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Superior Room Twin Bed

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£19* Per night/room 1 Mar - 2 Mar

Deluxe Room Twin Bed

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Classic Twin Bed

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Royale Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Classic King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royale Club Twin Bed

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

During your stay at Garden Palace Hotel Surabaya, you're just a quick walk from Surabaya Plaza Shopping Mall. Features include free WiFi in public areas, plus 3 restaurants and 2 bars. This 4-star hotel has 360 rooms. Each room includes amenities such as free WiFi and a memory foam bed.

  • Air-conditioned rooms with memory foam beds, 24-hour room service and Egyptian cotton sheets
  • Free WiFi
  • Enjoy international cuisine at Green House, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking, self-parking and Motorhome/coach/lorry parking available for a fee
  • Services include free babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a health club
  • Just a 3-minute walk from Surabaya Plaza Shopping Mall and 11 minutes on foot from Grand City Surabaya
  • Airport shuttle service available for a fee

About the Garden Palace Hotel Surabaya

Location Jalan Yos Sudarso 11, Surabaya, East Java 60271

Renovations + Closures

The following facilities or services will be unavailable from December 1 2020 to February 23 2021 (dates subject to change):

  • Beach
  • Business centre
  • Children's club
  • Golf course
  • Hot springs
  • Shuttle services
  • Swimming pool
  • Tennis courts
  • Water park

Property Features

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A bar/lounge. You'll find a 24-hour business centre on site. Public spaces have free WiFi. Event space at this hotel measures 8608 square feet (800 square metres) and includes conference rooms. A health club, a nightclub, and spa services are also featured at the business-friendly Garden Palace Hotel Surabaya. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Surabaya hotel.

  • 360 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • 8608 sq ft of conference space
  • 800 sq. m of conference space
  • Nightclub
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (free)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (free)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking , Limited onsite parking

Transport

  • Airport: Surabaya (SUB-Juanda) (17.8 km / 11 mi)
  • Train station: Surabaya Gubeng Station (2.1 km / 1.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Garden Palace Hotel Surabaya offers 360 forms of air-conditioned accommodation with a safe and free newspapers. Memory foam beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. This Surabaya hotel provides complimentary wireless Internet access. Bathrooms include slippers, complimentary toiletries, hairdryers and toothbrushes and toothpaste. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Memory foam beds
  • Day bed
  • In-room dining (24 hours)
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

Green House – This restaurant specialises in international cuisine. Open 24 hours.

Ming Court – This restaurant specialises in Chinese cuisine and serves breakfast, lunch and dinner.

Vista Jazz – This bistro specialises in international cuisine and serves dinner and light fare.

Curabhaya – This lobby lounge specialises in Indonesian cuisine and serves dinner and light fare. Open 24 hours.

CAT Pajamas – This bar specialises in international cuisine and only serves light fare.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 250000.00 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Garden Palace Hotel Surabaya

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards, debit cards and cash

Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve on-site parking. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • Restricted number of spaces per unit
  • Number of spaces per unit - 10
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 55000.00 for adults and IDR 27500.00 for children (approximately)
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: IDR 250000 (one-way), (up to 13 years old)
  • Uncovered self-parking fee: IDR 60000 per day (in/out privileges)
  • Valet parking fee: IDR 25000 per day (in/out privileges)
  • Rollaway bed fee: IDR 250000.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Garden Hotel Surabaya
  • Garden Palace Hotel
  • Garden Palace Hotel Surabaya
  • Garden Palace Surabaya
  • Garden Palace Surabaya Hotel
  • Garden Surabaya
  • Hotel Garden Palace Surabaya
  • Hotel Garden Surabaya
  • Palace Hotel Surabaya
  • Surabaya Garden Palace Hotel
  • Garden Palace Hotel Surabaya, Java
  • Garden Surabaya Surabaya
  • Garden Palace Hotel Surabaya Hotel
  • Garden Palace Hotel Surabaya Surabaya
  • Garden Palace Hotel Surabaya Hotel Surabaya

You should know

  • Garden Palace Hotel Surabaya offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.