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"Property was old former large house bit dated but clean, staff were excellent " More

By a verified traveller on Tue 22 Jun 2021

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Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£68* Per night/room 12 Aug - 13 Aug

Family Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the pool at Stourport Manor Hotel, Sure Hotel Collection by Best Western. During your stay, you'll be close to West Midland Safari Park. Features include free WiFi in public areas and free self-parking, plus an indoor pool. Built in 1890, this 4-star hotel has 72 rooms over 2 floors. All rooms offer free WiFi and LCD TVs.

  • All rooms offer 24-hour room service, LCD TVs and coffee makers
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front-desk safe and meeting rooms
  • On-site recreation includes a fitness centre
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • 13 minutes by car from West Midland Safari Park and 5 minutes from Whitlenge Garden Centre and Tea Rooms
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Stourport Manor Hotel, Sure Hotel Collection by Best Western ratings based on 10 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Stourport Manor Hotel, Sure Hotel Collection by Best Western

Everyone (7) Couples (1) Family (2)
5 out of 5
Property was old former large house bit dated but clean, staff were excellent

Posted by on 22 Jun 2021

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3 out of 5

Posted by on 10 Mar 2019

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4 out of 5

Needs some attention

I used this hotel as a travel stopover. The room was OK but was in need of some basic attention - it needed painting and was a bit tired. It seemed clean enough but the lack of refurbishment left you feeling that you probably would not need to look too closely to find dirt. The shower was very weak and the double bed was two singles wedge together which left me with a fear of falling down the considerable chasm that could be found between them. I did not get the chance to try the spa but the gym was very well equipped and I may visit again just for this. The bar was average with a good choice of food but the decor, tables and chairs could do with some thought / work.

Posted by on 21 Aug 2018

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5 out of 5

Lovely hotel would recommend

Pros: Everything
Cons: Nothing
Location: The location was good ... We walked to a local pub and had a few drinks ... We went to West Midlands safari park
We had a warm welcome when we arrived and the receptionist told us where the facilities were etc . The room was perfect for us and our 2 grandchildren , had a lovely nights sleep a swim at 7 in the morning and topped it all off with a fantastic breakfast with lots of choice . We will def use this hotel again and make use of the sauna too .

Posted by , from essex on 23 Aug 2017

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3 out of 5

Ideal for visiting west midlands safari park

People running giggling and laughing in the corridors after midnight not great with two children in the room taxi's beeping the horn at 6am again not great with children and the bed was so uncomfortable me and my husband hardly sept a wink kids beds seemed ok and the hotel in general was nice but the noice and beds was a real put off and £60 for breakfast for a family of four I think is over priced when they wanted to charge my children £15 each and on is only 6 silly prices

Posted by on 29 Jul 2017

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1 out of 5

Never go back!

Cons: Cleanliness could be better. They have to lean how to clean the room more efficiently.
The cleanliness was terrible. The bathroom was just dried up but not cleaned with any detergent. So many mold spots even all over the shower head. It was red mold and could take it off with tissue paper. This means it has never really cleaned a room at all. The basin was also dirty with all oil and kalk. Water tub was also all around kalk and dust which seemed not cleaned more than a few months. Moreover the screw of the shower pipe was almost all gone. I informed about this problem to receptionist, but nothing made better. Next day the bathroom was same as even cleaning staff was inside of our room. This is NOT 4 star hotel at all. This could be NO star hotel. They should really think it again how to clean the room, otherwise nobody will use this hotel. Also hot water did not supplied in first day. It was really horrible after all long flight and finally could get into the room and tried to take a shower. There was no hot water. The receptionist did not even apologise at all. The hotel staff was not enough trained and each person said different things to check in. It was really disappointed hotel for us.

Posted by , from ZH on 23 Jul 2017

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3 out of 5

Not perfect

Pros: Grounds and public rooms.
Cons: The bedrooms.
Location: Not applicable.
Lovely public rooms but bedrooms very basic and not very comfortable hard beds, supposed to be as twins but really a king-size split in two, quite ungraciously by the Duty Manager who seemed to have left his smile somewhere else! Suggest he takes a lesson from the rest of his staff who were very pleasant and helpful.

Posted by , from wales on 10 Jul 2017

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4 out of 5
Nice place to stay. Good value. Pool and facilities also good. Family friendly

Posted by on 18 Feb 2017

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5 out of 5

Great family hotel

Me and my two daughters stayed at the Stourport Manor for two nights as we were attending my nephew's 40th birthday party in Stourport. From the minute we arrived at the hotel we had a great experience. The ladies on Reception were extremely helpful and friendly. The rooms were very comfortable and clean. All the staff were very friendly. Great swimming pool. Excellent breakfasts. Thoroughly enjoyed our stay and would certainly go again. We couldn't fault anything

Posted by on 2 Sep 2015

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4 out of 5

Great for visiting friends

If the food and bar prices were a little more reasonable we would have eaten there and would have scored it higher

Posted by on 6 Jan 2015

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About the Stourport Manor Hotel, Sure Hotel Collection by Best Western

Location 35 Hartlebury Road, Stourport-on-Severn, England DY13 9JA

Property Features

Stourport Manor Hotel, Sure Hotel Collection by Best Western offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, a BBQ, and a garden are also featured at the business-friendly Stourport Manor Hotel, Sure Hotel Collection by Best Western. Self parking is free. This 4-star Stourport-on-Severn hotel is smoke free.

  • 1 building
  • 72 guestrooms or units
  • 2 levels
  • Built in 1890
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Birmingham Airport (BHX) (59.5 km / 37 mi)
  • Train station: Kidderminster Station (6.2 km / 3.9 mi)
  • Parking: Free self parking

Room Amenities

Stourport Manor Hotel, Sure Hotel Collection by Best Western offers 72 forms of accommodation with a safe and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Stourport-on-Severn hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 7:00 AM to 8:00 AM and at the weekend from 7:00 AM to 8:00 AM.

Brasserie – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests staying over the Christmas period should contact the property prior to arrival to make dining arrangements, as dining is limited over this time.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and We Care Clean (Best Western) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 7.95 for adults and GBP 7.95 for children (approximately)
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Birmingham Stourport Manor
  • Menzies Hotels Birmingham Stourport Manor Stourport-on-Severn
  • Stourport Birmingham
  • Hallmark Hotel Stourport Manor Stourport-on-Severn
  • Hallmark Hotel Stourport Manor
  • Hallmark Stourport Manor Stourport-on-Severn
  • Hallmark Stourport Manor
  • Hallmark Hotel Stourport Manor
  • Stourport Manor Sure Hotel Collection by Best Western

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.