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5.0 out of 5

"Good value for money, excellent location right in front the mall (PTC and Pakuwon Mall) " More

By a verified traveller on Mon 31 Dec 2018

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Deluxe Apartment, 1 King Bed, Refrigerator & Microwave, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
£38* Per night/room 4 Mar - 5 Mar

Executive Apartment, 1 King Bed, Refrigerator & Microwave, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Apartment, Refrigerator & Microwave, City View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Apartment, Refrigerator & Microwave, City View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Apartment, Refrigerator & Microwave, City View

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Penthouse, 1 King Bed, Refrigerator & Microwave, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the overall value at Ascott Waterplace Surabaya. During your stay, you're just a quick walk from Pakuwon Mall. Features include free WiFi in public areas, plus 2 outdoor pools and a restaurant. This 4.5-star aparthotel has 182 aparthotels over 33 floors. Each apartment offers free WiFi and a kitchenette.

  • Each apartment offers a kitchenette, a washing machine and a separate living room
  • Free WiFi
  • Options for a bite to eat include a restaurant and a coffee shop
  • Continental breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Services include a free kids' club, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre and a playground
  • Guests speak favourably about the proximity to shopping and the breakfast
  • Just a 2-minute drive from Pakuwon Mall and 10 minutes from Surabaya Zoo
  • Airport, train station pick-up and train station drop-off shuttle service available for a fee

Ascott Waterplace Surabaya ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ascott Waterplace Surabaya

Couples (1) Family (1)
5 out of 5
Good value for money, excellent location right in front the mall (PTC and Pakuwon Mall)

Posted by on 31 Dec 2018

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Comment from Hotel Management

3 Jan 2019 by Nany S

Dear Anonymous, Warmest Greetings from Ascott Waterplace Surabaya! We look forward to welcome you again at our serviced residence. Best regards,

Renovations + Closures

The following facilities will be closed during May, June, July, August, September and October:

  • Children's club
  • Swimming pool

Property Features

Ascott Waterplace Surabaya offers its guests 2 outdoor swimming pools, a waterslide, a fitness centre, and a kids' pool. Along with a restaurant, there's a coffee shop/café on site. There's an onsite 24-hour business centre. A computer station is on site and WiFi is free in public spaces. There are 2 meeting rooms available. A terrace, a free kid's club, and tour or ticket assistance are also featured at the luxury Ascott Waterplace Surabaya. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. A complete renovation of Ascott Waterplace Surabaya was completed in January 2015. This Art Deco Surabaya aparthotel is smoke free.

  • 1 building
  • 182 guestrooms or units
  • 33 levels
  • Dining venue
  • Coffee shop
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Surabaya (SUB-Juanda) (23 km / 14.3 mi)
  • Property shuttles: Airport shuttle and train station pick-up

Room Amenities

Ascott Waterplace Surabaya offers 182 forms of air-conditioned accommodation with DVD players and a safe. This accommodation offers separate living rooms. LED televisions come with cable channels. Accommodation at this 4.5-star aparthotel has kitchenettes with fridges, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Surabaya aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • Washer
  • Dining room
  • Living room
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • DVD player
  • Fridge
  • Microwave
  • Electric kettle
  • Kitchenware
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Free tea bags/instant coffee
  • Wardrobe or cupboard
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:00 AM to 10:00 AM.

Ascott Waterplace Surabaya has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.

Guests aged under 17 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 15

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 570370.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Ascott Waterplace Surabaya

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking

This property accepts credit cards, debit cards and cash

Heating is not provided

On-site parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking. This property accepts credit cards, debit cards and cash. Heating is not provided. On-site parties or group events are strictly prohibited.

For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast.

  • One child stays free
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • Property Registry Number – +62317393001
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 500000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: IDR 130000 for adults and IDR 65000 for children (approximately)
  • Airport shuttle fee: IDR 350000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 350000.00 (one-way), (from 1 to 12 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: IDR 570370.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ascott Waterplace Surabaya Aparthotel
  • Ascott Waterplace Aparthotel
  • Ascott Waterplace Surabaya
  • Ascott Waterplace
  • Ascott Waterplace Surabaya Java
  • Ascott Waterplace Surabaya Surabaya
  • Ascott Waterplace Surabaya Aparthotel
  • Ascott Waterplace Surabaya Aparthotel Surabaya

You should know

  • Ascott Waterplace Surabaya offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.