4.3 out of 5

"This was our second stay at this hotel this year. It is a beautiful hotel. The spa and pool/gym are excellent and the staff friendly. The first night ... " More

By Hannah J. on Fri 13 Nov 2015

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Hotel Description

A luxury stay in the heart of Santa Cruz de Tenerife awaits you at Iberostar Grand Hotel Mencey. Within steps you'll find Garcia Sanabria Park and Nuestra Senora del Pilar Parish within a 10-minute stroll. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa, and a casino.

You can enjoy flat-screen TVs with satellite channels, and all 261 soundproofed rooms feature free WiFi, private yards, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like bathrobes and free toiletries. Additionally, safes, hairdryers, and phones are available.

A day of pampering at Spa Mencey can include massages, facials, and body treatments along with access to the sauna and spa tub. The fine-dining restaurant, Restaurante Los Menceyes, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Iballa is the hotel's own lobby lounge. Enjoy the fitness centre, Turkish bath/hammam, spa tub, and sauna. 10 meeting rooms, a 24-hour business centre, and conference space are among the business amenities offered. Other amenities include free WiFi in public areas, a free manager's reception, and a coffee shop/café. Buffet breakfast is available daily between 7 AM and 11 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this 5-star Rambla de Santa Cruz hotel include Almeyda Military Museum and Canarias Regional Military Museum.

Double Room, City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max
£113 per night

Deluxe Room, Garden Area

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Double Room Single Use, City View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, Garden View (Single Use)

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Superior Double Room

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Iberostar Grand Hotel Mencey ratings based on 21 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Excellent stay

This was our second stay at this hotel this year. It is a beautiful hotel. The spa and pool/gym are excellent and the staff friendly. The first night we were kept awake by loud music underneath our room until 2am but we were able to move rooms to a beautiful courtyard room the following morning. I love the convenience of this hotel with the city and all its offerings on the doorstep. The parking is about €8 a day but reduces the longer you stay. The car park is easily accessible from the hotel grounds. Ask for a room with a balcony as our first night was without one and felt a bit claustrophobic. Perfect for a city break and sunbathing holiday in one. If you have a car, the nearest beach is only a ten minute drive up the coast. The breakfast buffet was extensive with smoked salmon and caviar. And you can order omelettes and things (not advertised anywhere but we heard a guest ordering one).

Posted by on 13 Nov 2015

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5 out of 5

Lovely place great stay

The Hotel was perfect. the staff were very helpful and had no complaints. Although staff At the Casino downstairs were the most unhelpful and rude people, As for the hotel could fault it the staff in the resturant in the evenings top class and very happy. The location was in the middle of everything and some lovely places to eat very close. The Gin club around the corner is a must all the gins you can think of and served as i have never experianced before. Great holiday throughout Many thanks to all staff at the hotel.

Posted by on 6 Jun 2015

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5 out of 5

beautiful hotel

We really enjoyed our stay in the hotel and will definitely return, one small downside the Wi-Fi was very poor in our room,

Posted by on 19 Sep 2014

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5 out of 5


Just came back from staying at the grand hotel me cry and cannot fault it in any way. Spa facilities was out if this world. Grounds of the hotel are beautiful and well kept would defiantly go back

Posted by on 5 Feb 2014

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4 out of 5

Ideal Relaxing Getaway

Really enjoyed my stay here. The hotel and room were beautiful and the staff were very accommodating.

Posted by on 25 Mar 2013

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5 out of 5

Loved it!

We loved the Spa with it's modern facilities, the first class service and especially the location of the hotel. It is surounded by little Restaurants serving excellent local food.

Posted by on 10 Apr 2015

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5 out of 5
Great Hotel in excellent location! Walking distance to center but not right in the middle of the hectic. High quality breakfast buffet! The restaurant Papa Negra is amazing if you like good food and like to take your time to enjoy food. For foodies a MUST! Overall very pleasant experience. Only minus: when I checked in at the hotel, there was no spa appointment available anymore for the next 2 days. That was disappointing. Otherwise the hotel is wonderful.

Posted by , from Schweiz on 2 Apr 2017

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4 out of 5

Generally ok

Pros: Location, classy.
Cons: Balconies, acoustics.
Location: Good breakfast places and other restaurants near by.
Generally good hotel, condition and location ok. Really thin walls or otherwise bad acoustics - you can hear your neighbor talking. Really stupid balconies, there are no walls between the balconies, just a fence and you are able to see whole row. Key cards quality very low - had to change/re-program many times.

Posted by , from Finland on 16 Mar 2017

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3 out of 5

Bel hotel mais service moyen

Les plus: -bel hotel, beau bâtiment, beaux espaces -Emplacement silencieux, proche d'un magnifique parc publique -Chambres lumineuses -Room service très soigné -Verre de mousseux de bienvenue et cadeau pour notre fils à son arrivée Les moins: -Bien que nous ayons demandé des informations sur une babysitter à notre arrivée, puis nous avons reposé la question le lendemain, malgré un séjour de 4 nuits, nous n'avons jamais reçu de réponse -Nettoyage des chambres rare, et bien que nous ayons demandé à ce que notre chambre soit rangée avant 14h, ca n'est jamais arrivé. -Situé trop loin du centre -Les restaurant de l'hotel devraient ouvrir plus tot et plus longtemps

Posted by on 2 Jan 2017

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4 out of 5

Design für Stadturlaub

Alles neu, v.a. der Wellnessbereich sehr gelungen. Kostet aber extra! Zimmer designmässig, aber dadurch fast etwas ungemütlich.

Posted by on 28 Dec 2016

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Property Features

Iberostar Grand Hotel Mencey offers its guests a full-service spa, a spa tub, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. A 24-hour business centre and meeting rooms are available. There are 10 meeting rooms available. A casino, a fitness centre, and spa services are also featured at the luxury Iberostar Grand Hotel Mencey. Parking is available for a fee. This 5-star Santa Cruz de Tenerife hotel is smoke free.

  • 1 building
  • 261 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 14 conference rooms
  • Built in 1950
  • Casino
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Airport: Santa Cruz de Tenerife (TFN-Tenerife North) (13.6 km / 8.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Iberostar Grand Hotel Mencey offers 261 air-conditioned accommodations with minibars and safes. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hairdryers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Private outdoor space
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Restaurante Los Menceyes – This fine-dining restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

Iballa – This lobby lounge overlooks the garden.

Los Laureles – This restaurant specialises in international cuisine and only serves lunch.

Casino Bar – On-site bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a spa tub, a sauna, and a fitness centre. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scooter/moped rentals nearby
  • Yoga classes/instruction on site

Spa Services

Spa Mencey has massage/treatment rooms. Services include massages, facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details.

This property requires full payment at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 18 for adults and EUR 9 for children (approximately)
  • Self parking fee: EUR 12 per day
  • Rollaway beds are available for an additional fee
  • Facilities fee: EUR 18 per person, per day and includes use of:

  • - Spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
  • Iberostar Grand Hotel Mencey
  • Iberostar Grand Mencey Santa Cruz de Tenerife
  • Iberostar Grand Mencey
  • IBEROSTAR Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Iberostar Grand Hotel Mencey offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.