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4.0 out of 5

"Well situated, Novotel Surabaya is a green hotel, with good service from the staff. " More

By a verified traveller on Fri 10 Jan 2020

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Hotel Description

The spacious rooms at Novotel Surabaya Hotel & Suites get high marks from our customers. During your stay, you'll be within walking distance of Surabaya Zoo. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool. Built in 1995, this 4-star hotel has 215 rooms. Free WiFi and cable TV channels are available in all rooms.

  • Air-conditioned rooms with cable TV, room service (during limited hours) and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include a restaurant, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast offered for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a fitness centre and a sauna
  • Guests have great things to say about the size of the guestrooms and the value of their stay
  • 7 minutes by car from Royal Plaza Surabaya and 8 minutes from Surabaya Zoo
  • Airport shuttle service available for a fee

Superior Room, Garden View

Bed Count 2 Single Beds Maximum Occupancy 4 Max
£22* Per night/room 20 Jul - 21 Jul

Superior Room, Pool View

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Superior Room, Terrace

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Novotel Surabaya Hotel & Suites ratings based on 3 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Novotel Surabaya Hotel & Suites

Business (1) Couples (1)
5 out of 5
Well situated, Novotel Surabaya is a green hotel, with good service from the staff.

Posted by on 10 Jan 2020

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Comment from Hotel Management

23 Jan 2020 by Ruzi Okta Febrian

Dear Guest, Thank you has coming and choose our hotel for stay during your visit at Surabaya.We are glad to see that you has happy to stay with us.Your positive comment surely we will share to our team that will boost our spirit to keep our best service. Wish to see you very soon to stay back at Our Hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

3 out of 5

séjour découverte

Bel hôtel très spacieux avec immense piscine originale entourée par les bâtiments des chambres. Seul vrai inconvénient, situation géographique assez éloignée de tout centre d'intérêt, taxi (faible coût) ou voiture obligatoire. Par contre la ville n'a pas grand intérêt touristique

Posted by on 19 Jun 2015

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4 out of 5

beautiful hotel

Das Zimmer zum Pool hin war absolute klasse und hat keine Erwartungen offen gelassen. Der Pool ist wunderschön angelegt, wenn auch relativ klein. Der Speisesaal ist einfach und entspricht 3-Sterne-Hotels, das Essen war aber sehr gut. Überhaupt insgesamt ein tolles Hotel.

Posted by on 7 Oct 2013

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About the Novotel Surabaya Hotel & Suites

Location Jalan Ngagel No 173-175, Surabaya, East Java 60246

Property Features

Novotel Surabaya Hotel & Suites offers its guests an outdoor pool, a kids' pool, an outdoor tennis court, and a spa tub. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. A fitness centre, a sauna, and spa services are also featured at the family-friendly Novotel Surabaya Hotel & Suites. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4-star Surabaya hotel.

  • 215 guestrooms or units
  • Built in 1995
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Surabaya (SUB-Juanda) (14.6 km / 9.1 mi)
  • Train station: Surabaya Gubeng Station (4.1 km / 2.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Novotel Surabaya Hotel & Suites offers 215 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This Surabaya hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Janggala Restaurant – On-site brasserie. Guests can enjoy al fresco dining (weather permitting).

Dahana Lounge Bar – This bar only serves light fare. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Horse riding/rental on site

Spa Services

  • Thai massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 210744.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Novotel Surabaya Hotel & Suites

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Staffed front desk
  • Service animals not allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 130000 for adults and IDR 65000 for children (approximately)
  • Airport shuttle fee: IDR 286000 per vehicle (one way)
  • Rollaway bed fee: IDR 210744.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Novotel Surabaya
  • Hotel Surabaya
  • Novotel Hotel Surabaya
  • Novotel Surabaya
  • Novotel Surabaya Hotel
  • Surabaya Novotel
  • Novotel Surabaya Hotel And Suites Java
  • Novotel Surabaya Hotel Surabaya
  • Novotel Surabaya & Suites
  • Novotel Surabaya Hotel & Suites Hotel
  • Novotel Surabaya Hotel & Suites Surabaya
  • Novotel Surabaya Hotel & Suites Hotel Surabaya

You should know

  • Novotel Surabaya Hotel & Suites offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.