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3.8 out of 5

"Near swansea train station and the city centre of swansea. " More

By a verified traveller on Thu 12 Dec 2019

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Hotel Description

The Grand Hotel Swansea's good location gets good marks from our customers. During your stay, you're just a quick walk from Swansea Castle. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This 3-star hotel has 53 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and a TV in each room.

  • Air-conditioned rooms with TVs, room service and coffee/tea makers
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front-desk safe and meeting rooms
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • 8 minutes by car from Swansea Beach and 11 minutes from Singleton Park

Classic Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Deluxe Double Room, Bathtub

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Classic Family Room

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Classic Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Suite (King, with Hot Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, Balcony

Bed Count 1 Double Bed Maximum Occupancy 2 Max

The Grand Hotel Swansea ratings based on 9 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Grand Hotel Swansea

Everyone (6) Couples (1)
2 out of 5

Posted by on 29 Jan 2020

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Comment from Hotel Management

15 Feb 2020 by Meg - Reception Team

We are sorry to hear you did not enjoy your stay with us. Hopefully you can visit again in the future for us to show you our improvements.

4 out of 5
Near swansea train station and the city centre of swansea.

Posted by on 12 Dec 2019

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Comment from Hotel Management

31 Dec 2019 by Meg - Reception Team

Thank you for taking the time to leave a review. We are very happy you enjoyed your stay and hope to have you visit again soon.

5 out of 5
Lovely staff, very polite and welcoming, loved everything about the hotel I would definitely recommend the hotel for people that of all ages

Posted by on 11 Feb 2019

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Comment from Hotel Management

23 Feb 2019 by Meg c- Reception

Thank you for taking the time to leave us such a lovely review. We value all feedback and are so happy to hear you enjoyed your stay with us. We hope to host you again in the future.

3 out of 5
I booked the grand after looking at the photo's of the rooms etc. On arrival I found the receptionist wasn't very thorough explaining what she needed a credit card for and had to ask a few times untill I understood what she meant. When we got to the room it was so much smaller than I thought. And not as nice looking as in the pics. Crumbs/bits all over the carpet. Found a pair of rolled up socks in wardrobe and other socks in a gap under the wardrobe. A nail sticking out of the wood surrounding the door. Bathroom was very clean and beds clean and comfortable. Did complain about room size as on line doesn't give you an option to choose room. Would of been happy to pay for larger room. Had 2 glasses of cava bought to the room as an apology. Also ordered cards from moonpig to be delivered to hotel as it was my partners birthday while staying there. They were sent from moonpig twice but hotel say they never received them. Food was very nice and all other staff in hotel and bar were brilliant. If you don't want to be woken up early ask for a room away from entrance of corridor as the door constantly opening will wake you very early!

Posted by , from Cardiff on 16 Apr 2018

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4 out of 5
Clean and simple rooms, speedy service. Happily recommend to other visiting Swansea - good central location and within walking distance to the Liberty stadium

Posted by on 15 Jan 2018

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4 out of 5

Great value, hard to fault

Pros: Clean, great value for money
Cons: Warn customers to keep their windows closed on Tuesday mornings - noisy bin collection at 05:10!
Location: Railway station adjacent, and city centre in walking distance - ideal!
Recently re-furbished room, clean & comfortable, and at a fair price. Sadly, they have no parking, but it is just a few minutes to the multi-storey, at £5 overnight.

Posted by , from Suffolk on 25 Oct 2017

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3 out of 5

Average

Average hotel, set in one of the grubbier parts of town. They've done a decent job renovating it (used to be a tip) but it's still a bit rough round the edges. Staff were friendly and check-in was hassle free. No plug in the sink though. The bar was expensive (for Swansea) and, despite there being screens all over the place, they were all showing Sky Info channel 999, so not very entertaining

Posted by , from brighton on 3 Jun 2017

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5 out of 5

The grand hotel swansea

Pleasant staff. Good central location. Clean and tidy double room. Very happy all round.

Posted by on 16 Jan 2017

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4 out of 5
Zimmer ok, sauber. Bedienung freundlich, Zimmerservice volständig.

Posted by on 27 Feb 2019

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Comment from Hotel Management

24 Mar 2019 by Meg

Thank you for taking the time to leave us such a lovely review. We value all feedback and are delighted to hear you enjoyed your stay with us. We hope to host you again in the future.

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The Grand Hotel Swansea also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Smoking is allowed in designated areas at this 3-star Swansea hotel.

  • 53 guestrooms or units
  • 5 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby

Transport

  • Airport: Cardiff (CWL-Cardiff Intl.) (67.1 km / 41.7 mi)
  • Train station: Swansea Station (0.1 km / 0.1 mi)

Room Amenities

The Grand Hotel Swansea offers 53 forms of air-conditioned accommodation with a safe and free newspapers. Guests can surf the web using complimentary wireless Internet access. Bathrooms include baths or showers and hairdryers. Additionally, rooms include coffee/tea makers and an iron/ironing board.

  • In-room dining
  • Television
  • Coffee maker
  • Bathtub or shower
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

The Grand Hotel Swansea has a restaurant serving breakfast and dinner.

Room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No on-site parking is available. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, social distancing measures are in place and contactless check-in and check-out are available.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This hotel will place GBP 60 pre-authorization on a valid credit/debit card for the King and Queen Suite room types for any bookings where payment for the stay will be made on site instead of at the time of booking. This will then be released on departure.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, social distancing measures are in place and contactless check-in and check-out are available.

  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 60.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 10.95 for adults and GBP 6.95 for children (approximately)
  • Nearby parking fee: GBP 6 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Swansea
  • Grand Swansea
  • Swansea Grand Hotel
  • The Grand Hotel Swansea Wales
  • Swansea Grand Hotel
  • The Grand Hotel Swansea Wales
  • The Grand Hotel Swansea Hotel
  • The Grand Hotel Swansea Swansea
  • The Grand Hotel Swansea Hotel Swansea
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.