The hotel and service were in many ways disappointing. Location and beach area are beautiful, the villas close to the beach seem nice.
We stayed in a pool access room, In one of the upper level blocks. We had to ask to be moved from first room as it smelt unpleasant - damp and of cooking. The wardrobe doors and doors between bedroom and bathroom were dirty - dirty fingerprints and blood on bathroom room. The 2Nd room was better however many of the upper blocks were in bad need of repair and maintenance with crumbling exterior plaster, rusty balconies and Peeling paintwork. The reception staff were sweet and welcoming however breakfast service staff and bar staff we met seemed disengaged, lacking in enthusiasm and not focussed on providing good quality of customer service. We stayed in 4 hotels in different locations in Thailand on our trip and have no complaints about any of the others I would not return and would suggest there are better hotels in Khao Lak.