4.6 out of 5

"Hotel is amazing, staff are friendly and helpful. We were greeted by a class of cava while we checked in, breakfast was beautiful and highlight of the ... " More

By Ljt85 on Wed 03 Sep 2014

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Hotel Description

A luxury stay in Alcala awaits you at RedLevel at Gran Meliá Palacio de Isora - Tenerife, a recipient of the prestigious Conde Nast Gold List award in 2014. You'll be 0.1 km (0.1 mi) from Alcala Beach and 6.8 km (4.2 mi) from Los Gigantes Marina. Highlights at this beachfront hotel include 7 restaurants, 3 outdoor swimming pools, and a full-service spa.

You can enjoy LCD TVs with satellite channels, and all 110 rooms feature free WiFi, furnished balconies, and iPod docks. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while premium bedding and pillow menus invite a good night's rest. Additionally, sofa beds, separate bathtubs and showers, and espresso makers are available.

A day of pampering at Spa by Clarins can include hot stone massages, detox wraps, and body wraps along with access to the sauna and spa tub. The restaurant, La Terrace, serves fondue and is open for dinner. With 2 poolside bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and indoor swimming pool. 12917 square feet (1200 square metres) of event facilities include conference centres, and other business amenities include a business centre. Plus you'll find a nightclub, free WiFi in public areas, and a fitness centre. Each morning free buffet breakfast is offered between 8 AM and 11 AM. There's also the convenience of free valet parking.

With a stay at this 5-star Alcala hotel, you'll be 6.9 km (4.3 mi) from Los Gigantes Beach.

Red Level Lounge Access Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£223 per night

Red Level Lounge Access, Deluxe Room, Partial Ocean View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Red Level Lounge Access Deluxe Frontal Ocean View with Whirlpool

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Red Level Lounge Access Ocean Front Garden Villa

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Red Level Lounge Access Deluxe Partial Ocean View with Whirlpool

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Red Level Deluxe Large Terrace with Whirlpool

Bed Count 1 Full Bed Maximum Occupancy 2 Max

RedLevel at Gran Meliá Palacio de Isora - Tenerife ratings based on 14 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

5 star all the way.

Hotel is amazing, staff are friendly and helpful. We were greeted by a class of cava while we checked in, breakfast was beautiful and highlight of the day is 6pm when its 'happy hour' free tapas snacks and alcohol for 1 hour with a varied selection of spirits wine cava n mixers all for you to pour yourself this. We ate in the restaurant every night and some reviews on the food are not great however i disagree it was lovely. The menus do say that if your not in half board or full board you have to pay but if your half board in red level then your luxury half board so only thing you have to pay for is alcohol. We will defo be back!

Posted by on 3 Sep 2014

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4 out of 5

hôtel accueillant, confortable, personel chalereux

Pros: l'extérieur très agréable, la vue sur mer, le calme absolu la nuit la grande piscine (270 m) permettant de nager( mais fraiche) personnel réception
Cons: l'éclairage dans les chambres; par exemple impossible d'écrire. en cette saison les chambres sont froides, à la limite du supportable
Location: l'hôtel est relativement distant du village où i n'y d'ailleurs rien à faire
hôtel de haut de gamme; les chambres sont agréables, un inconvénient cependant à cette saison elles sont froides à la limite du supportable , le conditionnement de l'air n'est prévu que pour rafraichir. la disposition générale est agréable avec vue sur mer il y a une grande variété de restaurants à noter (en red level) le sympathique apéritif de18h la plage est proche 300m mais petite et limite pour nager, cet inconvénient est compensé par l'existence d'une piscine de 270 m permettant de bien nager (certes en cette saison il faut du courage puisqu'elle n'est pas chauffée, température 18°)la nuit est parfaitement silencieuse le personnel de la réception (red level) est très chaleureux et très efficace ( Vueling avait égaré nos valises , et sans leur insistance nous n'aurions sans doute pas récupéré la seconde , arrivée après 4 jours. désagrément présence de pickpockets ( é vols un sac à mais et un portefeuille) en bord de piscine

Posted by on 24 Feb 2018

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Comment from Hotel Management

26 Feb 2018 by Álvaro C. Guest Experience Manager

Cher Client, Nous voulons vous remercier pour avoir choisi notre hôtel Red Level at Gran Meliá Palacio de Isora pour votre séjour á Tenerife et pour avoir pris le temps de laisser votre commentaire sur Expedia. Merci pour votre gentillesse en parlant de nos installations, les piscines et l'emplacement de notre hôtel. Nous sommes heureux que vous ayez passé un agréable séjour dans nos installations. Nous serions enchantés de vous donner une nouvelle bienvenue à Gran Meliá Palacio de Isora. Salutations distinguées,

4 out of 5

Tolles Hotel für Ruhesuchende

Pros: die Ruhe und freundliches Personal - Lage direkt am Meer und schöne Spazierwege
Cons: Ablauf der Duschen in den Suiten waren nicht optimal - es fliesst viel Wasser in das Badezimmer
Location: siehe Text oben
Sehr schönes, individuelles Hotel abseits der grossen Touristenmassen im Südwesten der Insel Teneriffa. Ein sehr grosses Salzwasserpool und mehrere kleinere Pools. In den grünen Aufenthaltsbereichen wird Ruhe verlangt - was sehr positiv ist. Die Ufer des Meers sind sehr felsig - aber es hat einen kleinen Strand zum Baden. Für Familien hat es etwas separierte Hotelabschnitte. Einige Restaurants sind sehr themenbezogen, aber etwas zu modern und unpersönlich gestaltet. Man kann im nahen Dorf in einheimischen Restaurants auch gut Fisch und Meerfrüchte essen - allerdings ist der Lärmpegel enorm und die Stimmung hektisch. Das Hotel Melia hat für die teurere Variante "Level" jeden Tag einen Apero angeboten mit feinen Häppchen. Das Personal war sehr nett, die Suiten relativ grosszügig ausgestattet und auf dem Balkon mit einem Jacuzzi versehen. Die Zimmer waren immer sauber. Alles in allem ein ruhiger und luxuriöser Aufenthalt im Melia- vor allem im "Level". Wir können einen Aufenthalt ernsthaft empfehlen !

Posted by , from St.Gallen / Schweiz on 20 Jan 2018

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Comment from Hotel Management

28 Jan 2018 by Álvaro Cons

Dear René, Thank you for choosing our Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a relaxing and pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated the service provide by our team, our rooms and facilities, created for each of our guests to find their made-to-measure experience, as well as our Open Bar time at Red Level. We are looking forward to welcoming you soon. Kind regards, Álvaro Cons Guest Experience Manager

2 out of 5
The room was not clean (floors, tables, towels, sheets), the food was average. The waiters at the Gran Meliá are not nice, and not helpful, the one at the RedLevel are better. The butler at the RedLevel, in particular one called Leo, is very nice and is doing a great job. I do not consider this hotel as a five stars hotel.

Posted by on 6 Dec 2017

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Comment from Hotel Management

4 Jan 2018 by Álvaro Cons Guest Experience Manager

Dear JB, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for sharing your feedback with the travelers of Expedia. We regret if your stay with us did not meet your expectations due to the situations you described regarding the cleanliness of the room and some of our waiters. I would like to assure you that your comments have already been forwarded to our team, since it was not in our intention in any way to give our guests the perception you described. Please do not hesitate that we will keep working in the aspects you mentioned, in order to be able to fully satisfy our guests. Beside this, we would like to thank you for your kind comment about Leo, you may rest assured that I will forward your positive feedback and he will be glad to know that his aim to service was appreciated. We are looking forward to welcoming you to Gran Meliá Palacio de Isora. Kind regards, Álvaro Cons Guest Experience Manager

5 out of 5

Wunderbares Hotel in Strandnähe.

Pros: Extrem freundliches, zuvorkommendes Personal. wunderbare Anlage. Perfektes Frühstück.
Cons: Das Licht im Bad ist verbesserungsfähig.
Location: Genügend nah und genügend entfernt vom Flughafen. Wer etwas unternehmen will, benötigt ein Mietwagen. Diverse wunderschöne Ausflüge sind möglich.
Perfekter Service, äusserst freundliches und aufmerksames Personal und eine sehr gepflegte Hotelanlage machen dieses Hotel zu einer Oase.

Posted by , from schweiz on 26 Nov 2017

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5 out of 5

Red Level - Nur für Erwachsene

Für eine entspannte Zeit, ganz ohne Kinder, ist das Red Level Areal sehr einladend. Alle sind sehr zuvorkommend und jeder Wunsch wird einem erfüllt. Einfach Klasse! Jederzeit würden wir wieder buchen!!!

Posted by , from Solothurn, Schweiz on 12 Nov 2017

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5 out of 5

Super Hotel und super Staff an bester Lage

Pros: Einfach alles ... und das Schöne ist, dass was im Katalog steht auch tatsächlich geboten wird. Staff super, Zimmer wunderbar, Service einwandfrei.
Cons: Glaube nicht wirklich ;-) Hoffentlich bleibt das Niveau auch in den kommenden Jahren dasselbe !
Location: An der Westküste von Teneriffa, (Los Gigantos) genügend weit entfernt von Los Americanos ;-)
Wir waren das erste Mal auf den Kanaren und auch Teneriffa. Fanden das Hotel und Location dank ebookers und anderen Online Portalen. Da die Bewertungen grundsätzlich gut bis sehr gut waren, buchten wir das Red Level im Gran Mélia. Und ... Es war einfach spitze ! Von der Ankunft, über die Zimmerzuteilung, die Erläuterungen wie alles funktioniert, bis zu allen Dienstleistungen .... einfach top ! Hotel Staff ist so ziemlich das Beste, was ich seit langem wieder einmal erleben durfte. Auf den verschiedenen Online Portalen sieht man zahlreiche Bilder vom Hotel. Ich kann diese nur bestätigen .... Es ist alles so, wie es auf den Bildern ersichtlich ist. Der Red Level Bereich ist für +18 ... somit keine Kinder oder Lärm. Einfach eine Wohlfühl-Oase für Geniesser. Frühstück Buffet mit ausreichender Auswahl ohne den üblichen "Touristen-Schwarm" .. Einfach herrlich. Und am Abend gibt es noch von 18 - 19 eine Art "Happy Hour" mit vielen köstlichen Fingerfoods und Drinks à GoGo. Die Pool Anlagen sind gigantisch. Entweder man bleibt entspannt im Red Level Bereich oder man geht in der Anlage umher und geniesst auch die anderen Pools. Dabei ist der gigantisch grosse Salz Wasser Pool zu erwähnen. Wirklich Hammer !

Posted by , from Nyon, Schweiz on 16 Oct 2017

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5 out of 5

Die Anlage liegt direkt am Meer mit super Pool!

Wir waren 10 Tage im Hotel und hätten problemlos verlängern können. Alles war sehr gut, sauber und gepflegt. Die Betreuung und der Service waren immer 100%ig!!!! Noch nie hatten wir so guten Service wie in diesem Hotel. Frühstück, Poolservice, Getränke und Abendessenw aren sehr gut und lecker.

Posted by on 21 Oct 2016

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Comment from Hotel Management

24 Oct 2016 by Paula Forero - Red Level Director

Sehr geehrter Gast, vielen Dank für Ihr Feedback bezüglich Ihr Aufenthalt im Red Level at Gran Meliá Palacio de Isora. Wir lernen über all Ihre Kommentare und versuchen, unsere Leistung dadurch zu verbessern. Unser Ziel ist es jeden Tag einen besseren Service anzubieten, um die Zufriedenheit unserer Gäste zu steigern. Noch einmal möchten wir uns mich bei Ihnen bedanken. Mit freundlichen Grüssen, Paula Forero Red Level Director

5 out of 5

Von uns 5 Sterne!

Ideale Lage des Hotels für Ausflüge auf der ganzen Insel .Hotel bietet ein tolles Urlaubs- Verwöhnprogramm. Kommen sicher wieder!

Posted by on 2 Dec 2015

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5 out of 5

Super Paarurlaub

Die Hotelanlage ist wunderschön mit diversen Restaurants und Pools. Das Meer ist in wenigen Gehminuten erreichbar. Der Service war sehr gut, die Räumlichkeiten ebenfalls. In etwa zwanzig Fahrminuten ist man in Las Americas wo es diverse Pubs und Restaurants hat. Ich würde auf jedenfall wieder gehen!

Posted by on 13 Jul 2015

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About the RedLevel at Gran Meliá Palacio de Isora - Tenerife

Location Calle La Costa, s/n, Guia de Isora, Tenerife 38686

Property Features

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At RedLevel at Gran Meliá Palacio de Isora - Tenerife, you can cool off in one of the 3 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, A beach bar, and A bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers outdoor tennis courts, a hot tub and a steam room. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Free valet parking is available.

  • 1 building
  • 110 guestrooms or units
  • 5 levels
  • 7 dining venues
  • 2 bars by the pool
  • 15 conference rooms
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking , Free parking nearby

Transport

  • Airport: Tenerife (TFS-Tenerife South) (37.3 km / 23.2 mi)
  • Parking: Free valet parking

Room Amenities

RedLevel at Gran Meliá Palacio de Isora - Tenerife offers 110 forms of air-conditioned accommodation with iPod docking stations and minibars. Rooms open to furnished balconies. This accommodation is furnished with single sofa beds. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and designer toiletries. Alcala's hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony (furnished)
  • Pull-out sofa bed
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 8 AM to 11 AM. An additional breakfast is available daily for a fee. The hotel hosts a free manager's reception daily.

La Terrace – This poolside restaurant specialises in fondue and only serves dinner.Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Liquid Garden Pool&Lounge – This poolside restaurant serves breakfast, brunch, lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.

Nami – This sushi bar specialises in Japanese cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Club Ocean – Overlooking the ocean and pool, this theme restaurant specialises in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.

Duo – This fine-dining restaurant specialises in Spanish cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.

Late night fare is available from 24-hour room service.

Nearby Activities

3 the outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Tennis lessons on site
  • Volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Bicycle rentals nearby
  • Segway rental/tour on site
  • Boat tours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Spa by Clarins has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. The spa is open daily.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Minimum guest age is
  • Caters to adults only

Hotel Names

  • RedLevel Gran Meliá Palacio Isora Tenerife Hotel Guia de Isora
  • RedLevel Gran Meliá Palacio Isora Tenerife Hotel
  • RedLevel Gran Meliá Palacio Isora Tenerife Guia de Isora

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

  • RedLevel at Gran Meliá Palacio de Isora - Tenerife is listed in the 2014 Condé Nast Traveller Gold List of the world's best places to stay.

Promotions

Additional Inclusions

Book a stay in any room or rate category and receive in-room aromatherapy; 1 circuit of water in SPA By Clarins per person per stay (for pregnant guests, 1 Bali bed per stay will be offered instead of the circuit of waters); and 2 pieces of clothing ironed daily (does not include delicate fabric).


Full details at check-in. Spa appointment may be required. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Added Benefits

Book a stay in any room or rate category and receive free App Pressreader for newspapers and magazines, shoe shine service, butler service, pool concierge service (aromatic cold towels, sunblock, fresh fruit, juices, and water spray), and open bar for 1 hour.


Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Red Level Lounge Access Offer

Book a stay in a "Red Level Lounge Access" room category and receive the following benefits: Access to the Red Level Lounge with private reception, free WiFi, business center, library, buffet breakfast, open bar (1 hour), and beverage facilities; free Pressreader app for newspapers and magazines; butler service; pool concierge service, including aromatic cold towels, sun block, fresh fruit and juices, refreshing water spray; 1 water circuit per person, per stay; priority for restaurant bookings; free parking.


Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.