4.2 out of 5

"Nice hotel close to shopping village and town centre, hotel staffs are very friendly and helpful. Would stay at this hotel again and definitely recomm ... " More

By a verified traveller on Fri 24 Aug 2018

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Hotel Description

Our customers tell us they enjoy Best Western Plus Stoke-on-Trent Hanley Moat House Hotel's central location. During your stay, you'll be within walking distance of The Potteries Museum and Art Gallery. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant. This 4-star hotel has 147 rooms over 4 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and coffee/tea makers
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include concierge services, a porter and luggage storage
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the central location and the family-friendly amenities
  • 8 minutes by car from Trentham Gardens and 9 minutes from Keele University

Comfort Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£45* Per night/room 22 Sep - 23 Sep

Standard Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking (Third bed is a Sofabed;Bunk beds)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Best Western Plus Stoke-on-Trent Hanley Moat House Hotel ratings based on 12 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Stoke-on-Trent Hanley Moat House Hotel

Everyone (9) Family (1)
5 out of 5

Posted by on 31 Jul 2019

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5 out of 5
Brilliant experience, we had a wonderful stay there.

Posted by , from Bristol on 4 Jul 2019

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5 out of 5
Stayed here a few times now,great friendly staff,good service,good food & great location

Posted by on 19 Apr 2019

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5 out of 5
I know the hotel but have not stopped overnight before.Very good all round service would stop again

Posted by on 20 Jan 2019

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5 out of 5

Posted by on 19 Jan 2019

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5 out of 5
Nice hotel close to shopping village and town centre, hotel staffs are very friendly and helpful. Would stay at this hotel again and definitely recommend it to friends and family.

Posted by , from london on 24 Aug 2018

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4 out of 5

Great Location, Good Food and Cosy Beds

Pros: Good location and comfortable.
Cons: Coffee at breakfast
Location: Close to a number of different takeaways and shopping park
Business trip but was good to come back to a welcome environment in the evenings. Bit loud during the summer due to proximity to theme parks. Coffee at breakfast needs an upgrade. Staff are excellent.

Posted by , from London on 13 Aug 2018

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1 out of 5
We arrived about 7pm from Alton Towers with 2 young children so we wanted to get settled in the room quick so we could have dinner. At check in we were told our family room had already been allocated to another family and there was nothing that could be done. I was extremely disappointed with the attitude of the lady who was dealing with us . Apparently, a change in the booking system software was the cause of the issue! Eventually, the manager arrived who was very apologetic but still couldn't offer us a room that we had pre booked and paid for via ebookers. Cutting a long story short we were sent about 1 mile down the road to the Premier Inn, which wasn't as nice at the Best Western. By the time we got settled there and returned to the Best Western for dinner, it was 8:30pm and the children were tired and hungry. We had to get Taxi's to and from the Premier inn. Also, the next morning at the Premier Inn, we were told our room had not been reserved with breakfast (even though our room at the Best Western was booked with Breakfast) so we had to phone the Best Western and ask them to email credit card details to the Premier Inn before we could have breakfast - this is the last thing you need with two kids in the morning. The only positive from our stay was the manager, Rob, who organised the Best Western to pay for our Dinner that evening but I would much rather have settled for a room without all the hassle. I definitely won't be staying here again!

Posted by , from Liverpool on 14 May 2018

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3 out of 5

Good location

Good size car park, Excellent sized room. Only negative about the room was that the shower/bath converter switch was broken.

Posted by on 24 Apr 2018

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5 out of 5
Lovely hotel and good value for money. We stayed here after we went to Alton Tower- around 40 minutes away. The hotel have a good deal with their meals hence, we booked our dinner and breakfast there.

Posted by on 9 Apr 2018

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About the Best Western Plus Stoke-on-Trent Hanley Moat House Hotel

Location Etruria Hall Festival Way, Stoke-on-Trent, England ST1 5BQ

Property Features

As a guest of Best Western Plus Stoke-on-Trent Hanley Moat House Hotel, you'll find an indoor pool, a health club, a spa tub, and a sauna. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. The eco-friendly Best Western Plus Stoke-on-Trent Hanley Moat House Hotel also features spa services, a garden, and concierge services. For a fee, parking is available. This 4-star Stoke-on-Trent hotel is smoke free.

  • 147 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Manchester (MAN) (60 km / 37.3 mi)
  • Train station: Stoke-On-Trent Station (2.6 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Stoke-on-Trent Hanley Moat House Hotel offers 147 forms of accommodation with a safe and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.

Best Western Plus Stoke-on-Trent Hanley Moat House Hotel has a restaurant on site.

Late-night fare is available from 24-hour room service.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Fitness classes on site

Spa Services

  • Swedish massage
  • Number of treatment rooms 3
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 10.00 and GBP 16.95 per person (approximately)
  • Self-parking fee: GBP 5.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Stoke-on-Trent Moat House Hotel
  • Best Western Plus Hanley Moat House Hotel
  • Best Western Plus Stoke-on-Trent Moat House
  • Best Western Plus Stoke-on-Trent Hanley Moat House
  • Best Western Plus Hanley Moat House
  • Best Western Plus Stoke on Trent City Centre Moat House
  • Best Western Plus Stoke on Trent Moat House
  • Best Western Plus Hanley Moat House Hotel
  • Best Western Plus Stoke-on-Trent Hanley Moat House
  • Best Western Plus Hanley Moat House
  • Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
  • Best Western Plus Stoke on Trent Hanley Moat House Hotel
  • Best Western Plus Stoke on Trent Moat House
  • Best Western Plus Stoke on Trent City Centre Moat House
  • Best Plus Hanley Moat House

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.