8 Oct 2020 by Rossana Fanara R.D.M
Dear Mr Aiden, We would firstly like to thank you for taking the time to review your experience of our hotel, but we are really sorry to hear that our service for you was the worst received. Our aim is that each stay is a unique experience for our guests, this is why we would have very much appreciated to be informed during your stay about your disappointment on the room (our best Junior Suite) as I am confident we could have offered a valid alternative to better meet your needs. We would also like the opportunity to hosting you and your wife back in the near future to restore your trust Best Regards,
3 May 2019 by Alessia
Sehr geehrter Herr, Wir danken Ihnen für Ihre freundlichen Worte und werden sicherlich Ihren Verbesserungsvorschlägen folgen. Wir erwarten Sie immer noch in unserem Voi Hotels Mazzarò Sea Palace Mit freundlichen Gruessen
The property is closed between 18 October and 27 May.
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Mazzarò Sea Palace - VRetreats such as the outdoor pool and the 24-hour fitness centre. Free breakfast is available daily. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include A beach bar and A bar/lounge. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Mazzarò Sea Palace - VRetreats was completed in January 2018. This 5-star Taormina hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Mazzarò Sea Palace - VRetreats offers 76 forms of accommodation with minibars and a safe. Beds feature premium bedding. 32-inch Flat-screen televisions come with digital channels and pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and bidets. This Taormina hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Il Gattopardo – This beachfront restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
HyDor has 1 treatment room. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.