"On arrival was given a room which was quite small with a sky light. it was roasting in there. so called reception and asked for room with a window. ... " More

By a verified traveller on Sun 05 Aug 2018

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Hotel Description

Our customers tell us they enjoy the room service at Russ Hill Hotel. During your stay, you'll be close to Gatwick Aviation Museum. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant. This 3-star hotel has 190 rooms over 2 floors. Enjoy your stay with amenities like a TV and a coffee maker in each room.

  • All rooms offer TVs, room service (during limited hours) and coffee/tea makers
  • Free WiFi in some public areas
  • Free self-parking
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • English breakfast served daily for a fee
  • WiFi for a fee
  • Amenities include a front-desk safe, a lift and a fireplace in the lobby
  • Guests speak favourably about the value of their stay and the proximity to the airport
  • 12 minutes by car from Surrey Hills and 6 minutes from Gatwick Aviation Museum
  • Airport drop-off shuttle service available for a fee

Double Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£36 per night

Family Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Russ Hill Hotel ratings based on 31 verified reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Russ Hill Hotel

Everyone (11) Couples (8) Business (5) Family (2) Other (4)
2 out of 5
The place is poorly maintained bathroom panels that don't fit and the level of mastic filling was appalling. The same can be said for the grounds as well fence panels broken everywhere and rubbish strewn around the grounds.

Posted by on 2 Mar 2019

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3 out of 5
This hotel is good for a nights stay before getting an early morning flight. The rooms are comfortable and we slept really well. However they still have old TV (non digital) in the rooms, therefore don’t work. The hotel car park is used for long stay airport parking, finding a space is hurrendos especially if you arrive late at the hotel. We found all spaces were taken and we had to park in a boggy/muddy field and were worried we would get stuck in the mud (think Glastonbury festival mud). The staff were grumpy and couldn’t be bothered to help. So don’t expect anything than a bed to sleep in. There is a bar at the hotel but the location of the hotel is in the middle of no where so get all your food/drink before you arrive as once parked you won’t be moving your car again as you risk being unable to find another space until someone leaves.

Posted by , from Poole, UK on 15 Nov 2018

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3 out of 5
Hotel was in a good location for us, room was clean. The lampshade on one of the bed side lights was broken, the hotel felt very tired and dated - felt as if you went back in time. Check-in took a long time. Has to fill in a form. The member of staff didn't give us one until being served - could easily have sped up this process. The breakfast was okay, better than expected. They did play fairly cheesy music though - not needed at an early hour.

Posted by , from Kent on 4 Sep 2018

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4 out of 5

Lovely hotel with free parking

Pros: food good in restaurant and bar. service very good.
Cons: first room offered was very small and had sky light, so perhaps mention this in the booking details
Location: was a little out of the way for my destination, Hickstead, but great for Gatwick as only 15 mins by taxi.
On arrival was given a room which was quite small with a sky light. it was roasting in there. so called reception and asked for room with a window. Chap in reception said they had a twin room which was fine as I was travelling alone. It was lovely. beds comfy. it looks like it could do with a huge refurb as the silicone around the bath had a huge gap but that did not affect my stay. Tea and coffee in room was nice. Window that opened was very welcomed as no air con. it was cheap and the restaurant and bar food was lovely. would definitely book again but it was slightly out of the way for a direct route down to Hickstead as I normally stay very near Gatwick, but this hotel was cheapest and would definitely stay again but ask for window room on booking.

Posted by , from Suffolk on 5 Aug 2018

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3 out of 5

This hotel is okay the price

Decided to stay here for one night due to a he recent bad weather and the fact that I had an early morning fight to catch To room was ok but the heating had been turned off but it soon warmed up once I worked out how to put it back on The bed was very comfortable and the room was clean The bathroom looked a little tired but I didn’t really expect much for the low price I paid I eat scampi and chips on the hotel bar and have to say it was delicious, freshly cooked and served by a very nice bar lady / waitress As I have already said for the price I paid this place was ok

Posted by , from worldwide on 19 Mar 2018

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Comment from Hotel Management

23 Apr 2018 by Russ Hill

Thank you for your comments, we are glad you enjoyed your stay

3 out of 5

nice ancient hotel

I liked the hotel it was cosy, but good for the price, there was a few cons but nothing major, the bed was really comfy, the room spacious and the staff were really polite.... the cons for me were that it is far from town and the airport bout 10-20mins, the bathroom smelt bad and the food at the hotel was inedible...

Posted by , from Ny on 1 May 2017

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4 out of 5

Cheap perfunctory room with adequate facilities.

Pros: Staff, price, simplicity
Cons: Modern overhaul
Location: Tesco is less than 5 miles away and Crawley is on your doorstep for a reasonable night out.
This is not a holiday hotel but serves as a waypoint in your journey. The staff are the best part of this hotel, with the facility itself being all you can ask for the very low price.

Posted by on 8 Feb 2017

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2 out of 5

Budget hotel

Budget hotel not in the best of condition and the staff do not make any sort of effort to be friendly. I would only recommend this if you need somewhere cheap to lay your head when waiting for a flight and don't care much about the surroundings.

Posted by on 4 Feb 2017

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4 out of 5

Perfunctory stay with good staff

Pros: Facilities, bar, staff and price
Cons: CRT television - REALLY? Cordless kettle 21st century overhaul of decor and furniture Wifi in rooms - BASIC!!!
When you bought a night at this hotel and became relaxed at the cost - remember that you get what you pay for. Do NOT expect opulence. Do not expect the latest fittings and furniture. There will be a CRT television, not LCD. The kettle is plug in, the decor looks like a worn version from 'The Shining' and the heating creaks occasionally. So what. You paid how much? There is a bar, free wifi in the public areas (alas, not your room.) a restaurant and quiet seating areas. There is room service with food and drink, plenty of parking and the rooms have sound proofing against the air traffic that actually reduces it to a tolerable level. If you are a snob and/or aloof - why are you reading this? Go away. If you are looking to satisfy the logistical need of being near Gatwick before your flight and not wanting to face the dreaded M25 and be able to have your car looked after with CCTV for 7 days as well as the nights stay for less than £60 then this is the hotel for you. I am actually using this hotel as a base away from home before I work in Indonesia. My place of work is nearby but the price of renting accommodation is ridiculous. So if you are looking to indulge in a similar professional need then this is also recommended. In summary, not the Ritz or indeed a refined stay. It does what it says on the tin and treats you well.

Posted by , from UK on 15 Jan 2017

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2 out of 5

Could do better

The room was clearly not cleaned as I found a beer can behind the tv...the bathroom needs some work...and the room was cold...I had a heavy bag woth me...got no help to carry it to the room which was on the first floor...breakfast was very good...loved it...

Posted by on 14 Dec 2016

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Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. The business-friendly Russ Hill Hotel also features a garden, a fireplace in the lobby, and room service (during limited hours). Self parking is free. Smoking is allowed in designated areas at this 3-star Horley hotel.

  • 1 building
  • 190 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Garden
  • Fireplace in lobby
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: London (LGW-Gatwick) (8.8 km / 5.5 mi)
  • Train station: Horley Station (7.5 km / 4.7 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Russ Hill Hotel offers 190 forms of accommodation with coffee/tea makers and a hairdryer. This Horley hotel provides wireless Internet access for a surcharge. Bathrooms include a combined bath/shower unit and complimentary toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Television
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7 AM to 9:30 AM.

Ruspers Restaurant – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

The Garden Lounge Bar – This bistro serves lunch and dinner. A children's menu is available.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.00 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 10.50 for adults and GBP 5.25 for children (approximately)
  • Fee for in-room wireless Internet: GBP 7 per 24-hour period (rates may vary)
  • Airport shuttle fee: GBP 9.00 per vehicle (one-way)
  • Airport shuttle fee per child: GBP 4.50 (one-way)
  • Rollaway bed fee: GBP 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Russ Hill Hotel Horley
  • Russ Hill Horley

You should know

  • Russ Hill Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.