3 Jan 2019 by Nany S
Dear Anonymous, Warmest Greetings from Ascott Waterplace Surabaya! We look forward to welcome you again at our serviced residence. Best regards,
The following facilities will be closed during May, June, July, August, September and October:
Ascott Waterplace Surabaya offers its guests 2 outdoor swimming pools, a waterslide, a fitness centre, and a kids' pool. Along with a restaurant, there's a coffee shop/café on site. There's an onsite 24-hour business centre. A computer station is on site and WiFi is free in public spaces. There are 2 meeting rooms available. A terrace, a free kid's club, and tour or ticket assistance are also featured at the luxury Ascott Waterplace Surabaya. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. A complete renovation of Ascott Waterplace Surabaya was completed in January 2015. This Art Deco Surabaya aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking (limited spaces)
Ascott Waterplace Surabaya offers 182 forms of air-conditioned accommodation with DVD players and a safe. This accommodation offers separate living rooms. LED televisions come with cable channels. Accommodation at this 4.5-star aparthotel has kitchenettes with fridges, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Surabaya aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a continental breakfast daily from 6:00 AM to 10:00 AM.
Ascott Waterplace Surabaya has a restaurant on site.
Room service (during limited hours) is available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.
Guests aged under 17 years old are not allowed in the health club or fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts credit cards, debit cards and cash
Heating is not provided
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking. This property accepts credit cards, debit cards and cash. Heating is not provided. On-site parties or group events are strictly prohibited.
For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.