4.4 out of 5

"The service at this hotel was extremely high. The staff constantly anticipated our needs. It made our stay very relaxing indeed. We stayed on an exe ... " More

By a verified traveller on Tue 28 Aug 2018

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Hotel Description

Our customers tell us that they enjoy the sightseeing around Shangri-La Hotel, Sydney. During your stay, you're just a quick walk from Circular Quay. Free WiFi in public areas, 2 restaurants and a full-service spa are available. This 5-star hotel has 565 rooms over 36 floors. Enjoy your stay with amenities like free WiFi and satellite TV channels in each room.

  • Air-conditioned rooms with 24-hour room service, satellite TV and minibars
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Indulge with hot stone massages, detox wraps or facials at CHI The Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre and a sauna
  • Guests have good things to say about the accommodation for the spaciousness and overall comfort
  • Within a 10-minute walk of Sydney Observatory and Museum of Contemporary Art

Deluxe Darling Harbour 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max
£223 per night

Horizon, Sydney Harbour Suite, 1 King Bed, Harbor View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Sydney Harbour View 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Opera House, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Opera House, 2 Single Beds, City View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Executive Sydney Harbour View Suite 1 King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Shangri-La Hotel, Sydney ratings based on 10 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Hotel, Sydney

Everyone (5) Couples (2) Family (2) Other (1)
5 out of 5

Posted by on 1 Mar 2019

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4 out of 5

Posted by on 8 Jan 2019

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5 out of 5
The service at this hotel was extremely high. The staff constantly anticipated our needs. It made our stay very relaxing indeed. We stayed on an executive floor which was well worth the extra cost because of the view on the 35th floor and the use of the executive lounge.

Posted by , from England on 28 Aug 2018

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4 out of 5

Excellent location but dated condition

The hotel is excellently located in the Rocks area and is a short walk from Circular and the Opera House. Some parts of the hotel are dated and there are scuff marks on the furniture. They can't cope with the volume of guests at the Horizon Lounge, so it's not worth it. Staff don't always make good on requests and so need repeated prompting

Posted by on 28 Jan 2017

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5 out of 5

A perfect hotel for families!!!

The hotel has a great position, huge rooms with breathtaking view, kind , professional and helpful staff. The cleaning were perfect and our stay either!!!!!

Posted by on 23 Sep 2014

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5 out of 5

the best hotel in the best location

couldn't have been a better experience for a lone traveller,will definately stay again.

Posted by on 13 Mar 2013

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3 out of 5
Wir hatten ein Zimmer "Executive-Zimmer, 1 King-Bett (Opera House City View, High Floor) " Bekommen haben wir zuerst Zimmer 2819 im 28. Stock, ein Eckzimmer "nach Hinten". Opera Haus noch zu sehen , so gerade, dafür gab es einen zweiten Raum, quasi eine Junior Suite. Da die Klimaanlage nicht sinnvoll funktionierte ( Temperatur konnte nicht gehslten werden bzw sie sprang einfach mal an und kühlte runter und nach 4 !!! Versuchen der Reparatur bot man und einen Zimmwechsel an. Wir bekamen dann Zimmer 2917, dessen Fenster größer sibd und auch weiter "vorn" so dass Opera Haus besser zu sehen ist. Fazit: da wir durch Angebote und Gutscheine "nur" 728 Euro für 4 Nächte ohne Frühstück bezahlt hatten und uns aus dem 28/29 Stock das ViVid angucken konnten, war es ok bis gut. Für die "regulären " Preise von über 1.000 bis 1.500 ist es aber zuviel. Das Hotel ist in die Jahre gekommen bzw doch schon etwas abgewohnt. Die 5 Sterne sind zumindest nach deutschem Maßstab nur 4. Aber die Lage bzw Blick ist halt klasse.

Posted by on 13 Jun 2019

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5 out of 5
Gute Lage, schöne Aussicht, hervorragendes Personal

Posted by on 16 Apr 2019

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5 out of 5

Ausgezeichnetes Hotel in zentraler Lage

Gewohnt hervorragender Service, sehr gute zentrale Lage, spitzen Service und sehr komfortable Zimmer. Betten könnten weicher sein, dies ist jedoch eine individuelle Präferenz.

Posted by , from Schübelbach, Schweiz on 25 Dec 2017

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3 out of 5

Moyen

Hotel n'est pas bien protégé car vous pouvez entrer et sortir par les 2 côté devant et derrière librement sans obstacles même monter aux étages.

Posted by on 3 Mar 2016

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Property Features

Shangri-La Hotel, Sydney offers its guests a full-service spa, an indoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 20452 square feet (1900 square metres) and includes conference rooms. A fitness centre, a sauna, and spa services are also featured at the luxury Shangri-La Hotel, Sydney. For a fee, parking is available. This 5-star The Rocks hotel is smoke free.

  • 565 guestrooms or units
  • 36 levels
  • 2 dining venues
  • 20452 sq ft of conference space
  • 1900 sq. m of conference space
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (17.5 km / 10.9 mi)
  • Train station: Sydney Circular Quay Station (1.4 km / 0.8 mi)
  • Metro station: Wynyard Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Shangri-La Hotel, Sydney offers 565 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested.A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Shangri-La Hotel, Sydney has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Spa Services

CHI The Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

This property enforces a strict dress code in Blu Bar on 36 restaurant. For details, please contact the property using the number provided on the booking confirmation email.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 250.00.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Cash or credit card deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 42 per person (approximately)
  • Valet parking fee: AUD 58 per night (in/out privileges)
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shangri-La Hotel Sydney The Rocks
  • Shangri-La Hotel Sydney
  • Shangri-La Sydney The Rocks
  • Shangri-La Sydney
  • Shangri La Sydney
  • Shangri La Hotel Sydney

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.