4.3 out of 5

"On looking around the room we were given the toilet wasn't clean I had to call reception and someone came up immediately to clean it. I requested a ke ... " More

By a verified traveller on Fri 16 Dec 2016

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Hotel Description

A family-friendly stay in Arona awaits you at Cleopatra Palace Hotel. Within steps you'll find Arona Pyramid and El Camison Beach within a short 5-minute stroll. Highlights at this beachfront resort include a full-service spa, a restaurant, and an outdoor swimming pool.

You can enjoy free WiFi, balconies, and satellite TV, featured in all 431 rooms. Minibars provide refreshments, and 24-hour room service is also available. In-room childcare, safes, and hairdryers are also available.

A day of pampering at Mare Nostrum SPA can include hot stone massages, body wraps, and body scrubs along with Ayurvedic treatments and reflexology. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the beach and enjoy the onsite fitness centre, kids' club, and Turkish bath/hammam. Business travelers can take advantage of a meeting room and a business centre. Additionally, you'll find free WiFi in public areas, a sauna, and a kids' swimming pool. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Playa de las Americas resort, you'll be 1.5 km (0.9 mi) from Los Cristianos Beach.

Standard Room (1 cama doble o 2 individuales 2 adlts)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£110 per night

Standard Room, 1 Double or 2 Single Beds

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double or 2 Single Beds, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double or 2 Single Beds, Pool View (2 adults and 1 child)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Double Room, Private Pool, Poolside

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, Pool View (1 cama doble o 2 individuales, 2 adlt)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Cleopatra Palace Hotel ratings based on 73 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Quality centrally located hotel

Pros: The breakfast buffet was the best I have ever seen from champagne to chocolate fountains and every other type of food you ever imagine.
Cons: While it was a buffet dinner it would have been helpful to have a menu showing at least the main courses to help decide whether to eat there or not
Location: There was paddle boarding and jet skiing nearby. Plenty restaurants to choose from and many shops.
On looking around the room we were given the toilet wasn't clean I had to call reception and someone came up immediately to clean it. I requested a kettle this was delivered and on asking room service for 2 cups was told there would be a charge of 3 euros.

Posted by , from Dunfermline on 16 Dec 2016

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3 out of 5

Fantastic location but terrible rooms

The grounds and location of the hotel are fantastic. But the rooms are not fantastic, the beds were broken and were rock hard not what you expected of a 4 star hotel. Hopefully this will be improved shortly and the rooms redecorated as then this would be fantastic hotel.

Posted by , from London on 11 Jul 2016

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4 out of 5

Mature couple holiday

The hotel was as we expected, it would have been nice if there was a gift shop on the premises but was not a problem.

Posted by on 13 Apr 2016

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5 out of 5

Great hotel

Lovely hotel . Great breakfast with lots of choice . Fabulous location . The only negative is the lack of atmosphere in the hotel bar . Would still return .

Posted by on 10 Apr 2016

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4 out of 5

Great to relax

Nice hotel. Would need modernised. Lovely pool area. Staff more than helpful. Rooms basic but clean. The breakfast buffet. Well what can I say. Never Seen as much choice before.

Posted by on 29 Jan 2016

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4 out of 5

couples week in the sun

Great situation to walk to los cristianos and Costa Adele. Rooms comfortable but lack up date of modern chairs in room and balcony. Breakfast is superb buffet and entertainment by pianist.

Posted by on 15 Jan 2016

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4 out of 5

Great location

We've stayed in this hotel many times whilst in Playa and always have been satisfied with the standard of rooms, staff and breakfast. Centrally located by the Pyramides theatre complex and the new Hard Rock Cafe and just across the road from the Safari complex with its great range of shops and restaurants.

Posted by on 18 Nov 2015

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4 out of 5

Room Not Ready

This is a good hotel, good location at a reasonable price. The only problem we had was to check in to our room, We were told that when we arrived at noon our room was not ready and wouldn't be available for another two hours. We went for some food and returned to be told the room was still not ready. Why can't hotels organise rooms adequately? there must have been guests checking out early in the morning so why can't the rooms be made up in time. As I said earlier a good hotel but we will not return because of the non availability of our room

Posted by on 10 Nov 2015

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5 out of 5


We had a great time at this hotel. And would commend it to my friends.

Posted by on 24 Oct 2015

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5 out of 5

Relaxing break

Ideal location on the beach front. Staff very helpful. Rooms clean. Plenty of variety at breakfast.

Posted by on 17 Oct 2015

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Property Features

Cleopatra Palace Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. A children's pool, a fitness centre, and spa services are also featured at the family-friendly Cleopatra Palace Hotel. A round-trip airport shuttle (available on request) is available for a fee. Limited free parking is available on a first-come, first-served basis.

  • 431 guestrooms or units
  • 4 levels
  • 3 buildings
  • Built in 1996
  • Buffet breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift

Family Friendly Amenities

  • Family Hotel
  • Free WiFi
  • Children's pool
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Parking (limited spaces)


  • Airport: Tenerife (TFS-Tenerife South) (18.2 km / 11.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Cleopatra Palace Hotel offers 431 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Satellite television is provided. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hairdryers. Guests can surf the web using the complimentary wireless high-speed Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Satellite channels
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Cleopatra Palace Hotel has a restaurant serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Sailing nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Skydiving nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Miniature golf on site
  • Pilates classes on site
  • Playground on site
  • Scooter/moped rentals on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golf lessons available nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Mare Nostrum SPA. Services include hot stone massages, sports massages, Thai massages and massages. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic and reflexology.

  • Hot stone massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Body wraps
  • Body scrubs
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Body treatments
  • Facial treatments

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 2 PM

Special check-in instructions:

Airport shuttle service is available upon request. Contact the property in advance to make arrangements.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!


  • No pets allowed


Additional policies and fees may apply when booking more than 9 rooms. For more details, please contact the office using the information on the reservation confirmation received after booking.



The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Cleopatra Palace Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.