14 Oct 2019 by Ian
Please except our apologies for the shortcomings experienced during your stay. We pride ourselves with giving good service ,witch we failed in during your stay. All comments made will be investigated.
8 Oct 2019 by Ian
Many thanks for taking the time in leaving a review we look forward to welcoming you back to the Novotel in the near future
26 Jun 2019 by JohnCGM
Dear Anon Thank you for your review, John
28 May 2019 by JohnCGM
Dear Anon Thank you for review We look forward to seeing you again very soon. Regards John
18 Mar 2019 by JohnCGM
Dear Anonymous Thank you for your kind review. John
21 Jan 2019 by JohnCGM
Dear Anon Thank you for your kind review, I hope to see you again very soon. John
20 Dec 2018 by JohnCGM
Dear Anon Thank you for your review, I will be addressing these issues as this is far from our usual level of service. John
19 Nov 2018 by JohnCGM
Dear Sam, I apologise that we did not meet your expectations and I am sorry for the inconvenience caused. John
Due to COVID-19, this property’s food and beverage options may be limited.
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 4865 square feet (452 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and multilingual staff are also featured at the eco-friendly Novotel Stevenage. Self parking is free. A complete renovation of Novotel Stevenage was completed in July 2016. This 4-star Stevenage hotel is smoke free.
Available in all rooms: Free WiFi , Wired Internet access (surcharge)
Available in some public areas: Free WiFi
Free self parking
Novotel Stevenage offers 102 forms of accommodation with minibars and a safe. Digital televisions are provided. Bathrooms include a combined bath/shower unit and hairdryers. This Stevenage hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a to-go breakfast daily from 8 AM to 10 AM.
Elements – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Hotel Bar – This bar only serves light fare.
24-hour room service is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and dinner. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Tourism Pledge.