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"Given the Covid situation this hotel was excellent. The bedrooms are a little tired but apart from that there’s no issues " More
22 Oct 2020 by Reception
Thank you for your rating, we hope you enjoyed your stay and look forward to welcoming you back in the future.
28 Jun 2018 by Paul
Thank you for your kind review, we hope to welcome you back to Tregenna soon. Have a lovely Summer!
17 Apr 2018 by Paul
Hi, Thank you for your kind feedback. It's certainly great to hear that the staff were good. Please accept our apologies regarding the temperature of your room. We have tried to provide a balance over a period of both cold and warm weather. We hope that we can welcome you back to Tregenna soon. Regards Paul
19 Apr 2018 by Paul
Hi, Thank you for your feedback. Please accept our apologies that your room was not serviced during your stay. This is something that should have happened and we will make sure that this doesn't happen again. Would it be possible for you to provide your details so that we can investigate further? We hope that we can welcome you back to Tregenna soon. Regards Paul
7 May 2017 by .
Thank you for your great hotel review. We are delighted you had a fantastic stay in your apartment which had breakfast included and that our location was great. We are thrilled you will definitely return to visit us again.
22 Dec 2016 by Hospitality Manager
Thank you for your kind comments regarding our clean resort and very helpful staff.
8 Nov 2016 by Hospitality Manager
We are pleased you enjoyed a pleasant stay and that you found our staff to be excellent. Our hotel is 242 years old and I am convinced the designers are no longer able to stay to consider what it is like for our guests.
The following facilities are closed seasonally each year. They will be closed from 15 September to 27 May:
Tregenna Castle Resort offers its guests a golf course, outdoor tennis courts, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A kids' pool, a seasonal outdoor pool, and a fitness centre are also featured at the eco-friendly Tregenna Castle Resort. Self parking is free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Tregenna Castle Resort offers 100 accommodations with a safe and a hairdryer. Flat-screen televisions are featured in guestrooms. This St Ives hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10 AM.
Trelawney – This restaurant only serves breakfast.
The Brasserie – This brasserie specialises in British cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Lounge Bar – This bar only serves lunch. Open daily.
Room service (during limited hours) is available.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
