Tanjung Tokong Hotels with Pool

"We were very aware that the property is needing a refurbishment and this is reflected in the price. We rarely bothered with breakfast as the quality was not overly good, but again we knew that. The pool is beautiful and the pool and groundsmen pretty good when not arguing with private apartment guests over sun beds (apparently they are not allowed to use). No complaints about the cleanliness and the location is perfect for exploring the island. Right up until the last day we would have considered returning. However, the incompetence and rudeness of reception staff put that very firmly out of our minds. On Friday evening I approached reception to enquire about a late check out on Sunday. A very pleasant member of staff advised me that there was no need to pay for an extension as this was free to longer term guests (2 weeks). We were very happy with this. On Saturday I returned again to reception just to confirm our departure time. We were advised that no such request had been made. And, to be honest were spoken to quite badly, although eventually the staff member did begrudgingly confirm. Today, whilst I was leisurely soaking in the bath, there was a hard angry banging on the door. My husband answered and was faced with another member of reception staff and ‘security’ demanding to know why we hadn’t check out. I felt like a criminal and we decided to get out as early as possible, leaving for the airport 5 hours before required. Won’t be back "

"Nice hotel, right on a private beach! Very safe & quiet area serviced by good transportation options to get into downtown."

"Seaview rooms makes it a worthwhile stay and a beach front that’s attached to the hotel is a game changer. Near to local food offerings thus not having to go to town for meals makes for a relaxing vacation. Pool is sizeable though it's cleaning hours from 11 to 12pm was annoying but understandable due to fully clothed families using the pool thus cleaning up is necessary for other serious swimmers. Special note to reception staff who gave impeccable service, especially the hotel Duty Manager Amirul. Worth a repeat visit."