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Paraplegic Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£125* Per night/room 30 Sep - 1 Oct

Luxury Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Luxury Room with Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Luxury Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the family-friendly amenities at The Cascades Hotel at Sun City Resort. During your stay, you're just a quick walk from The Gary Player Golf Course. Features include free WiFi in public areas, free valet parking and a free area shuttle. This 5-star hotel has 243 rooms over 14 floors. All rooms offer free WiFi and satellite TV channels.

  • Air-conditioned rooms with 24-hour room service, satellite TV and minibars
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine with garden views at Peninsula, one of the property's 2 restaurants and 3 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the outdoor pool
  • Treat yourself to body scrubs, body treatments or aromatherapy at Gary Player Health Spa
  • Services include babysitting, a kids' club and dry cleaning/laundry
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a fitness centre
  • Guests speak favourably about the location and the pool
  • Steps from The Gary Player Golf Course and Sun City Casino
  • Free local-area and casino shuttle service

The Cascades Hotel at Sun City Resort ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for The Cascades Hotel at Sun City Resort

Everyone (2)
2 out of 5
Faded grandeur. Only 1 out of 3 lifts working during our stay. Staff were slow to serve and breakfast process was arduous - I had to go into the kitchen to enquire about my egg order as no waiting staff could be found. They managed to avoid all eye contact. No cold water to bath in on 2 separate occasions. Hail storm damage also meant soggy carpets, leaking ceilings and pool unavailable. While that was disappointing, it was understandable due to the extreme weather.

Posted by on 24 Dec 2018

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Comment from Hotel Management

26 Dec 2018 by Asa

Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs.

3 out of 5

Hotel vieillot manquant de maintenance.

Décoration et équipements vieillots.manque de maintenance.un seul ascenseur sur trois en fonctionnement.ne correspond pas à un service de 5 étoiles.tres cher pour ce que c'est.

Posted by , from nice on 11 Jan 2018

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Comment from Hotel Management

24 Feb 2018 by Asanda

Merci pour ce commentaire et merci d'avoir choisi l'Hôtel Cascades comme établissement d'hébergement de choix pour votre séjour au Sun City Resort. Merci d'avoir porté à mon attention les différents points de préoccupation. Tous ces éléments ont été notés et j'ai discuté des problèmes avec la direction concernée, qui a conçu et mis en œuvre un plan d'action correctif afin d'éviter toute récurrence. S'il vous plaît noter que nous allons faire des rénovations à partir du 1er Avril 2018, en ce qui concerne les ascenseurs s'il vous plaît soyez informé qu'ils sont fixes. Dans le cadre d'une marque internationale qui se targue de service, et les leaders de l'industrie que nous servons; Des mesures correctives ont été conçues et mises en œuvre pour éliminer la possibilité de réapparition dans un proche avenir car l'excellence n'est pas un accomplissement mais plutôt un esprit et un processus sans fin que les hôteliers s'efforcent de maîtriser. Vos commentaires nous aideront à résoudre le problème que vous nous avez signalé afin que nous puissions améliorer notre service. Nous apprécions vraiment votre entreprise et espérons que vous nous donnerez d'autres occasions de répondre à vos besoins en matière d'hébergement.

About the The Cascades Hotel at Sun City Resort

Location R556, Moses Kotane, North West 0316

Renovations + Closures

The property is closed between 31 May and 7 July.

Property Features

The Cascades Hotel at Sun City Resort offers its guests a full-service spa, a golf course, and a complimentary water park. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, A poolside bar, and A bar/lounge. Public spaces have free WiFi. You'll find a business centre on site. A casino, an outdoor pool, and a kids' pool are also featured at the luxury The Cascades Hotel at Sun City Resort. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Moses Kotane hotel.

  • 243 guestrooms or units
  • 14 levels
  • 2 dining venues
  • 3 bars or lounges
  • Casino
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free area shuttle and casino shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Cascades Hotel at Sun City Resort offers 243 forms of air-conditioned accommodation with minibars and a safe. Televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Separate bath and shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Peninsula – Overlooking the garden, this restaurant specialises in international cuisine and only serves breakfast.

Bocado – This poolside restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

The Grill Room – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.

Legends – This restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Luma Bar & Lounge – This lobby lounge specialises in local cuisine and only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

Guests can experience the thrill of a safari, and enjoy recreation facilities including 2 outdoor tennis courts. An outdoor pool and a children's pool are on site. Other recreational amenities include a complimentary water park, a lazy river, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Game drive on site
  • Safari on site
  • Miniature golf on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Archery on site
  • Waterskiing on site
  • Motor boating on site
  • Mountain biking on site
  • Parasailing on site
  • Ziplining on site
  • Playground on site
  • Segway rental/tour on site
  • Boat tours on site
  • Personal motorised watercraft on site
  • Game viewing on site

Spa Services

Gary Player Health Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 16

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Cascades Hotel at Sun City Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Diners Club and Union Pay; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and Union Pay. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available through room service.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Hotel Names

  • Cascades Hotel
  • Cascades Hotel Sun City
  • Cascades Sun City
  • Hotel Cascades
  • Hotel Cascades Sun City
  • Cascades Hotel Sun City Resort
  • Cascades Hotel Resort
  • The Cascades Hotel
  • The Cascades At Sun City
  • The Cascades Hotel at Sun City Resort Hotel
  • The Cascades Hotel at Sun City Resort Moses Kotane
  • The Cascades Hotel at Sun City Resort Hotel Moses Kotane

You should know

  • The Cascades Hotel at Sun City Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.