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"Some of the staff members are not nice....little bit racist. " More

By a verified traveller on Tue 06 Aug 2019

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Standard Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£68* Per night/room 4 Sep - 5 Sep

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Hilton Strasbourg's good location gets good marks from our customers. During your stay, you're just a quick walk from Strasbourg Convention Centre. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym and a sauna
  • Guests speak favourably about the helpful staff and the quiet location
  • Steps from Strasbourg Convention Centre and 8 minutes on foot from Exhibition Park
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Hilton Strasbourg ratings based on 21 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Strasbourg

Everyone (7) Couples (6) Family (3)
3 out of 5
Some of the staff members are not nice....little bit racist.

Posted by on 6 Aug 2019

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2 out of 5

Overpriced, increasingly shabby, complacent

Cons: New management
Hilton used to be the premium hotel in Strasbourg. Unfortunately, while it still charges premium prices, the rooms are shabby, old-fashioned and lacking in power sockets, so bring an extension lead and adaptons. Worse is the overpriced food. Many of the glasses at the breakfast buffet had lipstick on, we ordered a side-salad, which looked as if the left over garnish from other meals had been scooped up into a bowl, and the additional cost for side orders was exorbitant (10 euros for rice instead of potatoes)

Posted by , from Rome on 16 Mar 2018

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Comment from Hotel Management

20 Apr 2018 by Isabelle P.

Dear Ciccio, Thank you very much for your feedback. We are sorry to read that your last stay was not up to your expecations. Rest assured that we have shared your comments with the Management Team for their review and action planning. We would also like to inform you that room renovations started this month. We would be honored should you give us the opportunity to welcome you back in the near future and Make It Right. Best Regards,

2 out of 5

Freezing experience

The heating was not working properly and, since the hotel is made of glass, the temperature in the rooms very low. The staff was very nice and proposed us to move to another room but they informed us that they was aware of the problem and that was present in all the rooms. Additional heating equipment was no more available because it was already delivered to other customer.

Posted by on 1 Dec 2015

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3 out of 5
wir kommen seit Jahren in dieses Hotel. Leider ist eine dringende Reservation fällig.

Posted by on 20 Jul 2022

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2 out of 5
Das Hotel sieht recht runtergekommen aus. Badezimmerarmaturen kaputt, altmodische Innenausstattung, Blutflecken an der Bettdecke um ein paar Mängel aufzuzählen. Frühstück war wiederlich. Gläser haben nacht etwas komischem gerochen… nie wieder

Posted by on 18 Apr 2022

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3 out of 5
Angebot und Service entspricht nicht den Erwartungen an Viersternhotel.

Posted by on 21 Mar 2022

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2 out of 5
Wir hatten eine Junior-Suite für zwei Erwachsene und zwei Kinder gebucht. Das Zimmer war jedoch nur für zwei Personen hergerichtet. Im Zimmer befand sich nur ein King Size Bett und im Badezimmer zwei Duschtücher. Nach Reklamation wurde noch ein Einzelbett und ein Duschtuch hinzugefügt. Also mussten wir mit einem 11-jährigen Jungen zu dritt im Bett schlafen. Die Tür zum Badezimmer war defekt und konnte nicht vollständig geschlossen werden. Bei der Ankunft konnte die Reservation nicht sofort gefunden werden, da sie unter meinem zweiten Nachnamen abgespeichert war (Fehler des Hotels), woraufhin das Personal sehr vorwurfsvoll und anklagend reagierte. Ansonsten war das Personal aber freundlich und zuvorkommend. Frühstücksbuffet war toll.

Posted by on 18 Oct 2021

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4 out of 5
Hotel an sich ist ein typisches Hilton der 70er Jahre, Zimmer neu und sehr schön eingerichtet, Corona bedingt anderer Service beim Frühstück

Posted by on 2 Aug 2021

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5 out of 5
Présence d’une baignoire et produit d’accueil varié

Posted by on 31 Jan 2021

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Comment from Hotel Management

25 Feb 2021 by Hilton Strasbourg

Cher Client, Nous vous remercions d’avoir pris le temps de nous faire part de vos impressions suite à votre séjour passé dans notre établissement. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous. Nous espérons vous accueillir à nouveau très prochainement. Bien cordialement,

3 out of 5

Posted by on 5 Jan 2020

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Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Saturday:

  • Bar/lounge
  • Restaurant
  • Sauna

Property Features

Hilton Strasbourg offers its guests a sauna and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a business centre on site. There are 14 meeting rooms available. A terrace, tour or ticket assistance, and multilingual staff are also featured at the eco-friendly Hilton Strasbourg. For a fee, parking is available. This 4-star Strasbourg hotel is smoke free.

  • 1 building
  • 245 guestrooms or units
  • 7 levels
  • Built in 1980
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Free parking nearby

Transport

  • Train station: Bischheim Station (2.7 km / 1.7 mi)
  • Metro station: Lycee Kleber Tram Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Strasbourg offers 245 accommodations with laptop-compatible safes and a safe. Beds feature premium bedding. Televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

H!Brasserie – This brasserie serves breakfast, brunch, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per stay.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 20 per pet, per night
  • Weight limit: 10 lbs
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast, lunch and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.42 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 25 per person (approximately)
  • Self-parking fee: EUR 20.00 per day
  • Valet parking fee: EUR 20 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Strasbourg
  • Hilton Strasbourg
  • Strasbourg Hilton
  • Hilton International Strasbourg
  • Hilton Strasbourg Hotel Strasbourg
  • Strasbourg Hilton International
  • Hilton Strasbourg Hotel
  • Hilton Strasbourg Hotel
  • Hilton Strasbourg Strasbourg
  • Hilton Strasbourg Hotel Strasbourg

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Key (nogle)

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.