26 Sep 2019 by Guest Relations Service
Dear Guest, Thank you for taking the time to share your feedback. We truly apologize for the the incident you had to experience during your stay with us. We have informed our team at the resort regarding your concerns to be more vigilant on our guests needs to avoid situations such as this to re-occur. As for the incident on money being stolen, would you be able to revert to us on the exact situation for us to investigate as we don't have an incident report regarding this. We hope to hear from you soon on this. Sincerely, Guest Relations Service
25 Apr 2019 by Guest Relations Service
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service
Step outside to unwind on the sandy beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. Summer fun is a breeze at Berjaya Tioman Resort, where you can play a round of golf at the golf course and enjoy amenities such as the outdoor pool and a children's pool. A free manager's reception is offered daily. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. WiFi is free in public spaces. This beach resort also offers outdoor tennis courts, a sauna and a garden. This 4-star Tioman Island resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Berjaya Tioman Resort offers 268 accommodations with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. 42-inch LED televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries. This Tioman Island resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.
The resort hosts a free manager's reception daily.
Sri Nelayan – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Matahari Restaurant – This beachfront theme restaurant specialises in Thai cuisine and only serves dinner. Reservations are required. Open selected days.
Room service (during limited hours) is available.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach and an outdoor tennis court. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Guests must transfer via boat to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 1 days prior to check-in. For more details, please contact the property using the information on the booking confirmation.
The property can be reached only by ferry from Mersing Jetty or Tanjung Gemok Jetty.
Please contact hotel for the latest Ferry Schedule and seats availability.
To get to the property, guests need to transfer by boat. Transfers need to be confirmed by contacting the property at least 24 hours before travel on the number on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts major credit cards, Visa, Mastercard, American Express, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 1 and over, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 1 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.