16 Oct 2019 by Beth - Reservations
Dear Guest, Thank you for your lovely review. We have 2 car parks at the hotel, we advise all our guests that if they struggle to find a space to leave your car out the front of the hotel where our porters will collect your luggage from your car and assist you in finding a suitable space. We are please you enjoyed your stay with us and we hope to see you again in Lavenham in the near future.
19 Aug 2019 by The Reservations Team
Many thanks for your review, we will pass your feedback to the kitchen team at the hotel and hope to be able to welcome you back again.
This property is closed from 24 December 2020 to 16 May 2021 (dates subject to change).
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a terrace, and tour or ticket assistance are also featured at the business-friendly The Swan Hotel. The hotel can provide concierge services and wedding services. This 4-star Sudbury hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Limited onsite parking , Free parking nearby
The Swan Hotel offers 45 forms of accommodation with a safe and complimentary bottles of water. This individually furnished accommodation includes desks. Flat-screen televisions are featured in guestrooms. This Sudbury hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 9:30 AM.
The Gallery Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Reservations are required.
The Brasserie – This brasserie specialises in British cuisine and serves lunch and dinner. Reservations are required. Open selected days.
Airman's Bar – On-site bar. Open daily.
24-hour room service is available.
Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.