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4.5 out of 5

"Amazing hotel. Gorgeous! Still can't get over the gorgeous designs and attention to detail. Exceptional staff! - Really made a fuss to make our stay a ... " More

By a verified traveller on Mon 25 Sep 2017

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Luxury Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£152* Per night/room 16 Aug - 17 Aug

Superior Luxury Pool Facing Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Luxury Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Paraplegic Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Luxury Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the comfortable rooms at The Palace of the Lost City at Sun City Resort. During your stay, you're just a quick walk from Lost City. Features include free WiFi in public areas, a free round-trip airport shuttle and a free area shuttle. This 5-star hotel has 335 rooms over 8 floors. Each room includes amenities such as free WiFi and cable TV channels.

  • Air-conditioned rooms with 24-hour room service, cable TV and minibars
  • Free WiFi
  • Enjoy international cuisine while dining at Crystal Court
  • Valet parking and self-parking available for a fee
  • Splash around at the free water park with a lazy river or swim in the outdoor pool
  • Treat yourself to body wraps, facials or manicures and pedicures at The Royal Salon
  • Services include babysitting, a kids' club and dry cleaning/laundry
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a health club
  • Guests speak favourably about the value of their stay and the helpful staff
  • Steps from Lost City and 14 minutes on foot from The Valley of Waves
  • Free airport, local-area and casino shuttle service

The Palace of the Lost City at Sun City Resort ratings based on 2 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Palace of the Lost City at Sun City Resort

Everyone (2)
4 out of 5

Posted by on 7 Apr 2019

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Comment from Hotel Management

8 Apr 2019 by Caron

Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards The Palace – Sun City

5 out of 5

Extraordinary experience!

Amazing hotel. Gorgeous! Still can't get over the gorgeous designs and attention to detail. Exceptional staff! - Really made a fuss to make our stay an enjoyable one. Shout out to our fantastic Butlers Tumelo and Silas with drinks trolley! Large and beautiful suite. So much to do here - At least a few days are needed to fit in relaxing and a safari, and other excursions and activities. We never ran out of things to do!! The down side is that the hotel is screaming for a renovation because at closer inspection carpets are worn, bathroom plumbing can be noisy, and old style decor in rooms. This is still a grand hotel, and I highly recommend this for families, and couples alike.

Posted by , from London on 25 Sep 2017

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Comment from Hotel Management

13 Feb 2018 by Caron

Dear Shamiso Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again in the near future. Kind regards Hotel Manager The Palace – Sun City

About the The Palace of the Lost City at Sun City Resort

Location Sun City Resort, Sun City, North West 0316

Renovations + Closures

This property is closed from 20 March 2020 to 14 August 2020 (dates subject to change).

The property will be renovating from 29 June 2020 to 08 August 2020 (completion date subject to change). The following areas are affected:

  • Water park

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

The Palace of the Lost City at Sun City Resort offers its guests a full-service spa, a golf course, and a complimentary water park. There are 3 restaurants and 3 coffee shops/cafés, as well as a nearby corner/local shop. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi is free in public spaces. You'll find a business centre on site. A casino, an outdoor pool, and a kids' pool are also featured at the luxury The Palace of the Lost City at Sun City Resort. A roundtrip airport shuttle (available 24 hours) and An area shuttle are free. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Sun City hotel.

  • 1 building
  • 335 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 3 coffee shops
  • Casino
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts -2
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Free airport shuttle, area shuttle, and casino shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Palace of the Lost City at Sun City Resort offers 335 forms of air-conditioned accommodation with minibars and a safe. Televisions come with cable channels. Bathrooms include a separate bath and shower, slippers, complimentary toiletries and hairdryers. This Sun City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Crystal Court – This restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required.

The Grill Room – Overlooking the garden, this steakhouse specialises in international cuisine and only serves dinner. Reservations are required. Open daily.

Plume – This fine-dining restaurant specialises in French cuisine and only serves dinner. Reservations are required. Open selected days.

Tusk Bar & Lounge – This piano bar specialises in African cuisine and only serves light fare. Open daily.

Bocado – This poolside restaurant specialises in Mediterranean cuisine and only serves light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Guests can experience the thrill of a safari, and enjoy recreation facilities including 2 outdoor tennis courts. An outdoor pool and a children's pool are on site. Other recreational amenities include a complimentary water park, a lazy river, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ecotours on site
  • Game drive on site
  • Safari on site
  • Miniature golf on site
  • Golfing on site
  • Hiking/biking trails on site
  • Archery on site
  • Waterskiing on site
  • Motor boating on site
  • Mountain biking on site
  • Parasailing on site
  • Ziplining on site
  • Playground on site
  • Segway rental/tour on site
  • Personal motorised watercraft on site
  • Game viewing on site

Spa Services

The Royal Salon has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

  • Deep tissue massage
  • Outdoor treatment areas
  • Reflexology
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 16

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Palace of the Lost City at Sun City Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests

Individually wrapped food options are available through room service

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Individually wrapped food options are available through room service.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: ZAR 65 per night
  • Valet parking fee: ZAR 65 per night
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • LOST CITY PALACE
  • LOST PALACE
  • PALACE LOST
  • PALACE LOST CITY
  • PALACE LOST Hotel
  • PALACE LOST Hotel CITY
  • Palace Lost City Hotel Sun City
  • Palace Lost City Hotel
  • Palace Lost City Sun City
  • The Palace Of The Lost City Hotel Sun City
  • The Palace Of Lost City
  • Palace Lost City Sun City Resort
  • Palace Lost Resort
  • The Palace of the Lost City
  • The Palace of the Lost City at Sun City Resort Hotel
  • The Palace of the Lost City at Sun City Resort Sun City
  • The Palace of the Lost City at Sun City Resort Hotel Sun City

You should know

  • The Palace of the Lost City at Sun City Resort offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.