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3.5 out of 5

"Great stay. Everyone was polite and friendly. Hotel was clean and tidy. Big conference centre but didn’t affect our stay. " More

By a verified traveller on Thu 06 Jun 2019

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Standard Room

Bed Count 1 Single Bed Maximum Occupancy 3 Max
£41* Per night/room 28 Sep - 29 Sep

Room, 1 Double Bed (Adaptive)

Bed Count 1 Double Bed Maximum Occupancy 5 Max

Standard Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

The spacious rooms at Alexandra House get high marks from our customers. During your stay, you'll be close to Swindon Designer Outlet. Free WiFi in public areas, free self-parking and an indoor pool are available. Built in 2005, this 4-star hotel has 152 rooms over 2 floors. All rooms offer free WiFi and LCD TVs.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a restaurant, a coffee shop and a bar/lounge
  • English breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests really like the accommodation for the overall comfort, cleanliness and spaciousness
  • 12 minutes by car from Swindon Designer Outlet and 14 minutes from Museum of the Great Western Railway
  • Dogs welcome for a fee

Alexandra House ratings based on 8 verified reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Alexandra House

Everyone (6) Family (2)
5 out of 5
Great stay. Everyone was polite and friendly. Hotel was clean and tidy. Big conference centre but didn’t affect our stay.

Posted by on 6 Jun 2019

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5 out of 5
The overall look, feel and design of the property.

Posted by on 16 May 2019

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5 out of 5
Good.it was good. Enjoyable would go again good. .

Posted by on 3 May 2019

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4 out of 5

Posted by on 18 Apr 2019

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3 out of 5

Posted by on 21 Nov 2018

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1 out of 5

Poor management of Hotel and miss-sold

Pros: It's location.
Cons: Overall hotel management. Hotel descriptions (Air con). The worst restaurant experience I've ever had. (this is the 1st review/complaint Ive done)
Arrived and had to wait for 10mins to check in. No clear directions to where the room was, (it was a good 4-5min walk away from reception) the Hotel room was BIG and specious, Great. Unfortunately there was NO air conditioning??? - A double superior room. The website suggests that rooms have Air Con... The refrigerator was turned off and took until morning to chill the worst part of the stay... Dinner. I had to wait to be seated for a few mins. I then was approached by 3 different waiters all asking me the same questions. It was very confusing to what was available and I genuinely didn't know if my meal was cooked to order, or that I had to go up to the buffet and get it. I waited for the food. I ordered "Smoked Salmon" from the menu as a starter... Processed, cubed, (tinned) Poached salmon arrived. Not smoked salmon. I did not eat this. Others on a nearside table also commented on this as they too were expecting smoked salmon. The main was good. Breakfast - Disaster I arrived at the restaurant, waited to be seated... But no-one came to see me. It was only when others walked past me I realised that it was a seat yourself and help yourself situation . Breakfast was dry, cold and poorly presented. There was clearly not enough staff to handle the large party and there was no service provided. I had walked in, sat down, had some bacon on toast (no eggs were avail or ready) and walked out, all without seeing anyone. finally I am still chasing my invoice! that is incorrect!!

Posted by on 30 Jul 2018

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1 out of 5

Fawlty towers in Wiltshire

Well check in was ok had to wait as there was only one member of staff a foreign lady who was fantastic. Then had to ring reception some reason ebookers booked a twin she was more concerned with that than swapping us to a double. got annoyed and said are you going to swap us. hotel was quiet lol. We then went to the bar. No one was serving so I had to go to reception to get someone. Then we went to the pool and it was so cold in the pool area we just stayed in the jacuzzi, did want a swim. my wife tried to use the shower nightmare it got boiling hot, cold then boiling so Dangerous especially a child or older person , the thermostat was faulty also the shower head was blocked and the water was like little pins grrrrrrrrrr. We thought this can’t get worse. We went to the restaurant and were waiting to be sat. Two members of staff walked past not a word. After ten minutes waiting a lovely lad came up and said he was sorry for making us wait. Next we looked at the menu, my wife generally likes vegetarian food there was a tofu stir fry and fish cakes to start, the menu didn’t have many choices. Then they came out and said sorry no fish cakes, then more bad news no stir fry either which was the only vegan choice lol what a joke. The food was good. Then got to dessert I chose sticky toffee pud lol none left. Then came brekkie wasn’t asked for tea, ordered eggs had to ask ten mins later a staff member said he refused to send them they were solid, things weren’t being topped up. grr

Posted by , from cardiff on 12 Oct 2017

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4 out of 5

Gediegenes, elegantes Hotel mit schöner Umgebung

Pros: Freundlichkeit am Empfang
Cons: -
Location: Swindon
Netter und zuvorkommender Empfang, schönes Zimmer, welches zweckmässig eingerichtet ist und sehr sauber.

Posted by on 22 Jul 2017

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Renovations + Closures

This property is closed until further notice.

The following facilities or services will be unavailable from August 31 2020 to December 31 2020 (dates subject to change):

  • Sauna
  • Hot tub

The property is closed between 25 December and 31 December.

Property Features

Alexandra House offers its guests an indoor pool, a health club, and a sauna. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business centre. Event space at this hotel measures 2497 square feet (232 square metres) and includes conference rooms. A terrace, a BBQ, and a garden are also featured at the eco-friendly Alexandra House. Free self parking is available. This Art Deco Swindon hotel is smoke free.

  • 1 building
  • 152 guestrooms or units
  • 2 levels
  • 2497 sq ft of conference space
  • 232 sq. m of conference space
  • Built in 2005
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Bristol (BRS-Bristol Intl.) (78.9 km / 49 mi)
  • Parking: Free self parking

Room Amenities

Alexandra House offers 152 forms of accommodation with laptop-compatible safes and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Swindon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7 AM to 9:30 AM.

Restaurant Tempus – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

Alexandra House Bar – This bar only serves light fare.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Golfing nearby
  • Fitness classes on site
  • Mountain biking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Cots (infant beds) are available for GBP 10.0 per night.

Pet Policy

  • Pets: GBP 20.00 per accommodation, per night
  • Only dogs are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 14.95 per person (approximately)
  • Pet fee: GBP 20.00 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 10.0 per night
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alexandra House Hotel
  • Alexandra House Hotel Swindon
  • Alexandra House Swindon
  • Vere Alexandra House Hotel Swindon
  • Vere Alexandra House Hotel
  • Vere Alexandra House Swindon
  • Vere Alexandra House
  • De Vere Alexandra House
  • Alexandra House Hotel
  • Alexandra House Swindon
  • Alexandra House Hotel Swindon

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.