Popular property highlights

Free WiFi
24-hour business centre
Laundry facilities
Smoke-free property
Babysitting or childcare (surcharge)

Located in Rambla de Santa Cruz, Iberostar Grand Hotel Mencey is adjacent to Garcia Sanabria Park and within a 10-minute stroll of Nuestra Senora del Pilar Parish. This 261-room, 5-star hotel has a full-service spa, a casino, and 2 restaurants. Centrally located in Santa Cruz de Tenerife, the hotel is also a short walk from Almeyda Military Museum and Canarias Regional Military Museum.

Enjoy dining at one of 2 onsite restaurants including Restaurante Los Menceyes, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, entertain your taste buds with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.

Dining

Rooms

All 261 soundproofed rooms feature private yards, minibars, and coffee makers. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other standard amenities include safes, phones, and desks.

Property features

Guests of Iberostar Grand Hotel Mencey have access to a full-service spa, a casino, and a fitness center. Self parking is available for EUR 12 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Casino

Hotel Amenities

Hotel Amenities

The hotel has many amenities for both the working visitor and leisure guest, including a casino, reading room, lush gardens, a sauna, and a steam room. Relax at Spa Mencey while you receive a body or facial treatment. A 24-hour business center with Internet access and 14 elegant meeting rooms provide conference facilities. The hotel features a round-trip airport shuttle, a parking garage, and child care service (surcharges apply).

  • Babysitting or childcare (surcharge) 
  • 24-hour business center 
  • Turkish bath/Hammam 
  • Full-service spa 
  • Meeting rooms 14 
  • 24-hour front desk 
  • Wedding services 
  • Spa treatment room(s) 
  • Conference space 
  • Total number of rooms - 261 
  • Multilingual staff 
  • Elevator/lift 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Casino 
  • Coffee shop or café 
  • Concierge services 
  • Fitness facilities 
  • Tours/ticket assistance 
  • Laundry facilities 
  • Number of floors - 4 
  • Terrace 
  • Luggage storage 
  • Self parking (surcharge) 
  • Free reception 
  • Number of restaurants - 2 
  • Sauna 
  • Smoke-free property 
  • Spa services on site 
  • Spa tub 
  • Steam room 
  • Free WiFi 
  • Year Built 1950 
  • Number of meeting rooms - 10 
  • Garden 
  • Number of buildings/towers - 1 

Family Friendly Amenities

  • Free Wi-Fi  
  • Soundproofed rooms  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Room Amenities

  • In-room safe 
  • HDTV 
  • Free WiFi 
  • Free cribs/infant beds 
  • Connecting/adjoining rooms available 
  • In-room climate control (air conditioning) 
  • Blackout drapes/curtains 
  • Soundproofed rooms 
  • Air conditioning 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Bidet 
  • Bathtub or shower 
  • Desk 
  • Iron/ironing board (on request) 
  • Daily housekeeping 
  • Satellite TV service 
  • Flat-panel TV 
  • Room service (24 hours) 
  • Pillow menu 
  • Rollaway/extra beds (surcharge) 
  • Yard 

Where to Eat

Guests of the Iberostar Hotel Mencey enjoy a buffet breakfast (surcharge) each morning.

Guests can dine on International cuisine at the Restaurant Los Menceyes serving breakfast, lunch, brunch, dinner and a kid's menu. The hotel also offers 24-hour room service.

Los Laureles Restaurant offers grilled fish or rice-based meals - Open from 1 PM to 4 PM.

Iballa Cocktail Bar offers cake specialties and coffee selection during the day and drinks in the evening. Live music is also available.

Casino Bar offers a selection of cocktails.

Nearby Things to Do

Tenerife's main harbor is located 1.5 miles (2 km) from the hotel. In addition to being a major port of call for international cruise liners, private yachts can be chartered and ferries are available for island hopping.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby 
  • Bicycle rentals nearby 
  • Scooter/moped rentals nearby 
  • Hiking/biking trails nearby 
  • Mountain biking nearby 
  • Golf lessons available nearby 
  • Pilates classes on site 
  • Yoga classes/instruction on site 

Spa Services

  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 
  • Steam room in spa 
  • Manicures and pedicures 
  • Minimum age to access spa is 16 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.
This property requires full payment at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Only service animals are allowed

No pets or service animals allowed

Fees

Optional extras

Fee for buffet breakfast: EUR 18 for adults and EUR 9 for children (approximately) Self parking fee: EUR 12 per day Rollaway beds are available for an additional fee Facilities fee: EUR 18 per person, per day and includes use of:
- Spa
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Grand Hotel Mencey
  • Hotel Iberostar Mencey
  • Iberostar Grand Hotel Mencey
  • Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
  • Iberostar Grand Mencey
  • Iberostar Grand Mencey Santa Cruz de Tenerife
  • Iberostar Hotel Grand Mencey
  • Iberostar Hotel Mencey
  • Iberostar Mencey
  • Iberostar Mencey Grand Hotel
  • Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.


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