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4.5 out of 5

"we were happy with everything cannot say no more . room amazing views to die for close to every thing " More

By a verified traveller on Tue 11 Feb 2020

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Deluxe Darling Harbour 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max
£132* Per night/room 28 Sep - 29 Sep

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Sydney Harbour View 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Opera House, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Opera House, 2 Single Beds, City View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Executive Sydney Harbour View Suite 1 King, Lounge Access, High Floor

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Shangri-La Hotel, Sydney's great location gets high marks from our customers. During your stay, you're just a quick walk from Circular Quay. You'll find features such as free WiFi in public areas, plus 2 restaurants and a full-service spa. Built in 1992, this 5-star hotel has 564 rooms over 36 floors. Enjoy your stay with amenities like free WiFi and satellite TV channels in each room.

  • Air-conditioned rooms with 24-hour room service, satellite TV and premium bedding
  • Free WiFi and wired Internet
  • Free secured valet parking
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with detox wraps, deep-tissue massages or body scrubs at CHI The Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests really like the accommodation for the spaciousness and overall comfort
  • Just a 4-minute walk from Museum of Contemporary Art and 4 minutes on foot from Circular Quay
  • Airport shuttle service available for a fee

Shangri-La Hotel, Sydney ratings based on 11 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Shangri-La Hotel, Sydney

Everyone (6) Couples (5)
5 out of 5
we were happy with everything cannot say no more . room amazing views to die for close to every thing

Posted by on 11 Feb 2020

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4 out of 5
Great location. A little bit dated though. Amenities out of date.

Posted by on 18 Nov 2019

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5 out of 5

Posted by on 1 Mar 2019

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4 out of 5

Posted by on 8 Jan 2019

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5 out of 5
The service at this hotel was extremely high. The staff constantly anticipated our needs. It made our stay very relaxing indeed. We stayed on an executive floor which was well worth the extra cost because of the view on the 35th floor and the use of the executive lounge.

Posted by , from England on 28 Aug 2018

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5 out of 5
Sijainti on oikein hyvä ja siitä on vain lyhyt matka mm. oopperataloon, Sea Life tai Harbour Bridge.

Posted by on 14 Mar 2020

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5 out of 5
Das Personal war sehr hilfsbereit und zuvorkommend. Die Tour in die Blue Mountains welche wir mit ihnen organisiert haben war ein voller Erfolg. Kommen gerne wieder! ☺️

Posted by on 13 Mar 2020

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4 out of 5
Die Lage des Hotels und die Aussicht auf den Hafen sind top!

Posted by on 7 Feb 2020

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3 out of 5
Wir hatten ein Zimmer "Executive-Zimmer, 1 King-Bett (Opera House City View, High Floor) " Bekommen haben wir zuerst Zimmer 2819 im 28. Stock, ein Eckzimmer "nach Hinten". Opera Haus noch zu sehen , so gerade, dafür gab es einen zweiten Raum, quasi eine Junior Suite. Da die Klimaanlage nicht sinnvoll funktionierte ( Temperatur konnte nicht gehslten werden bzw sie sprang einfach mal an und kühlte runter und nach 4 !!! Versuchen der Reparatur bot man und einen Zimmwechsel an. Wir bekamen dann Zimmer 2917, dessen Fenster größer sibd und auch weiter "vorn" so dass Opera Haus besser zu sehen ist. Fazit: da wir durch Angebote und Gutscheine "nur" 728 Euro für 4 Nächte ohne Frühstück bezahlt hatten und uns aus dem 28/29 Stock das ViVid angucken konnten, war es ok bis gut. Für die "regulären " Preise von über 1.000 bis 1.500 ist es aber zuviel. Das Hotel ist in die Jahre gekommen bzw doch schon etwas abgewohnt. Die 5 Sterne sind zumindest nach deutschem Maßstab nur 4. Aber die Lage bzw Blick ist halt klasse.

Posted by on 13 Jun 2019

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5 out of 5
Gute Lage, schöne Aussicht, hervorragendes Personal

Posted by on 16 Apr 2019

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Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

Property Features

Shangri-La Hotel, Sydney offers its guests a full-service spa, an indoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this hotel measures 20452 square feet (1900 square metres) and includes conference rooms. A fitness centre, a sauna, and a terrace are also featured at the luxury Shangri-La Hotel, Sydney. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 1 building
  • 564 guestrooms or units
  • 36 levels
  • 2 dining venues
  • 20452 sq ft of conference space
  • 1900 sq. m of conference space
  • Built in 1992
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (15.5 km / 9.6 mi)
  • Train station: Sydney Circular Quay Station (1.4 km / 0.9 mi)
  • Metro station: Wynyard Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Shangri-La Hotel, Sydney offers 564 forms of accommodation with laptop-compatible safes and free newspapers. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 7:30 AM to 10:30 AM.

Altitude Restaurant – This restaurant serves breakfast, brunch, lunch and dinner. Reservations are required.

Blu Bar on 36 – On-site cocktail bar. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Spa Services

CHI The Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open selected days. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6 -11 years old will receive 50% off the adult breakfast price.

This property enforces a strict dress code in Blu Bar on 36 restaurant.

Please note: Altitude Restaurant is open limited days and hour. Dining is available by reservation only and meals must be pre-paid.

The valet parking fee is AUD 75 per day for vehicles under 82.6 inches (2.1 meters) high.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 11 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 250.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions. Contactless check-out is available.

  • UnionPay
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay for free – 11

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 49.00 per person (approximately)
  • Valet parking fee: AUD 95 per day (in/out privileges)
  • Rollaway bed fee: AUD 250.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Shangri-La Sydney
  • Hotel Sydney Shangri-La
  • Shangri-La Hotel Sydney
  • Shangri-La Hotel Sydney The Rocks
  • Shangri-La Sydney
  • Shangri-La Sydney Hotel
  • Shangri-La Sydney The Rocks
  • Sydney Hotel Shangri-La
  • Sydney Shangri-La
  • Sydney Shangri-La Hotel
  • Shangri La Sydney
  • Shangri La Hotel Sydney
  • Shangri-La Hotel, Sydney Hotel
  • Shangri-La Hotel, Sydney The Rocks
  • Shangri-La Hotel, Sydney Hotel The Rocks

You should know

  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.