- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t think why hotels.com gave it ‘very good’. They need to take a look at it now. Some of the corridors smell and look damp with paint peeling off the walls and stained carpets. The water in my room was like warm so I had to change rooms. The reason given was ‘it’s a busy night’. It’s a hotel! Basic requirement being hot water!! I booked because of your 4 star recommendation and your ‘very good’ and the fact that it had a pool. The pool was good. Everything else was dreadful. I no longer can rely on your words. This is a shame as I’ve been with hotel.com for a long time. Someone really needs to check this out.