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3.8 out of 5

"River views , free pepsi inside the room in the privilege room! Bigger queen bed in the privilege room and all rooms at less than £75 a night when i l ... " More

By a verified traveller on Sun 23 May 2021

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Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£36* Per night/room 15 Jul - 16 Jul

Family Room (Classic)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Privilege, Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room, River View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room, River View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they enjoy Mercure London Staines-upon-Thames Hotel's good location. During your stay, you'll be close to Thorpe Park. Features include free WiFi in public areas, plus 2 bars and a restaurant. This 3-star hotel has 88 rooms over 3 floors. Free WiFi and LCD TVs are available in all rooms.

  • All rooms offer 24-hour room service, LCD TVs and coffee makers
  • Free WiFi
  • Enjoy international cuisine while dining at Riverside Restaurant
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front-desk safe, a business centre and a meeting room
  • Guests speak favourably about the value of their stay and the breakfast
  • 7 minutes by car from Thorpe Park and 11 minutes from Frogmore House
  • Pets welcome for a fee

Mercure London Staines-upon-Thames Hotel ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure London Staines-upon-Thames Hotel

Everyone (4)
5 out of 5
River views , free pepsi inside the room in the privilege room! Bigger queen bed in the privilege room and all rooms at less than £75 a night when i last looked ! Perfect location for thorpe park with comfortable bed !

Posted by on 23 May 2021

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Comment from Hotel Management

23 May 2021 by Conor P. Guest Relations

Dear Guest, Thank you for taking the time to review your stay with us. I am delighted to read that you were pleased. I will pass on your positive comments to the rest of our team. We look forward to welcoming you back to our hotel in the near future. Kind Regards,

4 out of 5

Posted by on 16 Nov 2019

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Comment from Hotel Management

16 Nov 2019 by Laura Cocue Reception Team Leader

Dear Guest, Thank you for taking the time to tell us about your stay here with us at the Mercure Thames Lodge Hotel. We are sorry to see that you have not had a pleasant stay here us and therefore please allow us to express our sincerest apologies for this. We always strive to ensure our guests have a memorable stay here with us and it is disappointing to see that on this occasion we have failed. We hope you will stay here with us in the near future and allow us to better serve you. Kind Regards,

4 out of 5
Brief 1 night stay prior to a charity trek. Easy check in with friendly staff. Room clean and tidy with comfortable bed and balcony overlooking the Thames. Quite close to the railway but only barely noticeable. Bar staff downstairs are worth a particular mention as they were very friendly and helpful pointing out good local restaurants and locations.

Posted by , from Warrington on 14 May 2018

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2 out of 5

Not great apart from location

Main issues were: - no parking (too small and car park next door you have to pay cash only and wake up early to put in money by 8am), when they could easily make arrangements with the public car park to make it simple for their guests to use it; - cleanliness (hair in bathroom yuk) - breakfast not great ; - hard to understand reception staff due to strong accent which doesn't help with foreign guests; - really noisy (be ready to be woken up by the buses of tourists going to breakfast early)...

Posted by , from Egham on 30 Jun 2017

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About the Mercure London Staines-upon-Thames Hotel

Location Thames Street, Staines, England TW18 4SJ

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business centre and a meeting room are available. WiFi is free in public spaces. The eco-friendly Mercure London Staines-upon-Thames Hotel also features a terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Staines hotel is smoke free.

  • 88 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Dining venue
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Heathrow Airport (LHR) (15 km / 9.3 mi)
  • Train station: Staines Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure London Staines-upon-Thames Hotel offers 88 forms of accommodation with a safe and complimentary bottles of water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 9 AM.

Riverside Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Lounge Bar – On-site bar.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Upper floors accessible by stairs only
  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 10 per pet, per day
  • Maximum 1 per room

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.

  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • LGBTQ friendly
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 7.00 per person (approximately)
  • Self-parking fee: GBP 5.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Staines-upon-Thames
  • Mercure Hotel Staines-upon-Thames
  • Mercure London Staines-upon-Thames
  • Mercure London Staines-upon-Thames Hotel
  • Mercure Staines-upon-Thames
  • Mercure Staines-upon-Thames Hotel
  • Staines-upon-Thames Hotel
  • Accor Thames Hotel Staines
  • Mercure Thames Lodge Staines Hotel Staines
  • Mercure Thames Hotel Staines
  • Mercure London Staines-upon-Thames Hotel Hotel
  • Mercure London Staines-upon-Thames Hotel Staines
  • Mercure London Staines-upon-Thames Hotel Hotel Staines

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.