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Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£45* Per night/room 6 Sep - 7 Sep

Family Room, Multiple Beds, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Executive Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Hotel Description

The spacious rooms at Best Western Stoke on Trent City Centre Hotel get high marks from our customers. During your stay, you're just a quick walk from Regent Theatre. Enjoy features like free WiFi in public areas, plus an indoor pool and a health club. Built in 1900, this 3-star hotel has 135 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and a plasma TV in each room.

  • All rooms offer plasma TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Enjoy a bite to eat at Restaurant 66, a buffet restaurant that serves British cuisine
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the helpful staff and the comfortable guestrooms
  • Just a 3-minute walk from Regent Theatre and 4 minutes on foot from The Potteries Museum and Art Gallery

Best Western Stoke on Trent City Centre Hotel ratings based on 16 verified reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Stoke on Trent City Centre Hotel

Everyone (9) Couples (3) Family (1) Friends (1)
4 out of 5
Ineffective room and bathroom heating.Having said that the improvements carried out are apparent

Posted by on 11 Dec 2019

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4 out of 5

Posted by on 11 Nov 2019

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2 out of 5
The property was in a good location, plenty shops near by

Posted by on 28 Oct 2019

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2 out of 5
No good options for lunch or dinner. Very noisy. Is in a deprived area

Posted by on 22 Sep 2019

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2 out of 5
Great location for the most part. Unfortunately it seems all rooms face out onto the main road so if you want a window open, don't do it if you're trying to sleep; the noise from the main road will most likely keep you awake. Parking charges - only free if you book direct with the hotel BUT we weren't told this until we got there. Bad enough the wedding the hotel itself was hosting didn't even offer the parents of the couple a discount on their rooms, never mind any other immediate family travelling 3 or 4 hours to be there, but to have 'free parking' advertised and find out it's chargeable was very frustrating. Staff seemed pleasant and happy enough, although the night before the wedding we were attending they clearly didn't think staffing out properly as the bar was left unattended whilst they sorted out the rooms for the wedding the next afternoon. We get that they needed to set the rooms up, but to have NO staff at a bar full of customers (and not just for the wedding) with said customers having to go looking for someone just to get a drink, only being able to find one who wasn't registered on the till and couldn't actually serve because he couldn't charge anyone, is a bit absurd. Not sure why extras weren't rota'd in but there you go. Decor very bland and in MAJOR need of updating, floors and doors creaky (the room above us woke us up at every toilet trip!) and frankly not the type of place we'd have expected special occasions to be held at.

Posted by , from Shrivenham on 21 Sep 2019

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3 out of 5

Posted by on 24 Aug 2019

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4 out of 5
Near a nightclub where rowdies are to the fore during the night at weekends

Posted by on 1 Jul 2019

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3 out of 5
Poor shower not mutch pressure Room clean Sofa arm worn

Posted by , from mk on 19 May 2018

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Comment from Hotel Management

21 May 2018 by Patrick Fitzgerald

Good morning, Thanks for your review, and comments, which are noted.

4 out of 5

Excellent

Pros: Very centrally located. Easy to commute around. Friendly and helpful staff.
Location: Very centrally located. Easy to commute around. Friendly and helpful staff.
Lovely Hotel. Very centrally located. Easy to commute around. Friendly and helpful staff. A great choice Hotel - would certainly stay over again on my next visit.

Posted by , from London on 23 Mar 2018

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Comment from Hotel Management

23 Mar 2018 by Patrick Fitzgerald.

Good morning Jackie, Many thanks for your great review, which I will share with the team. We look forward to your next visit.

4 out of 5

Dance show weekend

We stayed at this hotel I had no problems Comfortable stay Friendly enough staff Only one down fall I suppose I did over hear a conversation between the manager and his staff about a food order that didn't impress me how customers were lied to about a food order which wasn't actually ordered they were told to lie. And offered there new meal free. But still that's not right. Honesty is the best policy Overall I would visit again

Posted by , from cardiff on 12 Mar 2018

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Comment from Hotel Management

16 Mar 2018 by Patrick Fitzgerald.

Good morning, Many thanks for your review, and comments, which are noted. We look forward to welcoming you again when next in town.

About the Best Western Stoke on Trent City Centre Hotel

Location 66 Trinity Street Hanley, Stoke-on-Trent, England ST1 5NB

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Best Western Stoke on Trent City Centre Hotel, you'll find an indoor pool, a health club, a spa tub, and a sauna. There's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Event space at this hotel measures 7610 square feet (707 square metres) and includes conference centres. The business-friendly Best Western Stoke on Trent City Centre Hotel also features multilingual staff, coffee/tea in common area, and complimentary newspapers in the lobby. For a fee, parking is available. A complete renovation of Best Western Stoke on Trent City Centre Hotel was completed in December 2016. Smoking is allowed in designated areas at this 3-star Stoke-on-Trent hotel.

  • 135 guestrooms or units
  • 5 levels
  • 2 buildings
  • 7610 sq ft of conference space
  • 707 sq. m of conference space
  • Built in 1900
  • Bar or lounge
  • Coffee shop
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Manchester (MAN) (60.4 km / 37.6 mi)
  • Train station: Stoke-On-Trent Station (2.8 km / 1.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Stoke on Trent City Centre Hotel offers 135 forms of accommodation with coffee/tea makers and a hairdryer. Plasma televisions come with premium digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Stoke-on-Trent hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Plasma television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 9 AM and at the weekend from 6:30 AM to 10:00 AM.

Restaurant 66 – This buffet restaurant specialises in British cuisine and only serves breakfast.

Bennett s Bar – This lobby lounge serves lunch, dinner and light fare. A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser

Contactless check-in and contactless check-out are available

Each guestroom is kept vacant for a minimum of 24 hours between bookings

The property affirms that it follows sanitisation practices of We Care Clean - Best Western guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of We Care Clean - Best Western guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean - Best Western
  • LGBTQIA friendly
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 6.50 per person (approximately)
  • Self-parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Facilities fee: GBP 5 per person, per day and includes use of: sauna; spa tub; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Stoke Stoke-on-trent
  • Stoke Quality Hotel
  • Quality Stoke
  • Quality Hotel Stoke Stoke-on-trent
  • Quality Hotel Stoke Trent Stoke-on-trent
  • Quality Hotel Stoke Trent
  • Quality Stoke Trent Stoke-on-trent
  • Quality Stoke Trent
  • Best Stoke On Trent City
  • Quality Hotel Stoke on Trent
  • Best Western Stoke on Trent City Centre Hotel Hotel
  • Best Western Stoke on Trent City Centre Hotel Stoke-on-Trent

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.