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"Given the Covid situation this hotel was excellent. The bedrooms are a little tired but apart from that there’s no issues " More

By a verified traveller on Fri 11 Sep 2020

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Classic Double or Twin Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£64* Per night/room 25 Apr - 26 Apr

Club Room, 2 Bedrooms, 2 Bathrooms, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 Bedroom, Courtyard View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Exclusive Apartment, 2 Bedrooms, Balcony, Partial Sea View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Exclusive Apartment, 2 Bedrooms, Patio, Garden Area

Bed Count 1 King Bed Maximum Occupancy 4 Max

Gallery Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Tregenna Castle Resort. During your stay, you'll be within walking distance of Carbis Bay Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.

  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy British cuisine with ocean views at Godrevy View, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Treat yourself to aromatherapy, facials or reflexology at Castle Beauty
  • Amenities include a front desk safe, meeting rooms and conference space
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a gym
  • Guests have great things to say about the helpful staff and the location
  • 9 minutes by car from Carbis Bay Beach and 15 minutes from St. Michael's Mount

Tregenna Castle Resort ratings based on 11 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Tregenna Castle Resort

Everyone (8) Couples (2) Family (1)
4 out of 5
Given the Covid situation this hotel was excellent. The bedrooms are a little tired but apart from that there’s no issues

Posted by on 11 Sep 2020

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Comment from Hotel Management

22 Oct 2020 by Reception

Thank you for your rating, we hope you enjoyed your stay and look forward to welcoming you back in the future.

4 out of 5
Plus point - very good for facilities like spa and golf. Minus point - Room maintenance (Rm 53) I feel is not good enough for a top hotel. 1. Bath near plug hole is going rusty. 2. The seal for the bath glass door has worn allowing water to escape under it. 3. The sink tapes are loose and the cold tap runs slowly. 4. Toilet roll holder is loose. 5. The bedroom cupboard doors do not close properly.

Posted by on 9 Sep 2019

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3 out of 5
Our sea view room was very disappointing for the price. Our room was small and not like any of the advertised rooms. The small window had the curtain jammed half way across the window, We were there on a special offer living social for 2 nights with a standard room with no outside window so when we paid for an additional 2 nights in a better standard room with a sea view, the room was no nicer or bigger, we just had half a view until I asked them to fix it the curtain. I stayed at this hotel about 3 years ago for a wedding and we had a lovely room.

Posted by on 23 Oct 2018

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5 out of 5
Great view from room. Lovely walk through gardens to town.

Posted by on 6 May 2018

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Comment from Hotel Management

28 Jun 2018 by Paul

Thank you for your kind review, we hope to welcome you back to Tregenna soon. Have a lovely Summer!

4 out of 5

Beautiful location, stunning grounds.

Stunning location, lovely food. The staff were friendly and accommodating. The only criticism we had was that our hotel room was far too hot, even with the radiator turned off. You could only open the window a small amount so we barely had any ventilation. However, the staff were great and provided us with a fan on request.

Posted by on 13 Apr 2018

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Comment from Hotel Management

17 Apr 2018 by Paul

Hi, Thank you for your kind feedback. It's certainly great to hear that the staff were good. Please accept our apologies regarding the temperature of your room. We have tried to provide a balance over a period of both cold and warm weather. We hope that we can welcome you back to Tregenna soon. Regards Paul

3 out of 5

Nice hotel, but not the best I've seen

Pros: Personnel, gardens, haven't used the swimming pool, but it looks nice.
Cons: Room cleaning and mattress
Location: Walk around St. Ives, taste pasties and have dinner at the Mermaid restaurant in Fish Street.
I spent in Tregenna two nights. The hotel is really nice and personnel is really really kind and helpful. You can also have nice walks in the gardens. But in my room the bathroom was not cleaned, just the towels have been probably changed and the mattress is not comfortable, even if I realise this could be a subjective comment. Again, is not a disaster, but in my opinion needs improvements.

Posted by on 11 Apr 2018

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Comment from Hotel Management

19 Apr 2018 by Paul

Hi, Thank you for your feedback. Please accept our apologies that your room was not serviced during your stay. This is something that should have happened and we will make sure that this doesn't happen again. Would it be possible for you to provide your details so that we can investigate further? We hope that we can welcome you back to Tregenna soon. Regards Paul

4 out of 5

Great location with stunning sea views

Pros: We had a great stay as we enjoyed the views and the grounds, but disappointed with the hotel itself for the reasons above.
Cons: it needs a comfortable /quiet lounge and a larger dining room for the evenings.
Location: Fantastic!
The location, facilities and grounds make up for the lack of comfort in the hotel. The restaurant in the evening is very busy as it is too small for a hotel of this size. Menu is ok but less than I would expect form a 4 star hotel. The bar was poorly stocked as they had run out of some spirits. It lacks a comfortable lounge to have a pre dinner drink in, it uses the main entrance hall which is very busy.

Posted by , from Devon on 18 Aug 2017

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5 out of 5

Amazing!

Pros: Everything!
Location: Location is great and it's about 20 min stroll down into St Ives centre with some great views on the way. Stroll around Tate & Barbara Hepworth House.
Fantastic stay at Treganna Resort in one of the apartments which came with breakfast. Staff are out of this world and will do anything to make sure your stay is perfect. I will be coming back in the summer!

Posted by on 18 Apr 2017

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Comment from Hotel Management

7 May 2017 by .

Thank you for your great hotel review. We are delighted you had a fantastic stay in your apartment which had breakfast included and that our location was great. We are thrilled you will definitely return to visit us again.

4 out of 5

Good hotel walkable to st ives

Hotel was clean and tidy staff very helpful grounds including golf course very well presented indoor pool was warm

Posted by , from not applicable on 13 Dec 2016

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Comment from Hotel Management

22 Dec 2016 by Hospitality Manager

Thank you for your kind comments regarding our clean resort and very helpful staff.

3 out of 5

Nice hotel with good facilities

Location: Levant Mine was fascinating. Tate was closed. Take a proper set of waterproofs!
Apart from the fact the hotel is at the top of the hill above St Ives town, (not mentioned in the blurb but we should have guessed since castles are usually on hills), we had a pleasant stay. The staff were excellent. The room was OK although the shower was exciting and my wife did not find the bed comfortable. I do wonder if the people who plan and construct hotel rooms ever stay for a night in their own designs to see what does not work properly. Buffet breakfast was OK but neither the plates nor the food were hot. Price was average.

Posted by on 30 Oct 2016

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Comment from Hotel Management

8 Nov 2016 by Hospitality Manager

We are pleased you enjoyed a pleasant stay and that you found our staff to be excellent. Our hotel is 242 years old and I am convinced the designers are no longer able to stay to consider what it is like for our guests.

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 15 September to 27 May:

  • One of the swimming pools

The following facilities are closed on Sunday and Monday:

  • Full-service spa

Property Features

Tregenna Castle Resort offers its guests a golf course, outdoor tennis courts, and an indoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 2906 square feet (270 square metres) and includes conference space. A kids' pool, a seasonal outdoor pool, and a fitness centre are also featured at the eco-certified Tregenna Castle Resort. Self parking is free. Smoking is allowed in designated areas at this 3-star St Ives hotel.

  • 103 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 2906 sq ft of conference space
  • 270 sq. m of conference space
  • Built in 1774
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Coffee shop

Family Friendly Amenities

  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Kitchenette
  • Snack bar/deli
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: St Ives Station (1.9 km / 1.2 mi)
  • Parking: Free self parking

Room Amenities

Tregenna Castle Resort offers 103 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. This individually decorated and furnished accommodation includes desks. 32-inch flat-screen televisions come with digital channels. Bathrooms include a shower and complimentary toiletries. This St Ives hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided once per stay.

  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (once per stay)
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Heating
  • Portable fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10 AM.

Godrevy View – Overlooking the ocean, this restaurant specialises in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Olives – Overlooking the ocean, this brasserie specialises in British cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Nearby Activities

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Number of treatment rooms 2
  • Couples treatment rooms
  • Reflexology
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Noise-free rooms not guaranteed
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Guest will receive an email before arrival 72 hours
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • No cots (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 16.50 for adults and from GBP 8.25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tregenna Castle Estate
  • Tregenna Castle Estate Hotel
  • Tregenna Castle Estate Hotel St Ives
  • Tregenna Castle Estate St Ives
  • Tregenna Estate
  • Tregenna Castle Hotel St Ives
  • Tregenna Castle Hotel
  • Tregenna Castle St Ives
  • Tregenna Castle
  • Tregenna Castle Resort St Ives
  • Tregenna Castle Resort
  • Tregenna Castle Resort St Ives, Cornwall
  • Tregenna Castle Resort Hotel
  • Tregenna Castle Resort St Ives
  • Tregenna Castle Resort Hotel St Ives

You should know

  • The seasonal pool will open on 25 May and close on 16 September.
  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.