4.4 out of 5

"This was our second stay at this hotel this year. It is a beautiful hotel. The spa and pool/gym are excellent and the staff friendly. The first night ... " More

By Hannah J. on Fri 13 Nov 2015

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Hotel Description

A luxury stay in the heart of Santa Cruz de Tenerife awaits you at Iberostar Grand Mencey. Within steps you'll find Garcia Sanabria Park and Nuestra Senora del Pilar Parish within a 10-minute stroll. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa, and a casino.

You can enjoy flat-screen TVs with satellite channels, and all 261 soundproofed rooms feature free WiFi, private yards, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like bathrobes and free toiletries. Additionally, safes, hairdryers, and phones are available.

A day of pampering at Spa Mencey can include massages, facials, and body treatments along with access to the sauna and spa tub. The fine-dining restaurant, Restaurante Los Menceyes, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Iballa is the hotel's own lobby lounge. Enjoy the fitness centre, Turkish bath/hammam, spa tub, and sauna. Business travelers can take advantage of a 24-hour business centre, conference space, and meeting rooms. Other amenities include free WiFi in public areas, a free manager's reception, and a coffee shop/café. Each morning buffet breakfast is served between 7 AM and 11 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this 5-star Rambla de Santa Cruz hotel include Almeyda Military Museum and Canarias Regional Military Museum.

Double Room, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, Garden Area

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Double Room Single Use, City View

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Junior Suite

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, Garden View (Single Use)

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Superior Double Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Iberostar Grand Mencey ratings based on 26 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Excellent stay

This was our second stay at this hotel this year. It is a beautiful hotel. The spa and pool/gym are excellent and the staff friendly. The first night we were kept awake by loud music underneath our room until 2am but we were able to move rooms to a beautiful courtyard room the following morning. I love the convenience of this hotel with the city and all its offerings on the doorstep. The parking is about €8 a day but reduces the longer you stay. The car park is easily accessible from the hotel grounds. Ask for a room with a balcony as our first night was without one and felt a bit claustrophobic. Perfect for a city break and sunbathing holiday in one. If you have a car, the nearest beach is only a ten minute drive up the coast. The breakfast buffet was extensive with smoked salmon and caviar. And you can order omelettes and things (not advertised anywhere but we heard a guest ordering one).

Posted by on 13 Nov 2015

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5 out of 5

Lovely place great stay

The Hotel was perfect. the staff were very helpful and had no complaints. Although staff At the Casino downstairs were the most unhelpful and rude people, As for the hotel could fault it the staff in the resturant in the evenings top class and very happy. The location was in the middle of everything and some lovely places to eat very close. The Gin club around the corner is a must all the gins you can think of and served as i have never experianced before. Great holiday throughout Many thanks to all staff at the hotel.

Posted by on 6 Jun 2015

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5 out of 5

beautiful hotel

We really enjoyed our stay in the hotel and will definitely return, one small downside the Wi-Fi was very poor in our room,

Posted by on 19 Sep 2014

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5 out of 5


Just came back from staying at the grand hotel me cry and cannot fault it in any way. Spa facilities was out if this world. Grounds of the hotel are beautiful and well kept would defiantly go back

Posted by on 5 Feb 2014

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4 out of 5

Ideal Relaxing Getaway

Really enjoyed my stay here. The hotel and room were beautiful and the staff were very accommodating.

Posted by on 25 Mar 2013

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5 out of 5

Loved it!

We loved the Spa with it's modern facilities, the first class service and especially the location of the hotel. It is surounded by little Restaurants serving excellent local food.

Posted by on 10 Apr 2015

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5 out of 5

Sauberes Hotel, gute Lage

Pros: Freundlichkeit und Frühstück
Location: Das Hotel liegt etwas ausserhalb, Altstadt kann aber in paar Minuten per Fuss gut erreicht werden.
Sehr freundliches Personal, Frühstück perfekt. Ein wunderschöner Park direkt beim Hotel. Bequeme Betten.

Posted by on 28 Dec 2017

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5 out of 5

Ihana hotelli kaupungissa

Pros: Tyyli, henkilökunta, aamiainen, allas-alue, sijainti,
Cons: Välillä huoneesta puuttui saippua tai pyyhkeet, mutta avuliaasti kaikkea tuotiin mitä pyydettiin ja kaikessa autettiin.
Vanhan ajan tunnelmaa, tyylikäs hotelli ja mukava henkilökunta. Uima-allasalue ihana, allas kivan kokoinen, jopa pidempään uimiseen.. Sijanti hyvä, hieman kaupungin laidalla, mutta kävelymatkan päässä kaikesta. Lähistöllä kivoja ravintoloita. Sopii lomailijalle, joka haluaa lämmön ja auringon lisäksi nauttia kaupunkilomailusta, ilman perinteisiä "turistihömpötyksiä". Aamiainen herkullinen ja ilmainen kuljetus lähirannalle 7 km päähän. Toivottavasti pääsemme palaamaan tänne pian.

Posted by , from Helsinki on 29 Nov 2017

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4 out of 5

Schönes Hotel und Anlage.

Pros: Super freundliche Angestellte
Cons: Kaffeemaschine auf dem Zimmer wäre wünschenswert. Zimmer zur Strasse eher etwas laut.
Location: Im Stadtzentrum nähe eines wunderschönen Parks
Ferien zu zweit mit Baden am Pool und Strand. Ausflug um die Insel. Besichtigung der Stadt zu Fuss. Alles super

Posted by , from Schweiz on 26 Nov 2017

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5 out of 5
Das Hotel liegt zentral und ruhig. Die Betreuung war hervorragend, die Küche war nicht immer zufriedenstellend.

Posted by on 26 Oct 2017

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Property Features

Iberostar Grand Mencey offers its guests a full-service spa, a spa tub, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. A 24-hr business centre and meeting rooms are available. A casino, a fitness centre, and spa services are also featured at the luxury Iberostar Grand Mencey. Parking is available for a fee. This 5-star Santa Cruz de Tenerife hotel is smoke free.

  • 1 building
  • 261 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 14 conference rooms
  • Built in 1950
  • Casino
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Airport: Santa Cruz de Tenerife (TFN-Tenerife North) (13.6 km / 8.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Iberostar Grand Mencey offers 261 forms of air-conditioned accommodation with minibars and a safe. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a bath and shower, a complimentary bathrobe, a bidet and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Private outdoor space
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

Restaurante Los Menceyes – This fine-dining restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

Iballa – This lobby lounge overlooks the garden.

Los Laureles – This restaurant specialises in international cuisine and only serves lunch.

Casino Bar – On-site bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a spa tub, a sauna and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scooter/moped rentals nearby
  • Yoga classes/instruction on site

Spa Services

Spa Mencey has massage/treatment rooms. Services include massages, facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details.

This property requires full payment at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Only service animals are allowed
  • No pets or service animals allowed


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR18 for adults and EUR9 for children (approximately)
  • Self-parking fee: EUR12 per day
  • Rollaway beds are available for an additional fee
  • Facilities fee: EUR18 per person, per day and includes use of:

  • – Spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
  • Iberostar Grand Hotel Mencey
  • Iberostar Grand Mencey Santa Cruz de Tenerife
  • Iberostar Grand Mencey
  • IBEROSTAR Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Iberostar Grand Mencey offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.