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"Staff very friendly and good location, room was clean but the whole hotel is very dated, had a room that didn't face onto the road this time so noise ... " More

By a verified traveller on Sun 18 Jul 2021

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£42* Per night/room 1 Oct - 2 Oct

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Muthu Royal Thurso Hotel. During your stay, you're just a quick walk from Caithness Horizons. Features include free WiFi in public areas and free self-parking, plus a restaurant. This 3-star hotel has 103 rooms. Enjoy your stay with amenities like free WiFi and a TV in each room.

  • All rooms offer TVs, room service and coffee makers
  • Free WiFi
  • Free self-parking
  • Enjoy regional cuisine while dining at Orkney Restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry and luggage storage
  • Guests have good things to say about the accommodation for the spaciousness and overall comfort
  • Just a 3-minute walk from Caithness Horizons and a 3-minute drive from Scrabster Ferry Terminal

Muthu Royal Thurso Hotel ratings based on 8 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Muthu Royal Thurso Hotel

Everyone (5) Students (1)
3 out of 5
Staff very friendly and good location, room was clean but the whole hotel is very dated, had a room that didn't face onto the road this time so noise was less of an issue, (the tiny) TV packed up on the final night which was a bit of pain too.

Posted by on 18 Jul 2021

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Comment from Hotel Management

18 Jul 2021 by Vimal

Dear Guest, Thank you for your valuable feedback and nice comments for staff, location and cleanliness. Really apologise for the inconvenience caused to you, we could have definitely done something to change your room and TV. However, we will look forward to welcome your in future for better experience. Regards, Team Muthu Royal

3 out of 5
Staff really friendly and helpful but the hotel is really dated. I had a second floor single room facing the road, there were single glazed sash windows so quite noisy at night, curtains didn’t keep a lot of light out either (and the days are long up there in June!). The bathroom didn’t have an extractor and you couldn’t leave the bathroom door open or the steam would set the fire alarm off (or so the sign said). The bathroom window didn’t open either, not that it would make much difference as you had to have the curtain closed (as the window was right in front of the shower!). Restaurant was really expensive for what was effectively a hotel bar, food was ok but £25 for a main course plus a glass of wine (that was £9 on its own!), there are better meals for less in town. However, after all that it was fine for what I needed at its price point. If you’re looking for a cheap room, you’re not bothered about the decor and are ok with eating out then it’ll do the job.

Posted by on 20 Jun 2021

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Comment from Hotel Management

21 Jun 2021 by mickey

Thank you for your comments. A 3 course meal was £ 24/=

4 out of 5

The Royal

I have no complaints about this hotel. It was full of coach trip guests and they were the hotel's priority, but still made welcome and everything was fine.

Posted by on 11 Aug 2017

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2 out of 5

Hotel Room

Pros: Close to work, that's all
Cons: The rooms, bigger TV, better bathrooms
Was put in a hotel at the back of the hotel, the room was small and was not like the picture on the site. The bathroom had a bath with shower over it but every time you had a shower the curtain would wrap around you

Posted by on 17 Dec 2016

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5 out of 5

The Royal Hotel, a good place to stop over

Pros: There was a lovely open fire at the front of the hotel and on a cold Octobers day, it was nice to sit and there and get warm.
Cons: I think the decore, could do with a little updating, other than that I wouldn't really change anything.
Location: The location was great as it was not far from the town centre or the ferry port.
The hotel staff were very friendly and it was very easy to book in and a quick process. There are various place within the hotel where you could get something to eat or drink and were of a resonable price. As we had a very early check out, the staff memeber booking us in arranged, there and then for us to have a packed lunch made so we didn't miss out on breakfast, which was a nice touch. The room it's self was a desent size and was as described within the boking details. The room was clean, tidy and also warm, which was good. The bed was comfortable and also a good size. There was a good amount of tea etc making items as often you don't always get a good amount in other hotels. Check out was very easy, we just handed the key to the front desk and then we were given our packed lunch at the same time.

Posted by on 25 Oct 2016

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3 out of 5
die Unterkunft ist sauber, jedoch sehr in die Jahre gekommen. Das Personal ist sehr bemüht und freundlich, jedoch war unsere Ansicht, dass die Geldmittel nicht für mehr reichen, was sehr schade ist, da das Hotel mehr Kapazität hätte.

Posted by on 2 May 2019

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2 out of 5

Eine Nacht und nicht mehr

In die Jahre gekommenes Hotel, das dringend saniert werden sollte. Zum Schlafen empfiehlt es sich, Ohrstöpsel mitzunehmen, da das Hotel direkt an der Hauptstrasse liegt und die Fenster nicht isolieren.

Posted by , from Schweiz on 28 Apr 2018

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Comment from Hotel Management

26 May 2018 by Javier T

Lieber Pat, Wir hoffen, Sie hatten eine angenehme Heimreise. Wir möchten uns für die entstandenen Unannehmlichkeiten entschuldigen. Wir teilen Ihnen mit, dass das Muthu Royal Thurso das größte Hotel der Gegend ist und über 103 Zimmer verfügt. Wir bedauern zutiefst, dass Hotel war voll und können Ihnen kein ruhigeres Zimmer anbieten. Wir möchten Ihnen in Zukunft in jedem Muthu Hotel dienen. Mit freundlichen Grüßen Direktor Javier T

4 out of 5

Zentral und gut

Das Hotel liegt sehr zentral und ist schön eingerichtet. Das Frühstücksbuffet ist ziemlich ausgiebig und die Bar gleich nebenan hat einiges zu bieten. Zimmer sind sauber, Dusche/WC aber knapp an der Grenze.

Posted by on 24 Sep 2016

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About the Muthu Royal Thurso Hotel

Location Traill Street, Thurso, Scotland KW14 8EH

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Muthu Royal Thurso Hotel also features laundry facilities and dry cleaning/laundry services. Free self parking is available. Smoking is allowed in designated areas at this 3-star Thurso hotel.

  • 103 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Thurso Station (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Muthu Royal Thurso Hotel offers 103 forms of accommodation with coffee/tea makers and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Bathrooms include baths or showers and complimentary toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining
  • Television
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 9:00 AM.

Orkney Restaurant – This restaurant specialises in regional cuisine and serves breakfast and dinner. Reservations are required.

Room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowshoeing nearby
  • Golfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 20

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:30 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Muthu Royal Thurso Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express and cash

Parties and events are allowed on site

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express and cash. Parties and events are allowed on site. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Events/parties allowed
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: GBP 2 per stay

We've listed all charges provided to us by the property.

The mandatory service fee is a nonrefundable credit card verification fee charged at time of booking. The credit card verification fee is not charged on nonrefundable bookings.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 10 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Hotel Thurso
  • Royal Thurso
  • Muthu Royal Thurso
  • Muthu Royal Hotel
  • Muthu Royal
  • Muthu Royal Thurso Hotel Hotel
  • Muthu Royal Thurso Hotel Thurso
  • Muthu Royal Thurso Hotel Hotel Thurso

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pets and service animals are not allowed on site.

National Rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.