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4.5 out of 5

"Excellent as ever . Always very clean with excellent service. " More

By a verified traveller on Sun 26 Jan 2020

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Hotel Description

Our customers tell us that they can't get enough of the pool at Club Del Carmen by Diamond Resorts. During your stay, you're just a quick walk from Pocillos Beach. Free WiFi in public areas, an outdoor pool and a restaurant are available. This 3-star hotel has 66 rooms. Enjoy your stay with amenities like free WiFi and a kitchen in each room.

  • Air-conditioned rooms with kitchens, furnished balconies or patios and flat-screen TVs
  • Free WiFi
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool or soak in the spa tub
  • Amenities include laundry facilities, multilingual staff and a lift
  • On-site recreation includes mini golf
  • Guests have great things to say about the helpful staff and the bar
  • Steps from Pocillos Beach and 14 minutes on foot from Rancho Texas Park Zoo
  • Airport shuttle service available for a fee

Apartment, 1 Bedroom (4 Adults)

Bed Count 1 Double Bed Maximum Occupancy 4 Max
£52* Per night/room 3 Aug - 4 Aug

Studio (Apartment)

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms (6 Adults)

Bed Count 1 Double Bed Maximum Occupancy 6 Max

Villa, 2 Bedrooms (sleeps 6)

Bed Count 1 Double Bed Maximum Occupancy 6 Max

Club Del Carmen by Diamond Resorts ratings based on 19 verified reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Club Del Carmen by Diamond Resorts

Everyone (4) Couples (8) Family (4) Friends (2) Other (1)
5 out of 5
Excellent as ever . Always very clean with excellent service.

Posted by on 26 Jan 2020

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Comment from Hotel Management

3 Feb 2020 by Resort Coordinator

Thank you for choosing to stay with us at Club del Carmen. It is such a pleasure to know that our team have made your stay a memorable one. We are dedicated to your comfort and wellbeing, always willing to assist and provide you with the best experience. We look forward to welcoming you back at our resort soon with many more offers and activities to choose from. Warmest regards,

5 out of 5
Spotlessly clean and well equipped, very spacious 2 bed villa

Posted by on 25 Mar 2019

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Comment from Hotel Management

3 Apr 2019 by Veronique L. Frey

Dear Guest, Thank you for the great score given to our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

5 out of 5

Posted by on 22 Nov 2018

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Comment from Hotel Management

21 Dec 2018 by Veronique L. Frey

Thank you for your fantastic rating. It has been a real pleasure having you. On behalf of all the team, we look forward to seeing you again at Club del Carmen in the very near future. Best regards,

5 out of 5
Stayed here at the beginning of November and so towards end of the holiday season - less families and more of the adult holidaymakers. Small complex - 66 rooms, so nice and quiet; very relaxed atmosphere. About a 5 minute walk from the main restaurant and shop area so well placed. Accommodation was great; we had the 1 bedroomed apartment which was well equipped, very clean and spacious. The staff get a special mention as they were very friendly and helpful and all spoke English ( but tolerated my very bad and rudimentary Spanish!). Overall, highly recommended if you want a relaxing, chilled holiday. Small bar/restaurant on site with good food and staff that give a good bit of banter. Recommend La Sorrento and Antica itailan restauarants in town as well - excellent food and reasonable price

Posted by , from East Yorkshire on 9 Nov 2018

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Comment from Hotel Management

21 Dec 2018 by Veronique L. Frey

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

5 out of 5

Really friendly resort

Pros: Friendly staff with attention to detail and cleanliness.
Cons: Nothing
Location: Clubs, bars, water sports, trips and excursions.
This resort is small but impeccably well cared for by the staff who are very positive and proud of it. All areas were very clean and facilities provided were excellent. There is a small bar and eating area but the food is excellent and provided throughout the day. There is a range of drinks from cocktails to beers to soft drinks, all provided by the most friendly, helpful and attentive staff, nothing is too much for them. There is a variety of evening entertainment but the resort is also close enough that a five minute walk can take you to other bars, restaurants and entertainment. The beach is a two minute walk away but there is also a good selection of sun loungers for around the pool. At first glance this is a small resort but what it lacks in size it makes up for in friendliness, efficiency, services and it guarantees a happy, relaxing holiday that we would definitely return to.

Posted by , from UK on 18 Feb 2018

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3 out of 5

Disappointed

We stayed in a diamond resort the same time last year in Tenerife which was excellent. We expected at least the same in Lanzarote. The complex is not too far outside the main resort which was a good thing as the bar menu was limited, and was closed by around 9pm or B4 most nights. There was a charge for their WiFi ( usualy free in bars or reception). The staff were friendly enough and the complex was clean as were the rooms. We wouldn't use this complex again

Posted by on 14 Dec 2015

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4 out of 5

Good Location

Lovely apartments and good location,staff friendly and helpful. Pool and surrounding areas very clean, rooms cleaned every three days. Unfortunate to we arrived during renovations with drilling ect. being carried out on apartments on either side of ours. Wifi cost €5.95 per day and free to members (these are time share apartments of sorts) I believe wifi should be free include all hotels, include it in the price if you must. Incidently there are many hotels and restaurants nearby that offer free wifi.

Posted by on 4 Nov 2015

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5 out of 5

Couples Trip

We stayed here in Feb, 2015. Staff were cery helpful and we had an upgrade on arrival. There had been a mix up with our reservation and we did have to move rooms after a couple of days but the upgrade was given to us as a gesture of goodwill because of it. We had an amazing stay here, I would stay again :)

Posted by on 8 Jul 2015

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3 out of 5

Couples holiday

This complex is on the seafront some distance from Puerto Del Carmen on the bay at Los Pocillos. Whilst it is not a busy area it is close to 2 busy roads. The complex itself has insufficient sunshades for the number of apartments although there are plenty of free beds with comfortable cushions, this does however lead to queuing for the shades in the morning. The pool is nice and warm, fresh water, covered at night, clean and well maintained. There is a bar/restaurant on site with upgrades from self catering to b&b or half board. The staff were flawless and all the guests seemed to be enjoying their stay. You do not need a car as there are regular buses both from the airport and to the centre of Puerto Del Carmen. Arrecife and Play Honda are also within level walking/cycling distance if you prefer using a longer non vehicular path.

Posted by on 25 May 2015

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4 out of 5

Family Holiday

Great holiday central location near to good range of facilities easy parking and great base to explore the island, easy to find from airport.

Posted by on 22 Feb 2015

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Renovations + Closures

The property will be renovating from 01 September 2020 to 22 November 2020 (completion date subject to change). The following areas are affected:

  • Exterior
  • Selected guestrooms

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

Club Del Carmen by Diamond Resorts offers its guests an outdoor pool, a spa tub, and a kids' pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. A library, a terrace, and tour or ticket assistance are also featured at Club Del Carmen by Diamond Resorts. Smoking is allowed in designated areas at this 3-star Tias hotel.

  • 66 guestrooms or units
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Miniature golf on site
  • Fridge
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Arrecife (ACE-Lanzarote) (7.2 km / 4.5 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Club Del Carmen by Diamond Resorts offers 66 forms of air-conditioned accommodation with DVD players and a safe. Rooms open to furnished balconies or patios. Accommodation at this 3-star hotel has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Private balcony or patio (furnished)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Fridge
  • Microwave
  • Oven
  • Hob
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (limited)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Baily Bar – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

An outdoor pool, a children's pool and a spa tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing on site

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Where payment for the stay will be made on site instead of at the time of booking, the credit card used to secure the reservation must be presented at the time of check-in, along with a valid photo ID for verification. Any other arrangements must be coordinated with the property prior to arrival.

A printed booking confirmation must be presented at check-in.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) and Safety Assured Vacations Protocol (Blue Diamond Resorts) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The maximum number of cots/cribs in a room is 1. Please contact the property using the information on the reservation confirmation received after booking.

Please note that there are additional fees associated with the use of this property's leisure center and resort facilities.

Guests must contact this hotel in advance to reserve a wheelchair accessible guestroom and sofa bed linen.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) and Safety Assured Vacations Protocol (Blue Diamond Resorts) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Sanitary Protocol (UNPLV - France)
  • Property follows sanitisation practices of SafeHome (VRMA - USA)
  • Staff wear personal protective equipment
  • Property follows sanitisation practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Measures to reduce infection (Spain)
  • Property follows a brand or regulatory agency's sanitisation guidelines Safety Assured Vacations Protocol (Blue Diamond Resorts)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Club Carmen
  • Club Hotel Carmen
  • Club Carmen Diamond Resorts Hotel Tias
  • Club Carmen Diamond Resorts Hotel
  • Club Carmen Diamond Resorts Tias
  • Club Carmen Diamond Resorts
  • Carmen By Diamond Resorts Tias
  • Club Del Carmen by Diamond Resorts Tias
  • Club Del Carmen by Diamond Resorts Hotel
  • Club Del Carmen by Diamond Resorts Hotel Tias

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.