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3.5 out of 5

"Shuttle service contracted by the hotel was unsatisfactory. The driver refused to help load suitcases into trailer, but expected clients to do this t ... " More

By a verified traveller on Sun 05 Mar 2017

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Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Novotel Sydney International Airport Hotel's walkable location gets good marks from our customers. During your stay, you're just a quick walk from Cahill Park. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This 4-star hotel has 271 rooms over 9 floors. Flat-screen TVs and fridges are available in all rooms.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and fridges
  • Free Wi-Fi in some public areas
  • Enjoy regional cuisine while dining at The Marke Kitchen & Bar
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests speak favourably about the beds and the restaurant
  • Steps from Cahill Park and 5 minutes on foot from Kogarah Golf Course
  • Airport shuttle service available for a fee

Novotel Sydney International Airport Hotel ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Sydney International Airport Hotel

Everyone (1) Family (1)
3 out of 5

Airport convenience?

Pros: Clean and efficient
Cons: Shuttle service
Location: Airport vicinity, only for convenience.
Shuttle service contracted by the hotel was unsatisfactory. The driver refused to help load suitcases into trailer, but expected clients to do this themselves. This is not a free shuttle service vice. The hotel should look to find another shuttle service which handles baggage for clients. This is expected at a hotel close to an airport.

Posted by on 5 Mar 2017

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Comment from Hotel Management

9 Mar 2017 by Mercure Sydney International Airport

Dear Guest, We appreciate you taking the time to provide this valuable feedback after your stay with us. We are pleased to know that you had a comfortable and a relaxing stay. We sincerely apologise that the Shuttle Bus Service did not meet your expectations. We would like to inform you that the shuttle bus service is provided by an outsourced company, thus giving us very less control over the service. However this is completely unacceptable, we will definitely pass on your valuable feedback to the Shuttle Bus Company to ensure a mandatory action. Once again thank you for choosing to stay with the Mercure Sydney International Airport and we look forward to welcoming you back in the near future.

4 out of 5
Hôtel bien situé, très propre et bien équipé. Seul bémol: on ne peut déjeuner que jusqu'à 10h... pas forcément pratique quand on arrive en Australie avec un gros jet-lag.

Posted by on 6 Jan 2020

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Comment from Hotel Management

15 Jan 2020 by Mare Treneski - Directrice des ventes et du market

Cher invité de valeur, Merci d'avoir pris le temps de partager vos commentaires suite à votre récent séjour à l'aéroport international Novotel sydney. Nous sommes ravis de voir que vous avez apprécié un séjour confortable, et nous avons trouvé l'emplacement de l'hôtel pratique pour vos besoins de voyage. Cependant, je suis désolé de lire vos commentaires concernant l'heure des repas au restaurant. Veuillez noter que même si le petit déjeuner est servi dans notre restaurant de 5h30 à 10h00 en semaine, et de 6h00 à 11h00 le week-end et les jours fériés, le restaurant ne ferme pas après cette heure. Notre restaurant reste ouvert jusqu'à 21h00 tous les jours. Alternativement, nous offrons 24 heures dans la salle à manger. Je suis désolé pour la confusion, et d'apprendre que cela ne vous a pas été clairement communiqué. Sur une bien meilleure note, je suis heureux de voir le reste de votre séjour a été le plus satisfaisant en fonction de vos notes. Nous vous remercions de partager vos pensées, et nous espérons avoir l'occasion de mieux vous servir dans un proche avenir. Cordialement

About the Novotel Sydney International Airport Hotel

Location 22 Levey Street, Wolli Creek, NSW 2205

Renovations + Closures

This property is closed from 30 June 2021 to 30 September 2021 (dates subject to change).

The property is closed during October, November, December, January and February.

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business centre. Public spaces have free WiFi. Event space at this hotel measures 9289 square feet (863 square metres) and includes conference centres. The eco-friendly Novotel Sydney International Airport Hotel also features tour or ticket assistance, a garden, and a picnic area. An airport shuttle (available at scheduled times) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Sydney hotel is smoke free.

  • 1 building
  • 271 guestrooms or units
  • 9 levels
  • 9289 sq ft of conference space
  • 863 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Sydney Airport (SYD) (1.5 km / 1 mi)
  • Train station: Sydney Arncliffe Station (2.3 km / 1.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Novotel Sydney International Airport Hotel offers 271 forms of air-conditioned accommodation with minibars and a safe. A pillow menu is available. Flat-screen televisions come with satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Sydney hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Pillow options
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.

The Marke Kitchen & Bar – This restaurant specialises in regional cuisine and serves breakfast, lunch and dinner. A children's menu is available.

The Marke Bar – This lobby lounge specialises in regional cuisine. Open daily.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Ecotours nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per day.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available. Contactless checkout is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay (for stays between 1 January and 31 December)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 28.50 per person (approximately)
  • Fee for in-room wireless Internet: AUD 10 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 8.50 per person (one-way)
  • Airport shuttle fee per child: AUD 8.50 (one-way), (up to 18 years old)
  • Covered self-parking fee: AUD 15 per night
  • Extended parking fee: AUD 15 per night
  • Late check-out fee: AUD 120 (subject to availability)
  • Rollaway bed fee: AUD 45.0 per day
  • Credit card charges are subject to a surcharge of 1.3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Sydney International Airport
  • Mercure Sydney International Airport
  • Mercure Hotel Sydney Airport
  • Mercure Sydney Airport Hotel Wolli Creek
  • Mercure Wolli Creek
  • Mercure Sydney International Airport Hotel Wolli Creek
  • Mercure Sydney International Airport Hotel
  • Novotel Sydney Airport
  • Novotel Sydney International Airport Hotel Hotel
  • Novotel Sydney International Airport Hotel Wolli Creek
  • Novotel Sydney International Airport Hotel Hotel Wolli Creek
  • Novotel Sydney International Airport formerly Mercure Hotel
  • Novotel Sydney International Airport formerly Mercure
  • Novotel Sydney International Airport (formerly Mercure) Hotel
  • Mercure Sydney International Airport
  • Novotel Sydney Mercure

You should know

  • Novotel Sydney International Airport Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.