84% Based on 1050 reviews TripAdvisor Traveller Rating 4.5 out of 5

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Hotel Description

A luxury stay in Guia de Isora awaits you at RedLevel at Gran Meliá Palacio de Isora - Tenerife, a recipient of the prestigious Conde Nast Gold List award in 2014. You'll be 0.1 km (0.1 mi) from Alcala Beach and 6.8 km (4.2 mi) from Los Gigantes Marina. Highlights at this beachfront hotel include 7 restaurants, 3 outdoor swimming pools, and a full-service spa.

You can enjoy LCD TVs with satellite channels, and all 110 rooms feature free WiFi, furnished balconies, and iPod docks. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while premium bedding and pillow menus invite a good night's rest. Additionally, sofa beds, separate bathtubs and showers, and espresso makers are available.

A day of pampering at Spa by Clarins can include hot stone massages, detox wraps, and body wraps along with access to the sauna and spa tub. The theme restaurant, La Terrace, serves fondue and is open for dinner. With 2 poolside bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sun loungers, and enjoy the 2 outdoor tennis courts and indoor swimming pool. 12917 square feet (1200 square meters) of event facilities include a conference center, and other business amenities include a business center. Plus you'll find a nightclub, free WiFi in public areas, and a fitness center. Free buffet breakfast is available daily between 8 AM and 11 AM. There's also the convenience of free valet parking.

With a stay at this 5-star Alcala hotel, you'll be 6.9 km (4.3 mi) from Los Gigantes Beach.

Red Level, Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£239 per night

Red Level, Deluxe Room, Partial Ocean View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Red Level Deluxe Frontal Ocean View with Whirlpool

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Red Level Ocean Front Garden Villa

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Red Level Deluxe Partial Ocean View with Whirlpool

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Red Level Deluxe Large Terrace with Whirlpool

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend out of 1050 reviews

Excellent 830
Good 137
Average 48
Poor 24
Terrible 11
Value <span>4.0</span> out of 5
Rooms <span>4.5</span> out of 5
Cleanliness <span>4.5</span> out of 5
Service <span>4.5</span> out of 5

About the RedLevel at Gran Meliá Palacio de Isora - Tenerife

Location Calle La Costa, s/n, Guia de Isora, Tenerife 38686

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At RedLevel at Gran Meliá Palacio de Isora - Tenerife you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers outdoor tennis courts, a spa tub, and a steam room. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Free valet parking is available.

  • 1 building
  • 110 guestrooms or units
  • 5 levels
  • 7 dining venues
  • 2 bars by the pool
  • 15 conference rooms
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking , Free parking nearby

Transport

  • Airport: Tenerife (TFS-Tenerife South) (38.8 km / 24.1 mi)
  • Parking: Free valet parking

Room Amenities

RedLevel at Gran Meliá Palacio de Isora - Tenerife offers 110 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Accommodations are furnished with single sofa beds. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Guia de Isora hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Pull-out sofa bed
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 8 AM to 11 AM. An additional breakfast is available daily for a fee. The hotel hosts a free manager's reception daily.

La Terrace - This poolside theme restaurant specializes in fondue and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Liquid Garden Pool&Lounge - This poolside restaurant serves breakfast, brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Nami - This sushi bar specializes in Japanese cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Club Ocean - Overlooking the ocean and pool, this theme restaurant specializes in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Duo - This fine-dining restaurant specializes in Spanish cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Late night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Tennis lessons on site
  • Volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Bicycle rentals nearby
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Spa by Clarins has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is
  • Caters to adults only

Hotel Names

  • RedLevel Gran Meliá Palacio Isora Tenerife
  • RedLevel Gran Meliá Palacio Tenerife
  • RedLevel Gran Meliá Palacio Tenerife Hotel
  • RedLevel Gran Meliá Palacio Tenerife Hotel Isora

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

  • RedLevel at Gran Meliá Palacio de Isora - Tenerife is listed in the 2014 Condé Nast Traveler Gold List of the world's best places to stay.

Promotions

Additional Inclusions

Book a stay in any room or rate category and receive in-room aromatherapy; 1 circuit of water in SPA By Clarins per person per stay (for pregnant guests, 1 Balibed per stay will be offered instead of the circuit of waters); and 2 pieces of clothing ironed daily (does not include delicate fabric).


Full details at check-in. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.