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"Rooms and public areas very tired looking and could also do with a deep clean. Shower was poor, no pressure in rainfull shower head. Room key cards ke ... " More

By a verified traveller on Sat 12 Oct 2019

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Superior Room, 1 Queen Bed with Sofa bed (Premium)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
£45* Per night/room 3 Dec - 4 Dec

Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Novotel Stevenage. During your stay, you're just a quick walk from Knebworth Country Park. Features include free WiFi in public areas and free self-parking, plus a restaurant. Built in 1988, this 4-star hotel has 102 rooms over 3 floors. Each room includes amenities such as free WiFi and digital TV channels.

  • Air-conditioned rooms with 24-hour room service, digital TV and minibars
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Elements
  • To-go breakfast served daily for a fee
  • Wired Internet for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a playground
  • Guests really like the accommodation for the overall comfort and comfy beds
  • Just a 5-minute drive from Knebworth House and 12 minutes from University of Hertfordshire
  • Pets welcome for a fee

Novotel Stevenage ratings based on 13 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Novotel Stevenage

Everyone (7) Business (1) Couples (3) Family (1)
2 out of 5
The internet/WiFi was not working for all of our stay in our room. We complained to reception who said maintenance team would be called but never arrived. Breakfast was awful not Novotel standard it was like a budget hotel and the cutlery and dishes smelt and were not washed properly. We had to wash our own cutlery with water at breakfast in a used glass as it stank.

Posted by , from London on 8 Jan 2020

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3 out of 5
Rooms and public areas very tired looking and could also do with a deep clean. Shower was poor, no pressure in rainfull shower head. Room key cards kept needing resetting - 3 times i had to go to reception. No iron in room so asked for 1 to be delivered, took 2 phone calls and an hour wait....good points were the bar and breakfast staff, very nice.

Posted by , from Hertfordshire on 12 Oct 2019

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Comment from Hotel Management

14 Oct 2019 by Ian

Please except our apologies for the shortcomings experienced during your stay. We pride ourselves with giving good service ,witch we failed in during your stay. All comments made will be investigated.

4 out of 5
Nice room comfortable bed nice bathroom very good breakfast comfortable lounge area and outside patio all very good

Posted by on 17 Sep 2019

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Comment from Hotel Management

8 Oct 2019 by Ian

Many thanks for taking the time in leaving a review we look forward to welcoming you back to the Novotel in the near future

4 out of 5

Posted by on 16 Jun 2019

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Comment from Hotel Management

26 Jun 2019 by JohnCGM

Dear Anon Thank you for your review, John

4 out of 5

Posted by on 26 May 2019

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Comment from Hotel Management

28 May 2019 by JohnCGM

Dear Anon Thank you for review We look forward to seeing you again very soon. Regards John

5 out of 5
It's quite a lovely place fell in love with it. Room furniture and fittings were fabulous. Bar staff were very helpful.

Posted by on 17 Mar 2019

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Comment from Hotel Management

18 Mar 2019 by JohnCGM

Dear Anonymous Thank you for your kind review. John

5 out of 5
Amazing shower, both with water pressure and temperature. Bed was nice and big

Posted by on 19 Jan 2019

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Comment from Hotel Management

21 Jan 2019 by JohnCGM

Dear Anon Thank you for your kind review, I hope to see you again very soon. John

2 out of 5
Upon arrival, after being in the car over 4 hours, I had to wait a long time and keep calling for staff, in the end, my assistant/care person had to go behind the counter, out the back and get them! Staff was not much considerate of me being in a wheelchair and placed forms to sign on desk higher than I could see I had to stretch up to try and sign. Upon eating our evening meal there was a constant smell of smoke at the table! Although food was tasty it’s considerably over priced, £15 for a bowl of noodles!! Very disappointing experience on the whole but to leave on a good note the bed was comfy the room had disabled access and was well kept.

Posted by on 20 Dec 2018

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Comment from Hotel Management

20 Dec 2018 by JohnCGM

Dear Anon Thank you for your review, I will be addressing these issues as this is far from our usual level of service. John

1 out of 5
Worst experience ever in uk. Service worse than normal B&B.Not support to be 4 star hotel

Posted by , from london on 6 Apr 2018

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Comment from Hotel Management

19 Nov 2018 by JohnCGM

Dear Sam, I apologise that we did not meet your expectations and I am sorry for the inconvenience caused. John

4 out of 5

Stevenage hotel next to A1

Nice hotel, easy to find as just off the A1. Well appointed room with iron, hairdryer, tea & coffee, fridge, safe. Very good shower. Strong WiFi. Bed may be a little hard for some (not me). Breakfast reasonable quality (I wouldn't pay for it). Car park outside entrance bit small but extra further round back. Hotel has the slowest lift ever, quicker to take the stairs.

Posted by , from uk on 6 Oct 2017

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Comment from Hotel Management

11 Nov 2017 by John Carroll

Dear R , Thank you for your review about your recent stay, I will look into the speed of our lift and we hope that we have the opportunity to welcome you back in the near future. Regards John Carroll Operations Manager

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 4865 square feet (452 square metres) and includes conference rooms. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Novotel Stevenage. Self parking is free. A complete renovation of Novotel Stevenage was completed in July 2016. This 4-star Stevenage hotel is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 3 levels
  • 4865 sq ft of conference space
  • 452 sq. m of conference space
  • Built in 1988
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: London (LTN-Luton) (24.6 km / 15.3 mi)
  • Train station: Stevenage Station (2.6 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

Novotel Stevenage offers 102 forms of accommodation with minibars and a safe. Digital televisions are provided. Bathrooms include a combined bath/shower unit and hairdryers. This Stevenage hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Cots (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily from 8 AM to 10 AM.

Elements – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.

Hotel Bar – This bar only serves light fare.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 2:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 20 per accommodation, per night, plus a deposit of GBP 20.00 per night

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of ALLSAFE (Accor Hotels) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 5 per person (approximately)
  • Fee for in-room wired Internet: GBP 13.00 per 24-hour period (rates may vary)
  • Pet deposit: GBP 20.00 per night
  • Pet fee: GBP 20 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Hotel Stevenage
  • Novotel Stevenage
  • Stevenage Novotel
  • Novotel Stevenage Hotel Stevenage
  • Novotel Stevenage Hotel
  • Novotel Stevenage Hotel
  • Novotel Stevenage Stevenage
  • Novotel Stevenage Hotel Stevenage

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.