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"John at the reception desk was very welcoming and accommodating when we booked in and was very informative. John is an asset to your hotel. Room was ... " More

By a verified traveller on Sun 24 Apr 2022

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Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£62* Per night/room 10 Jul - 11 Jul

Classic Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Deluxe Double Room, Bathtub

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room, Balcony

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Grand Hotel Swansea. During your stay, you're just a quick walk from Swansea Castle. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests speak favourably about the location and the comfortable guestrooms
  • Within a 10-minute walk of Swansea Castle and BT Tower

The Grand Hotel Swansea ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Grand Hotel Swansea

Everyone (6) Couples (2)
5 out of 5
John at the reception desk was very welcoming and accommodating when we booked in and was very informative. John is an asset to your hotel. Room was well presented and clean with all the necessary commodities. The only down side was that we found the double bed somewhat on the small side (we are NOT large adults). First class breakfast served by very friendly staff.

Posted by , from Pontypridd on 24 Apr 2022

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2 out of 5

Posted by on 29 Jan 2020

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Comment from Hotel Management

15 Feb 2020 by Meg - Reception Team

We are sorry to hear you did not enjoy your stay with us. Hopefully you can visit again in the future for us to show you our improvements.

4 out of 5
Near swansea train station and the city centre of swansea.

Posted by on 12 Dec 2019

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Comment from Hotel Management

31 Dec 2019 by Meg - Reception Team

Thank you for taking the time to leave a review. We are very happy you enjoyed your stay and hope to have you visit again soon.

5 out of 5
Lovely staff, very polite and welcoming, loved everything about the hotel I would definitely recommend the hotel for people that of all ages

Posted by on 11 Feb 2019

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Comment from Hotel Management

23 Feb 2019 by Meg c- Reception

Thank you for taking the time to leave us such a lovely review. We value all feedback and are so happy to hear you enjoyed your stay with us. We hope to host you again in the future.

3 out of 5
I booked the grand after looking at the photo's of the rooms etc. On arrival I found the receptionist wasn't very thorough explaining what she needed a credit card for and had to ask a few times untill I understood what she meant. When we got to the room it was so much smaller than I thought. And not as nice looking as in the pics. Crumbs/bits all over the carpet. Found a pair of rolled up socks in wardrobe and other socks in a gap under the wardrobe. A nail sticking out of the wood surrounding the door. Bathroom was very clean and beds clean and comfortable. Did complain about room size as on line doesn't give you an option to choose room. Would of been happy to pay for larger room. Had 2 glasses of cava bought to the room as an apology. Also ordered cards from moonpig to be delivered to hotel as it was my partners birthday while staying there. They were sent from moonpig twice but hotel say they never received them. Food was very nice and all other staff in hotel and bar were brilliant. If you don't want to be woken up early ask for a room away from entrance of corridor as the door constantly opening will wake you very early!

Posted by , from Cardiff on 16 Apr 2018

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4 out of 5
Clean and simple rooms, speedy service. Happily recommend to other visiting Swansea - good central location and within walking distance to the Liberty stadium

Posted by on 15 Jan 2018

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4 out of 5

Great value, hard to fault

Pros: Clean, great value for money
Cons: Warn customers to keep their windows closed on Tuesday mornings - noisy bin collection at 05:10!
Location: Railway station adjacent, and city centre in walking distance - ideal!
Recently re-furbished room, clean & comfortable, and at a fair price. Sadly, they have no parking, but it is just a few minutes to the multi-storey, at £5 overnight.

Posted by , from Suffolk on 25 Oct 2017

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3 out of 5

Average

Average hotel, set in one of the grubbier parts of town. They've done a decent job renovating it (used to be a tip) but it's still a bit rough round the edges. Staff were friendly and check-in was hassle free. No plug in the sink though. The bar was expensive (for Swansea) and, despite there being screens all over the place, they were all showing Sky Info channel 999, so not very entertaining

Posted by , from brighton on 3 Jun 2017

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5 out of 5

The grand hotel swansea

Pleasant staff. Good central location. Clean and tidy double room. Very happy all round.

Posted by on 16 Jan 2017

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4 out of 5
Zimmer ok, sauber. Bedienung freundlich, Zimmerservice volständig.

Posted by on 27 Feb 2019

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Comment from Hotel Management

24 Mar 2019 by Meg

Thank you for taking the time to leave us such a lovely review. We value all feedback and are delighted to hear you enjoyed your stay with us. We hope to host you again in the future.

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The Grand Hotel Swansea also features tour or ticket assistance, laundry facilities, and dry cleaning/laundry services. Smoking is allowed in designated areas at this 3-star Swansea hotel.

  • 53 guestrooms or units
  • 5 levels
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Transport

  • Train station: Swansea Station (0.1 km / 0.1 mi)

Room Amenities

The Grand Hotel Swansea offers 53 air-conditioned accommodations with coffee/tea makers and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Bathrooms include baths or showers.

  • In-room dining (limited hours)
  • Television
  • Coffee maker
  • Bath or shower
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

The Grand Hotel Swansea has a restaurant serving breakfast and dinner.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place GBP 60 pre-authorization on a valid credit/debit card for the King and Queen Suite room types for any bookings where payment for the stay will be made on site instead of at the time of booking. This will then be released on departure.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorisation
  • No rollaway/extra beds available
  • Property is not currently implementing any enhanced cleaning measures
  • Property is not currently implementing any guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 60.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 12.95 for adults and GBP 6.95 for children (approximately)
  • Nearby parking fee: GBP 6 per night (900 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Swansea
  • Grand Swansea
  • Swansea Grand Hotel
  • The Grand Hotel Swansea Wales
  • Swansea Grand Hotel
  • The Grand Hotel Swansea Wales
  • The Grand Hotel Swansea Hotel
  • The Grand Hotel Swansea Swansea
  • The Grand Hotel Swansea Hotel Swansea
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.