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"Cleaners decided not to clean room and gave us towels and tea bags instead. The following day although cleaners cleaned room they didn't leave any mil ... " More

By a verified traveller on Thu 24 Jan 2019

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Junior Suite

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Twin Room, 2 Single Beds (Adaptable)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Family Room, 1 Double Bed with Sofa bed

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Standard Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Superior Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they enjoy Ettington Chase's good location. During your stay, you'll be close to Compton Verney. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool. This 4-star hotel has 130 rooms over 3 floors. Free WiFi and LCD TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a health club and a sauna
  • Guests speak favourably about the helpful staff and the breakfast
  • 9 minutes by car from Charlecote Park and 9 minutes from Compton Verney

Ettington Chase ratings based on 4 verified reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ettington Chase

Everyone (4)
4 out of 5
Cleaners decided not to clean room and gave us towels and tea bags instead. The following day although cleaners cleaned room they didn't leave any milk. Went to Reception and the Receptionist was on phone for 10 minutes and ignored me. Finally found a male member of staff who appeared to think the lack of milk was wasn't a major issue and almost tutted at me. Need to also mention the bathroom needs to be refurbished as mold all around the bath.

Posted by on 24 Jan 2019

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Comment from Hotel Management

7 Feb 2019 by Tracy Barnett

Thank you for your comments I apologise that on this occasion we did not meet your expectations. I have passed all of your comments onto the relevant departments. Tracy Barnett Sales Office Manager

2 out of 5

Not what I expected

On arrival the hotel main building and reception looked good but when checking into the room which was in the extension this was not what was on the photos, badly in need of a refurb After getting upgraded to one of the new rooms, this was excellent and worthy of the photos and what was expected. Dinner, the menu was limited so I went for the steak which was nice although I did have to ask for more cutlery and a steak knife as was not given after my starter, but a nice meal once in the room the heating was automatically switched off at 10.00pm, in winter this is not acceptable and the room got very cold, when asking at reception they gave up a portable heater which was not much use. Returning to the bar at 11pm I found it closed, and this was because the hotel was quiet, fair enough but there was no room service available I decided to check out the Saturday morning and not stay a 2nd night and received a full refund, so fair play for that

Posted by , from Nottingham on 5 Feb 2018

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3 out of 5

Lovely country hotel

Staff brilliant friendly and helpful. Food fresh and hot . Bed awful , mattress hard and duvets need replacing ours only three quarters filling in there spent 2 sleepless nights as cold ( heating goes off ). Water nice and hot. Nice hostess tray. Brilliant hotel if you don't mind lack of sleep.

Posted by , from Wiltshire on 24 Mar 2017

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3 out of 5

Staff were lovely

I don't think the hotel is worth what we paid, we were on the ground floor with window restrictors so the room was really hot, the shower was awful no power at all and for the price I expected a little wow factor

Posted by , from West Midlands on 4 Aug 2016

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Renovations + Closures

This property is closed from 24 March 2020 to 31 March 2021 (dates subject to change).

The property is closed between 20 December and 01 January.

Property Features

Ettington Chase offers its guests an indoor pool, a kids' pool, a health club, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business centre. Event space at this hotel measures 2293 square feet (213 square metres) and includes conference rooms. A sauna, a library, and a terrace are also featured at the eco-friendly Ettington Chase. Self parking is free. Smoking is allowed in designated areas at this 4-star Stratford-upon-Avon hotel.

  • 1 building
  • 130 guestrooms or units
  • 3 levels
  • 2293 sq ft of conference space
  • 213 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Birmingham (BHX) (48.3 km / 30 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Ettington Chase offers 130 forms of accommodation with a safe and coffee/tea makers. 32-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Stratford-upon-Avon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7 AM to 9:30 AM.

Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

An indoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

After 11 PM, guests need to dial '0' on the hotel's entry-phone for the night team.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 10.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser

Contactless check-in and contactless check-out are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 14.95 per person (approximately)
  • Late check-out fee: GBP 25.00 (subject to availability)
  • Crib (infant bed) fee: GBP 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ettington Chase
  • Ettington Chase Hotel
  • Ettington Chase Hotel Stratford-upon-Avon
  • Ettington Chase Stratford-upon-Avon
  • Hotel Ettington
  • Hotel Ettington Chase
  • Ettington Chase Hotel Warwickshire
  • Ettington Chase Hotel
  • Ettington Chase Stratford-upon-Avon
  • Ettington Chase Hotel Stratford-upon-Avon

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.