- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always a lovely place but service can be off
We stayed in a suite in Cove Villas, a quiet lovely room with a nice patio and sea view. Blue Waters has always been my favorite on the north of the island, even the service could be not as good as expected given the cost and the reputation. This time our villas manager promised a few items and NEVER delivered, nor got back to us that she could not provide them. She simply disappeared after her first introduction upon our arrival, never to return. We did not bothered to call a second time after nobody seemed to know what we were talking about on the first follow-up call. We drove to buy the items ourselves, they were items usually offered in 4/5 star hotels. The day we were checking out, the manager of there hotel was very accommodating, shame that I had some matters to attend and was not able to meet her in person. The rest of the staff in the hotel can either be warm and hospitable the good old West Indian way or the opposite, cold and grumpy.