Skip to main content
Beginning of main content

Enter dates to see availability

Select your room to view prices

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
£33* Per night/room 5 Mar - 6 Mar

Horizon Club Executive 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Horizon Club, Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Shangri-la Hotel Surabaya. During your stay, you're just a quick walk from Ciputra World Mall. Features include free WiFi in public areas, free self-parking and a free area shuttle. Built in 1995, this 5-star hotel has 368 rooms over 17 floors. Free WiFi and Smart TVs are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, Smart TVs and fridges
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 5 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Valet parking available for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Treat yourself to Swedish massages, body scrubs or facials at CHI, The Spa
  • Services include a free kids' club, a lifeguard on site and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a health club and a steam room
  • Guests have great things to say about the location and the beds
  • 7 minutes by car from Surabaya Town Square and 9 minutes from Surabaya Zoo
  • Free local-area shuttle service

Property Features

Shangri-la Hotel Surabaya offers its guests a full-service spa, outdoor tennis courts, and a waterslide. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi is free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this hotel measures 17255 square feet (1603 square metres) and includes conference centres. An outdoor pool, a kids' pool, and a health club are also featured at the luxury Shangri-la Hotel Surabaya. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Surabaya hotel.

  • 368 guestrooms or units
  • 17 levels
  • 5 dining venues
  • 17255 sq ft of conference space
  • 1603 sq. m of conference space
  • Built in 1995
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Fridge

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , Limited onsite parking

Transport

  • Airport: Surabaya (SUB-Juanda) (17.7 km / 11 mi)
  • Train station: Surabaya Gubeng Station (6.3 km / 3.9 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Shangri-la Hotel Surabaya offers 368 forms of air-conditioned accommodation with a safe and complimentary bottles of water. 49-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries. This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Fridge
  • Electric kettle
  • Hypo-allergenic bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Toothbrush and toothpaste
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

JAMOO – This restaurant serves breakfast, lunch and dinner.

Nishimura – This restaurant serves lunch and dinner. Open daily.

Sapore Osteria – This restaurant only serves dinner. Open daily.

Shang Palace – This restaurant serves lunch and dinner. Open daily.

Desperados Bar & Grill – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a waterslide, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Tennis lessons on site
  • Golfing nearby
  • Yoga classes/instruction on site

Spa Services

CHI, The Spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 17

Special check-in instructions:

The check-in location differs from the property location. To check in, go to Horizon Lounge for Horizon Guests Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast based on the registered number of guests in the room. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

The check-in location differs from the property location. To check in, guests will need to go to Horizon Lounge for Horizon Guests
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 61.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Shangri-la Hotel Surabaya

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include carbon monoxide detector, a smoke detector, a security system and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards, debit cards and cash.

For guests' safety, the property includes carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Shangri-La Cares (Shangri-La)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 61.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Shangri-la Surabaya
  • Shangri-la Hotel Surabaya
  • Shangri-la Surabaya
  • Shangri-la Surabaya Hotel
  • Surabaya Shangri-la
  • Surabaya Shangri-la Hotel
  • Shangri La Surabaya
  • Shangri-La Hotel Surabaya Java
  • Surabaya Shangri La
  • Shangri La Surabaya Surabaya
  • Shangri-la Hotel Surabaya Hotel
  • Shangri-la Hotel Surabaya Surabaya
  • Shangri-la Hotel Surabaya Hotel Surabaya

You should know

  • Pool access available from 6:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
url importing http://www.ebookers.com/Surabaya-Hotels-Shangri-la-Hotel-Surabaya.h9013-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Surabaya-Hotels-Shangri-la-Hotel-Surabaya.h9013-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/Surabaya-Hotels-Shangri-la-Hotel-Surabaya.h9013-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.