84% Based on 6004 reviews TripAdvisor Traveller Rating 4.5 out of 5

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Hotel Description

A luxury stay in the heart of The Rocks awaits you at Shangri-La Hotel, Sydney. Within just a 15-minute stroll, you'll find popular places like Sydney Harbour Bridge and Circular Quay. Highlights at this romantic hotel include 2 restaurants, a full-service spa, and an indoor swimming pool.

TVs with satellite channels are featured in all 565 rooms, and you can enjoy free WiFi, free wired Internet, and in-room childcare. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include bathrobes and slippers, while premium bedding and pillow menus invite a good night's rest. Additionally, separate bathtubs and showers, coffee/tea makers, and free newspapers are available.

A day of pampering at CHI The Spa can include massages and body wraps along with access to the spa tub. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the 24-hour fitness centre, spa tub, and sauna. 20452 square feet (1900 square metre) of event facilities include conference space, and other business amenities include limo/town car service. Plus you'll find free WiFi in public areas and a coffee shop/café. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

You'll be 1.2 km (0.7 mi) from Sydney Opera House and 4.7 km (2.9 mi) from University of Sydney with a stay at this 5-star Circular Quay - The Rocks hotel.

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend out of 6003 reviews

Excellent 3555
Good 1510
Average 538
Poor 252
Terrible 149
Value <span>4.0</span> out of 5
Rooms <span>4.5</span> out of 5
Cleanliness <span>4.5</span> out of 5
Service <span>4.5</span> out of 5

Property Features

Shangri-La Hotel, Sydney offers its guests a full-service spa, an indoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Limo/town car service and meeting rooms are available. Event space at this hotel measures 20452 square feet (1900 square metre) and includes conference space. A 24-hour fitness centre, a sauna, and a terrace are also featured at the luxury Shangri-La Hotel, Sydney. A round-trip airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star The Rocks hotel is smoke free.

  • 565 guestrooms or units
  • 36 levels
  • 2 dining venues
  • 19 conference rooms
  • 20452 sq ft of conference space
  • 1900 sq. m of conference space
  • Bar or lounge
  • Coffee shop
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Indoor pool
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (15.7 km / 9.8 mi)
  • Train station: Sydney Circular Quay Station (1 km / 0.6 mi)
  • Metro station: Wynyard Station (0.6 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Shangri-La Hotel, Sydney offers 565 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay films. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless high-speed Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Shangri-La Hotel, Sydney has 2 restaurants on-site.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Sailing nearby
  • Scuba diving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Parasailing nearby

Spa Services

CHI The Spa has massage/treatment rooms. Services include massages, facials, body wraps and body scrubs. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Spa tub in spa
  • Massages
  • Body treatments
  • Facial treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower

Hotel Policies

Check-in

  • Minimum check-in age is 18
  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 95 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 42 per person (approximately)
  • Airport shuttle fee: AUD 120 per vehicle (one way)
  • Valet parking fee: AUD 58 per night (in/out privileges)
  • Rollaway bed fee: AUD 95 per night
  • Onsite credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shangri-La Hotel Sydney The Rocks
  • Shangri-La Hotel Sydney
  • Shangri-La Sydney The Rocks
  • Shangri-La Sydney
  • Shangri La Sydney
  • Shangri La Hotel Sydney

You should know

  • Shangri-La Hotel, Sydney offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Set meals are served in guestrooms only (no menus or public dining).