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4.2 out of 5

"Very nice hotel. We had a family room, the room was very clean. We loved the breakfast. We easy access to waterworld - only 2 mins walk. We had couple ... " More

By a verified traveller on Mon 24 Feb 2020

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Hotel Description

Our customers tell us that they can't get enough of the restaurant at Best Western Plus Stoke-on-Trent Hanley Moat House Hotel. During your stay, you'll be within walking distance of The Potteries Museum and Art Gallery. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This 4-star hotel has 147 rooms over 4 floors. All rooms offer free WiFi and LCD TVs.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and coffee/tea makers
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include concierge services, a porter and luggage storage
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the location and the helpful staff
  • Just a 2-minute drive from The Potteries Museum and Art Gallery and 14 minutes from Trentham Gardens

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Non Smoking (with Single Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Best Western Plus Stoke-on-Trent Hanley Moat House Hotel ratings based on 17 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Stoke-on-Trent Hanley Moat House Hotel

Everyone (10) Couples (1) Family (3)
4 out of 5
Very nice hotel. We had a family room, the room was very clean. We loved the breakfast. We easy access to waterworld - only 2 mins walk. We had couple of issue - AC settings buttons had come off, so could adjust.The sink was blocked, water was flowing very slowly. There is work going on - so banging noises during the day time. The heating was turned off during the day time until 4pm!

Posted by , from Amersham on 24 Feb 2020

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5 out of 5
Beautiful hotel , stayed for 2nights for a friends wedding and it was fantastic

Posted by on 5 Feb 2020

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Comment from Hotel Management

6 Feb 2020 by Beth

Hello, Many thanks for your lovely feedback! Kind Regards Reservations

3 out of 5
Convenient, basic overnight accommodation but thats all. I wouldnt book again. Understaffed and staff not interested in caring for customers (with the exception of the breakfast manager). Bar tables left uncleared and food on the floor. Bathroom tired. Heating on all night.

Posted by on 24 Nov 2019

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5 out of 5
The hotel has been updated and the facilities were quite modern. Family room was spacious with safe, tea making facilities and iron available. Breakfast had variety of options and the of good quality. Kids loved the pancake making machine. Would highly recommend.

Posted by on 10 Sep 2019

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4 out of 5

Posted by on 27 Aug 2019

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5 out of 5

Posted by on 31 Jul 2019

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5 out of 5
Brilliant experience, we had a wonderful stay there.

Posted by , from Bristol on 4 Jul 2019

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5 out of 5
Stayed here a few times now,great friendly staff,good service,good food & great location

Posted by on 19 Apr 2019

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5 out of 5
I know the hotel but have not stopped overnight before.Very good all round service would stop again

Posted by on 20 Jan 2019

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5 out of 5

Posted by on 19 Jan 2019

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About the Best Western Plus Stoke-on-Trent Hanley Moat House Hotel

Location Etruria Hall Festival Way, Stoke-on-Trent, England ST1 5BQ

Renovations + Closures

This property is closed from 24 March 2020 to 31 August 2020 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

The property will be renovating from 16 February 2020 until 30 September 2020 (completion date subject to change). The following areas are affected:

  • Selected guestrooms

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Property Features

As a guest of Best Western Plus Stoke-on-Trent Hanley Moat House Hotel, you'll find an indoor pool, a health club, a spa tub, and a sauna. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. The eco-friendly Best Western Plus Stoke-on-Trent Hanley Moat House Hotel also features spa services, a garden, and concierge services. Parking is available for a fee. This 4-star Stoke-on-Trent hotel is smoke free.

  • 147 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Manchester (MAN) (60.1 km / 37.3 mi)
  • Train station: Stoke-On-Trent Station (2.6 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Stoke-on-Trent Hanley Moat House Hotel offers 147 forms of accommodation with a safe and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This Stoke-on-Trent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.

Best Western Plus Stoke-on-Trent Hanley Moat House Hotel has a restaurant on site.

Late-night fare is available from 24-hour room service.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Fitness classes on site

Spa Services

  • Swedish massage
  • Number of treatment rooms 3
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GBP 10.00 and GBP 16.95 per person (approximately)
  • Self-parking fee: GBP 5.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Stoke-on-Trent Moat House Hotel
  • Best Western Plus Hanley Moat House Hotel
  • Best Western Plus Stoke-on-Trent Moat House
  • Best Western Plus Stoke-on-Trent Hanley Moat House
  • Best Western Plus Hanley Moat House
  • Best Western Plus Stoke on Trent City Centre Moat House
  • Best Western Plus Stoke on Trent Moat House
  • Best Western Plus Hanley Moat House Hotel
  • Best Western Plus Stoke-on-Trent Hanley Moat House
  • Best Western Plus Hanley Moat House
  • Best Western Plus Stoke-on-Trent Hanley Moat House Hotel Hotel
  • Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
  • Best Western Plus Stoke on Trent Hanley Moat House Hotel
  • Best Western Plus Stoke on Trent Moat House
  • Best Western Plus Stoke on Trent City Centre Moat House
  • Best Plus Hanley Moat House

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.