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 Swansea •1 Room
 Swansea • 1 Room
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Mercure Swansea Hotel

4-star property
Phoenix Way, Swansea, Wales 020 3788 4841
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4.0 out of 5
Very good!
See all 7 ebookers Reviews

"Good location. Friendly staff. Excellent breakfast. Free parking. Bathroom amenities a bit sparse. No sanitary bags and towels a bit rough. " More

By a verified traveller on Thu 19 Aug 2021

Points Of Interest

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Family Room (Classic)

Bed Count 1 Full Bed Maximum Occupancy 4 Max
£46* Per night/room 15 Oct - 16 Oct

Classic Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Classic Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Privilege, Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Mercure Swansea Hotel, you're just a quick walk from Celtic Trail. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and meeting rooms
  • Just a 4-minute drive from Liberty Stadium and 6 minutes from St. Joseph's Cathedral
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Mercure Swansea Hotel ratings based on 7 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Swansea Hotel

Everyone (4) Couples (1) Family (1)
2 out of 5
Very old fashioned

Posted by on 31 Aug 2021

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Comment from Hotel Management

31 Aug 2021 by Mercure Swansea Hotel

Thank you for your feedback.

4 out of 5
Good location. Friendly staff. Excellent breakfast. Free parking. Bathroom amenities a bit sparse. No sanitary bags and towels a bit rough.

Posted by on 19 Aug 2021

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Comment from Hotel Management

19 Aug 2021 by Mercure Swansea Hotel

Thank you for your review.

5 out of 5
Very good experience, i totally recommend this place

Posted by on 17 Feb 2020

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Comment from Hotel Management

17 Feb 2020 by reception

We very much appreciate your comments regarding your stay at the Mercure Swansea Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Harding-Jones General Manager

5 out of 5

easy to access

plenty of off road parking , the hotel is out of town so benefits from a quiet location and easy access from the motorway , you will need a taxi or to drive into town. for a what is really a basic hotel the bar and food costs are a bit expensive £5.30 for a pint and £15 for breakfast , you can go to the J D Weatherspoon's and have breakfast for £3.95 , so for two people that's a saving of £22 which would more than cover a taxi into town nicely decorated , the staff where friendly and the hotel as a spacious modern feel about it. I don't drink a lot so the bar costs wouldn't put me off staying again

Posted by , from Pembrokeshire on 27 Nov 2017

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4 out of 5

Good Customer Service

Pros: Good Service
Cons: Make all rooms Air condition rooms
Location: I think location is good if you're driving
Good Customer service all round with good breakfast.

Posted by , from Kent on 28 Jul 2017

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Comment from Hotel Management

26 Aug 2017 by The Reception Team

Thank you for your review

5 out of 5

So easy to book the hotel through GCC travel 24.

Pros: The hotel is nice and spacious and had plenty of seating areas . A excellent place for business meetings and venues .
All staff were friendly, it was nice to be greeted with a smile as you arrive. And the bed was comfortable I slept all night don't think I moved.

Posted by , from Aberystwyth on 14 Jan 2017

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3 out of 5

Only OK

Location: On trading estate
Basic, get road noise. Food in restaurant is good, but the wait is terrible and it is pricey. They are quick to give you money off for the waiting time.

Posted by , from Su on 30 Oct 2016

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About the Mercure Swansea Hotel

Location Phoenix Way, Swansea, Wales SA7 9EG

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4564 square feet (424 square metres) and includes conference space. The business-friendly Mercure Swansea Hotel also features multilingual staff, a garden, and complimentary newspapers in the lobby. Self parking is free.

  • 119 guestrooms or units
  • Conference rooms
  • 4564 sq ft of conference space
  • 424 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Llansamlet Station (2.6 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

Mercure Swansea Hotel offers 119 accommodations with a safe and coffee/tea makers. LED televisions come with digital channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Coffee maker
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:00 AM to noon.

The Brasserie – This brasserie serves breakfast and dinner. A children's menu is available.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 15.00 per pet, per stay
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Carbon monoxide detector
  • LGBTQ friendly
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mercure Swansea
  • Mercure Hotel Swansea
  • Mercure Swansea
  • Mercure Swansea Hotel
  • Swansea Mercure
  • Swansea Mercure Hotel
  • Mercure Swansea Hotel Swansea
  • Mercure Swansea Wales
  • Ramada Swansea
  • Mercure Swansea Hotel Hotel
  • Mercure Swansea Hotel Swansea
  • Mercure Swansea Hotel Hotel Swansea

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.