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Hotel Description

Our customers tell us they enjoy Best Western Stoke on Trent City Centre Hotel's good location. During your stay, you're just a quick walk from Regent Theatre. You'll find features such as free WiFi in public areas, plus a health club and a bar. Built in 1900, this 3-star hotel has 135 rooms over 5 floors. Free WiFi and plasma TVs are available in all rooms.

  • All rooms offer plasma TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Enjoy a bite to eat at Restaurant 66, a buffet restaurant that serves British cuisine
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have good things to say about the accommodation, from cleanliness and spaciousness to overall comfort and nice bathrooms
  • 10 minutes by car from Keele University and 15 minutes from Trentham Gardens

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£30* Per night/room 3 Nov - 4 Nov

Family Room, Multiple Beds, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Family Room, Multiple Beds, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Executive Room, Multiple Beds, Non Smoking

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Executive Room, 2 Single Beds, Non Smoking

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Best Western Stoke on Trent City Centre Hotel ratings based on 12 verified reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Stoke on Trent City Centre Hotel

Everyone (7) Couples (2) Family (1) Friends (1)
2 out of 5
Great location for the most part. Unfortunately it seems all rooms face out onto the main road so if you want a window open, don't do it if you're trying to sleep; the noise from the main road will most likely keep you awake. Parking charges - only free if you book direct with the hotel BUT we weren't told this until we got there. Bad enough the wedding the hotel itself was hosting didn't even offer the parents of the couple a discount on their rooms, never mind any other immediate family travelling 3 or 4 hours to be there, but to have 'free parking' advertised and find out it's chargeable was very frustrating. Staff seemed pleasant and happy enough, although the night before the wedding we were attending they clearly didn't think staffing out properly as the bar was left unattended whilst they sorted out the rooms for the wedding the next afternoon. We get that they needed to set the rooms up, but to have NO staff at a bar full of customers (and not just for the wedding) with said customers having to go looking for someone just to get a drink, only being able to find one who wasn't registered on the till and couldn't actually serve because he couldn't charge anyone, is a bit absurd. Not sure why extras weren't rota'd in but there you go. Decor very bland and in MAJOR need of updating, floors and doors creaky (the room above us woke us up at every toilet trip!) and frankly not the type of place we'd have expected special occasions to be held at.

Posted by , from Shrivenham on 21 Sep 2019

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3 out of 5

Posted by on 24 Aug 2019

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4 out of 5
Near a nightclub where rowdies are to the fore during the night at weekends

Posted by on 1 Jul 2019

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3 out of 5
Poor shower not mutch pressure Room clean Sofa arm worn

Posted by , from mk on 19 May 2018

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Comment from Hotel Management

21 May 2018 by Patrick Fitzgerald

Good morning, Thanks for your review, and comments, which are noted.

4 out of 5

Excellent

Pros: Very centrally located. Easy to commute around. Friendly and helpful staff.
Location: Very centrally located. Easy to commute around. Friendly and helpful staff.
Lovely Hotel. Very centrally located. Easy to commute around. Friendly and helpful staff. A great choice Hotel - would certainly stay over again on my next visit.

Posted by , from London on 23 Mar 2018

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Comment from Hotel Management

23 Mar 2018 by Patrick Fitzgerald.

Good morning Jackie, Many thanks for your great review, which I will share with the team. We look forward to your next visit.

4 out of 5

Dance show weekend

We stayed at this hotel I had no problems Comfortable stay Friendly enough staff Only one down fall I suppose I did over hear a conversation between the manager and his staff about a food order that didn't impress me how customers were lied to about a food order which wasn't actually ordered they were told to lie. And offered there new meal free. But still that's not right. Honesty is the best policy Overall I would visit again

Posted by , from cardiff on 12 Mar 2018

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Comment from Hotel Management

16 Mar 2018 by Patrick Fitzgerald.

Good morning, Many thanks for your review, and comments, which are noted. We look forward to welcoming you again when next in town.

3 out of 5

tiring

Fire alarm drill in the middle of midnight. No staff seen helping people to get out.. or guiding them.. terrible too many kids and old one on that time.

Posted by on 28 Sep 2017

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Comment from Hotel Management

30 Sep 2017 by Patrick Fitzgerald.

Good morning, Sorry to hear you were disturbed by the fire alarm sounding after midnight. It was activated by some guests deciding to burn candles in their room, causing a build-up of smoke. Regards, Patrick Fitzgerald.

2 out of 5

Hotel close to cinema and shopping amenities

Unfortunately whilst this was a typical old hotel situated close to shopping and eating establishments it was also adjacent nightclubs which came alive with drunken revellers from about 2200 hrs and didnt close until 0400hrs. Trying to sleep in a street facing room on the second floor was a complete nightmare! And should not be recommended to anyone least of all light sleepers. Friday niğhts should almost definately justify a quieter room perhaps facing towards the back of the hotel.

Posted by , from biggleswade on 16 Jul 2017

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Comment from Hotel Management

18 Jul 2017 by Patrick Fitzgerald

Good morning Baz, I'm sorry to hear your rest was disturbed by the local revellers. It is something I am addressing with the local authorities. Regards, Patrick Fitzgerald.

3 out of 5
Pros: Situated in the centre of the town.
Clean but rooms very much in need of modernisation. Our room was very small not sure if we were given this due to the low price we paid for the room?

Posted by on 30 Jan 2017

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Comment from Hotel Management

13 Feb 2017 by Patrick Fitzgerald

Hello, Many thanks for your comments. We do have a variety of room types and sizes available, which will be dependant on the price paid. Regards, Patrick Fitzgerald.

4 out of 5

Mum and teenager

Alton Towers getaway. Comfy beds, value hotel close to park and M6.

Posted by on 2 Sep 2013

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About the Best Western Stoke on Trent City Centre Hotel

Location 66 Trinity Street Hanley, Stoke-on-Trent, England ST1 5NB

Property Features

Best Western Stoke on Trent City Centre Hotel offers its guests a health club, a spa tub, and a sauna. There's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite business centre. Event space at this hotel measures 7610 square feet (707 square metres) and includes conference centres. The business-friendly Best Western Stoke on Trent City Centre Hotel also features multilingual staff, coffee/tea in common area, and complimentary newspapers in the lobby. For a fee, parking is available. A complete renovation of Best Western Stoke on Trent City Centre Hotel was completed in December 2016. Smoking is allowed in designated areas at this 3-star Stoke-on-Trent hotel.

  • 135 guestrooms or units
  • 5 levels
  • 2 buildings
  • 7610 sq ft of conference space
  • 707 sq. m of conference space
  • Built in 1900
  • Bar or lounge
  • Coffee shop
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Manchester (MAN) (60.4 km / 37.6 mi)
  • Train station: Stoke-On-Trent Station (2.8 km / 1.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Stoke on Trent City Centre Hotel offers 135 forms of accommodation with coffee/tea makers and a hairdryer. Plasma televisions come with premium digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Stoke-on-Trent hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Plasma television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9 AM and at the weekend from 8 AM to 10:30 AM.

Restaurant 66 – This buffet restaurant specialises in British cuisine and only serves breakfast.

Bennett s Bar – This lobby lounge serves lunch, dinner and light fare. A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a health club, a spa tub and a sauna.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 9.95 per person (approximately)
  • Self-parking fee: GBP 7.50 per day
  • Facilities fee: GBP 5 per person, per day and includes use of:

  • – Fitness facilities
    – Sauna
    – Spa tub
    – Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Stoke Stoke-on-trent
  • Stoke Quality Hotel
  • Quality Stoke
  • Quality Hotel Stoke Stoke-on-trent
  • Quality Hotel Stoke Trent Stoke-on-trent
  • Quality Hotel Stoke Trent
  • Quality Stoke Trent Stoke-on-trent
  • Quality Stoke Trent
  • Best Stoke On Trent City
  • Quality Hotel Stoke on Trent
  • Best Western Stoke on Trent City Centre Hotel Hotel
  • Best Western Stoke on Trent City Centre Hotel Stoke-on-Trent

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.