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"Clean modern hotel .Great breakfast,Friendly and efficient staff " More

By a verified traveller on Wed 18 Dec 2019

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Hotel Description

The clean rooms at Hotel Santana get good marks from our customers. During your stay, you're just a quick walk from Bugibba Beach. Free WiFi in public areas, free self-parking and a full-service spa are available. Built in 1996, this 4-star hotel has 252 rooms over 7 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with flat-screen TVs, room service and electric kettles
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at The Moire, a buffet restaurant that serves Mediterranean cuisine
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with facials, hot stone massages or body treatments at Indigo Wellness Centre
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a fitness centre and a sauna
  • Guests speak favourably about the clean guestrooms and the pool
  • 0.5 mi (0.8 km) from Bugibba Square and 5.7 mi (9.1 km) from Golden Sands Beach

Hotel Santana ratings based on 21 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Santana

Everyone (10) Couples (7) Family (2) Friends (1)
5 out of 5
Clean modern hotel .Great breakfast,Friendly and efficient staff

Posted by , from Ringwood on 18 Dec 2019

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4 out of 5

Nice hotel close to bus station

I arrived at Santana . hotel very nice including my room. Only downside only a couple of uk TV channels. Breakfast excellent . evening meal out of 6 nights i paid for 1or 2 average but on the whole excellent. If/ when i come back to Malta if Santana available at a good deal i will definitely choose. I bought a 7 day bus pass. If you use the bus map you can get anywhere around the island including Gozo. I came January and maybe peak months the bus system would be at higher demand than capacity.

Posted by , from Broxbourne Herts on 22 Jan 2018

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2 out of 5

central hotel, good position

Pros: Staff
Cons: Management
Location: Central with many cafes, bars and 'Hop on hop off' touring buses, great for discovering the island
This hotel has deteriorated greatly due to management apathy, not available in public rooms, constantly outside smoking. Staff exceptionally good, polite and hard working, Restaurant dreadful cattle market, with 'cooked food' inedible, no management control or tasting. Food and plates cold, disgusting and all so unnecessary

Posted by , from England on 4 Nov 2017

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3 out of 5

Nice hotel convenient for bus station

A nice hotel,breakfasts very good -excellent choice.A few niggles that were sorted out

Posted by , from lincoln on 7 Oct 2017

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4 out of 5

Ideally located hotel with friendly helpful staff

Pros: Facilities and location
Enjoyed my stay at Santana and was impressed with the cleanliness & service throughout the hotel. The staff were polite & extremely helpful. Will certainly book again in the future.

Posted by , from London on 25 Aug 2016

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5 out of 5

Fabulous stay

Well done to the santana hotel. We stayed here last week and they could not have done more for us. We arrived in the early hours of the morning and were told that the superior room we had booked was not available due to an error. They gave us an all inclusive stay instead of the b+b basis that we had booked. The room that we were given was perfect - working air conditioning ,working wifi, balcony etc. Room was cleaned every day and towels replaced. I had an issue with my mobile phone while i was there and the staff at reception were brilliant. The bar staff were brilliant as well and so friendly. Well done hotel santana- you really made our holiday most enjoyable.

Posted by on 24 Sep 2015

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4 out of 5

Wonderful time

This is our second time to stay with the Santana Hotel and it didn't disappoint. The staff are very friendly and helpful. The rooms are cleaned every day. We stayed on a B&B basis the breakfast is buffet style. The outdoor pool is located on the roof of the hotel and has steps up to it. There is also an indoor pool, jacuzzi and sauna. There was regular entertainment in the bar at night. The hotel is located less than 5 min walk from the bus terminus and 10 min walk from the sea. There are ample restaurants in the vicinity to choose from.

Posted by on 11 Jun 2015

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1 out of 5
Ils ont fermé l’hôtel annulons ma réservation et Juan qu’à maintenant personne me répond pour le remboursement du payement!!!

Posted by on 22 Mar 2020

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Comment from Hotel Management

4 May 2020 by Hotel Santana

Good morning, The hotel did not charge for this reservation. Any refunds should be made through Expedia as they hold any monies you paid. Kind regards Reservations Team/Hotel Santana

4 out of 5
Es ist ok groß dadurch etwas unpersönliche. Die Türen knallten extrem laut zu.

Posted by on 14 Sep 2019

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4 out of 5

Posted by on 6 Aug 2019

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Property Features

Hotel Santana offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. A kids' pool, a seasonal outdoor pool, and a fitness centre are also featured at the eco-friendly Hotel Santana. Self parking is free. This 4-star St. Paul's Bay hotel is smoke free.

  • 1 building
  • 252 guestrooms or units
  • 7 levels
  • Built in 1996
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Library
  • Garden
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free parking nearby


  • Airport: Luqa (MLA-Malta Intl.) (21 km / 13.1 mi)
  • Parking: Free self parking

Room Amenities

Hotel Santana offers 252 forms of air-conditioned accommodation with a safe and a hairdryer. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower and complimentary toiletries. This St. Paul's Bay hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

The Moire – This buffet restaurant specialises in Mediterranean cuisine and serves breakfast and dinner.

Castagna – This coffee shop serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.

Room service is available.

Nearby Activities

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Windsurfing nearby
  • Boat tours nearby
  • Snorkelling nearby
  • Scuba diving nearby

Spa Services

Indigo Wellness Centre has 1 treatment room. Services include hot stone massages, Swedish massages, facials and body scrubs. The spa is equipped with a sauna and a spa tub.

  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 1
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages


If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Santana


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless checkout is available. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Protocols (Malta) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines COVID-19 Protocols (Malta)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 3
  • Gap period enforced between guest stays - 72 hours


Guests will be asked to pay the following charges at the property:

  • Destination fee: EUR 0.50 per person, per night.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Hotel Santana
  • Hotel Santana St. Paul's Bay
  • Santana Hotel
  • Santana St. Paul's Bay
  • Hotel Santana Hotel
  • Hotel Santana St. Paul's Bay
  • Hotel Santana Hotel St. Paul's Bay

You should know

  • The seasonal pool will open in May and close in October.
  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green/Sustainable Property
This property participates in Malta Eco-Certified, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.