30 Apr 2019 by Karen
HI. Im sorry to hear what happened. Can you please let me know your date of arrival so I can look into this as Reception closes at 11pm but we have a night porter on until the morning so he should have been able to let you in. My apologies again
12 Mar 2019 by Karen
Thank you for taking the time to give us a Review, all feedback is appreciated. Sorry if you feel our staff were not all welcoming I will pass this onto my Managers to address. Yes in March the hotel can be a bit quiet compared to the more busier spring/summer/autumn months & we try our best to make an atmosphere and did provide entertainment on 3 evenings that week. With regards to the strict segregated meal times you mentioned I’m not sure I understand this comment as the coach you refer to dinned in the same restaurant as our private guests, yes the evening meal was a set time for the group but we also had private guests in at the same time, the groups breakfast time was open, at the same time as the private guests and in the same restaurant. All meal times are agreed with the driver or tour manager so it works in with their daily trips. I’m sorry if you feel we were inflexible with our guests and that we could do better but every single person on the coach trip thoroughly enjoyed their stay with us and are already discussing return dates. I’m glad the rooms were clean & warm for you and that you enjoyed your breakfast
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Rob Roy Hotel also features coffee/tea in common area and a lift. This 3-star Stirling hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Rob Roy Hotel offers 99 forms of accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Bathrooms include a shower. This Stirling hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
On-site venue – This restaurant serves breakfast and dinner.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 11:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 11:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.
This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.