic stay at Treganna Resort in one of the apartments which came with breakfast. Staff are out of this world and will do anything to make sure your stay is perfect. I will be coming back in the summer!

Posted by on 18 Apr 2017

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Comment from Hotel Management

7 May 2017 by .

Thank you for your great hotel review. We are delighted you had a fantastic stay in your apartment which had breakfast included and that our location was great. We are thrilled you will definitely return to visit us again.

4 out of 5

Good hotel walkable to st ives

Hotel was clean and tidy staff very helpful grounds including golf course very well presented indoor pool was warm

Posted by , from not applicable on 13 Dec 2016

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Comment from Hotel Management

22 Dec 2016 by Hospitality Manager

Thank you for your kind comments regarding our clean resort and very helpful staff.

3 out of 5

Nice hotel with good facilities

Location: Levant Mine was fascinating. Tate was closed. Take a proper set of waterproofs!
Apart from the fact the hotel is at the top of the hill above St Ives town, (not mentioned in the blurb but we should have guessed since castles are usually on hills), we had a pleasant stay. The staff were excellent. The room was OK although the shower was exciting and my wife did not find the bed comfortable. I do wonder if the people who plan and construct hotel rooms ever stay for a night in their own designs to see what does not work properly. Buffet breakfast was OK but neither the plates nor the food were hot. Price was average.

Posted by on 30 Oct 2016

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Comment from Hotel Management

8 Nov 2016 by Hospitality Manager

We are pleased you enjoyed a pleasant stay and that you found our staff to be excellent. Our hotel is 242 years old and I am convinced the designers are no longer able to stay to consider what it is like for our guests.

Renovations + Closures

The property is closed between 04 January and 16 May.

Property Features

Tregenna Castle Resort offers its guests a full-service spa, a golf course, and outdoor tennis courts. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. An indoor pool, a kids' pool, and a seasonal outdoor pool are also featured at the eco-friendly Tregenna Castle Resort. Self parking is free. This 3-star St Ives resort is smoke free.

  • 81 guestrooms or units
  • 2 bars or lounges
  • Dining venue
  • Coffee shop
  • Deli
  • 1 conference room
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: St Ives Station (1.6 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Tregenna Castle Resort offers 81 forms of accommodation with a safe and coffee/tea makers. Cable televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries. This St Ives resort provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer available
  • Safe
  • Toiletries (free)
  • Desk
  • Sound-insulated rooms
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10 AM.

On-site venue – This restaurant only serves breakfast.

On-site venue No. 2 – This restaurant only serves dinner.

On-site venue No. 3 – This bar only serves lunch.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Racquetball/squash on site

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Castle Beauty. Services include hot stone massages, facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Hot stone massage
  • Minimum age to access spa is 16
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 12.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tregenna Castle Estate
  • Tregenna Castle Estate Hotel
  • Tregenna Castle Estate Hotel St Ives
  • Tregenna Castle Estate St Ives
  • Tregenna Estate
  • Tregenna Castle Hotel St Ives
  • Tregenna Castle Hotel
  • Tregenna Castle St Ives
  • Tregenna Castle
  • Tregenna Castle Resort St Ives
  • Tregenna Castle Resort
  • Tregenna Castle Resort St Ives, Cornwall
  • Tregenna Castle Resort Resort
  • Tregenna Castle Resort St Ives
  • Tregenna Castle Resort Resort St Ives

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.